Do not expect any communication
Short version: Do not expect any communication AFTER placing your order.
I placed an order for 16 windows.
Before placing my order, they wanted me to arrange my own forklift to unload the windows.
I arranged for a shop nearby to accept the delivery.
Order amount was for 5240 euro, including an unexpected 2.787,18 discount.
Order placed on the 31st of March.
16 May to info@: Update? They answered delivery expected shortly after week 22-23.
27 June to info@: Update? "I have to give the forklift people a couple of days' notice before the windows arrive." No answer.
29th July to info@: Update? No answer.
3rd August to info@: Update? No answer.
16th August to info@: Update? No answer.
3rd October to info@: Please refund my order. No answer.
11th October to a salesman: Please refund my order. "Order was sent last month."
I checked with the shop. They received a delivery, but didn't know what it was, so the delivery disappeared somewhere.
If Fenster24 had given me notice before sending, I would have been able to be there personally to accept the windows.
Now they are gone, I am 5000 euros poorer and nobody is taking any blame.
I blame myself for paying in advance and for trusting people that do not answer their emails after receiving payment.
Reply from fenster24.de
Dear Customer,
We are very sorry that you did not have a good experience with us. We sincerely apologize to you for this. According to internal inspection, the goods are now to be shipped since 13.10.2022 have been delivered directly to you. We therefore wish you a lot of pleasure with our products.
With kind regards
Your Fenster24-Team