fixpart.de Reviews 

Very Poor Experience

I had a very bad experience with this company. The parts I ordered were still not delivered even after three weeks. Whenever I contacted customer service, I received no proper response or support. Very disappointing service and a frustrating experience. I would not recommend this company.

I returned a product to them a month ago with the shipping label they provided. After I posted the package, they never replied to me anymore or gave me the refund.

Super helpful service. I ordered the wrong parts. They helped me to identify the correct one and get the replacement right away. Perfect fit. Saves a lot of money over the cost of replacing a washer /dryer

Absolutely horrendous customer service, have been emailing every single day for several weeks to try and get a response requesting a refund for a product I have returned, no one will reply to me. Preparing to escalate further.

Ordered an electrical module from FixPart.de. After long delays and repeated follow-ups, the order was supposedly cancelled due to lack of stock. Instead of a refund, I later received a drawer, which has nothing to do with my order.

Funds were withheld for months, the legal EU refund timeframe was exceeded, and customer support was slow and unhelpful throughout. Receiving a completely wrong item after all this is unacceptable.

Refund is still unresolved. Avoid this company.

Very Good. received Item on time and quality is good

I came here SPECIFICALLY to write a good review for Fix part.de. I respect and appreciate this company- moving out, I found almost all of the replacement parts for my landlord's appliances to put them back in their original condition, despite heavy use. The prices were all cheaper than the brand's aftermarket replacements and Fixpart.de delivered LIGHTNING-FAST! I was so pleasantly surprised because one last-minute order was delivered the next day, saving me the risk of my rent-deposit. I had a great experience and will go DIRECTLY to them again. It's so great these days when you can actually get great service.

Ich bin extra hierher gekommen, um eine positive Bewertung für Fixpart.de zu schreiben. Ich bin mit diesem Unternehmen sehr zufrieden. Beim Auszug aus meiner alten Wohnung habe ich fast alle Ersatzteile für die Geräte meines Vermieters gefunden, um sie trotz starker Beanspruchung wieder in ihren Originalzustand zu versetzen. Die Preise waren durchweg günstiger als die Originalteile der Markenhersteller, und Fixpart.de hat blitzschnell geliefert! Ich war total begeistert, denn eine Last-Minute-Bestellung wurde bereits am nächsten Tag geliefert, sodass ich meine Mietkaution behalten konnte. Ich war rundum zufrieden und werde definitiv wieder direkt bei Fixpart.de bestellen. Heutzutage ist es wirklich toll, wenn man noch so einen guten Service bekommt.

Customer service not existent. Received a wrong and am trying to get a replacement for over a month now. Now helpful answers, very very long response times.

Extremely bad experience. I was expecting to get my item within 2-3 days, but then it turned out, they are actually ordering parts from different countries, in my case it was Italy. After almost 14 days the item was in Germany, but I refused to receive it, because it was too late, I already bought from another seller.

Naturally I wrote them an email about cancellation, customer service returned back only in 3-4 days, then the response was that I will only be refunded for item's price only.

I can't tell you what to do, but all I can say is when things go wrong, customer service won't help, but come up with excuses.

EDITED BELOW
The company does not respect a consumer's statutory right to return an item ordered online within 14 days of receiving it, therefore, they are breaking German law. Fixpart.de requires that one request an RMA number prior to sending back an item. I requested on within 3 days of receiving the item, and they sent two automatic emails afterwards stating that they had yet to find the time to process my request. Then, after the 14 days passed, according to their online portal, simply rejected my return request. This is illegal. I wanted to return an item within 14 days that was unused, unopened and in the same state as it arrived and the company refused. I have taken screenshots of all the correspondance and have forwarded it to the Verbraucherzentrale and submitted a claim with PayPal. I suggest that all consumers be wary of this company.

UPDATE: After escalating to PayPal, they finally offered me the option to return the item. In all, it took 6 weeks and escalation to PayPal in order to be "allowed" to return an item. Therefore, 2 stars instead of just one, but no update in the title.

I am very satisfied with the service. I bought a spare part for my washing machine, and it couldn't have gone better. The website is easy to navigate, and the ordering system is also quick and easy. I received the parcel in less than 48h. Just very good service that I would recommend to anyone.

Top. Took 2 days to arrive.

Fast delivery, part was compatible with the machine 10/10

Stay away as much as possible. If you’re lucky enough to receive the correct part and properly packaged then, estimate yourself in a good position. If anything go wrong and need customer support, or a replacement then, do not waste time and open a complain as there is simply nobody to help. Very very disappointed, just look elsewhere and avoid the frustration. An absolute e-commerce disgraceful experience in 2025 !

The part was coming fast and in a good condition. Brend new and working properly.

I sent you a letter with a complaint. I received a different vacuum cleaner kit than the one I ordered and paid for. On the website you advertise one kit composition, but you sent me a completely different kit composition.

Despite the delay, I am very satisfied. I would use your services again.

Perfect part quick delivery. All easy.
Worked perfect

Efficient and fast! Excellent service! Ordered on Wednesday and part arrived Thursday.