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Felix Health Reviews 

4,400
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,618 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the medical staff is extremely thorough, polite, and genuinely dedicated to answering every single health question clearly and professionally. Consumers truly value the incredible convenience of accessing professional healthcare services and receiving quick prescription support right from the comfort of home. However, some people mentioned experiencing frustrating delays or waiting a bit longer than expected to receive important responses from their assigned practitioners. A few reviewers also noted occasional issues with automated system messages or incomplete replies when submitting multiple inquiries to the team.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting an amazing, quick, and simple process featuring a... See more

Staff

People report positive experiences with staff, frequently noting that nurse practitioners are extremely... See more

Service

Customers had positive experiences with service, noting that the process was simple, fast, and friendly for... See more

Response time

Clients share positive opinions on response time, highlighting that practitioners and nurses get back to... See more

Customer service

Customers consistently note positive experiences with customer service, praising prompt communication, polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Felix has been amazing. I was going to switch to a new provider, but they actually charge MORE for generic semaglutide as opposed to name brand! I love that I can get a 6 months p... See more

Company replied

Rated 5 out of 5 stars

As a woman, Felix has been a godsend. I've been trying to advocate for myself to my own family doctor for years; whether it be around my weight or menopausal symptoms. Felix provided me with not only... See more

Company replied

Rated 5 out of 5 stars

This is a great service that puts people first. Good communication, great information, easy to use and extremely trustworthy. The delivery is great, the doctors are knowledgeable and helpful an... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I've had a great experience with Felix so far! I really appreciate being able to access the service from home without having to visit a clinic. The process was simple, and everything was clea... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. also in
  3. Online Pharmacy
  4. Pharmacy
  5. STD Testing Service
  6. Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(4,400)

2,500 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Convenient and easy

Super simple and straight forward. Asked all the right questions

November 2, 2026
Felix Health logo

Reply from Felix Health

Hi Devon, love hearing this! Nice to know the process felt super simple and the questions were the right ones.

Rated 5 out of 5 stars

Polite with prompt follow up

Polite with prompt follow up. Very much appreciate the level of knowledge and follow up

November 4, 2026
Felix Health logo

Reply from Felix Health

Hi Carol, thanks so much for the kind words! Polite, prompt follow up is just how we like it.

Rated 5 out of 5 stars

I spoke with Ms Elaine Jang & she…

I spoke with Ms Elaine Jang & she answered all my questions & concerns. She was very pleasant and professional

November 1, 2026
Felix Health logo

Reply from Felix Health

Hi Linda, we so appreciate the kind words, so glad Elaine was pleasant and professional and answered all your questions! Will pass your kind words along to Elaine Jang.

Rated 5 out of 5 stars

An easy to navigate experience with lots of support

An easy to navigate experience with lots of check-ins along the way to make sure I was comfortable or had questions. The app made it easy to upload information. The nurse practitioner got in touch quickly and was with me throughout every step, and 24 hours later, I am waiting to start this journey!

November 3, 2026
Felix Health logo

Reply from Felix Health

Hi Amanda, this just made our day! Nice to know the app felt easy and your NP was in touch so quickly.

Rated 5 out of 5 stars

My NP Melissa was outstanding

My NP Melissa was outstanding. Understood what I needed and addressed it the same day

November 3, 2026
Felix Health logo

Reply from Felix Health

Hi Chris, what a lovely note! So glad Melissa understood what you needed and addressed it the same day. Will pass your kind words along to Melissa.

Rated 5 out of 5 stars

Easy and convenient

Excellent service. Convenient and quick.

November 3, 2026
Felix Health logo

Reply from Felix Health

Hi Angela, thanks so much for the kind words! Excellent service, convenient and quick, is the whole idea.

Rated 5 out of 5 stars

Easy and accessible.

November 3, 2026
Felix Health logo

Reply from Felix Health

Hi there, what a lovely note! Easy and accessible is just how we like it.

Rated 5 out of 5 stars

Excellent customer service from Lola!

Excellent customer service from Lola!

I would like to give special recognition to Lola from the Felix support team for her outstanding assistance.

She was kind, professional, patient, and genuinely helpful throughout the process. I truly appreciated her willingness to help and the care she showed in addressing my concerns.

Lola made a real difference in my experience with Felix, and I believe her excellent customer service deserves to be recognized.

Thank you so much, Lola!

October 28, 2026
Unprompted review
Felix Health logo

Reply from Felix Health

Hi Jose, this just made our day, so glad Lola was kind, professional, patient and helpful throughout! I will be sure to pass your kind words along to Lola.

Rated 5 out of 5 stars

Always nice to deal with the folks at…

Always nice to deal with the folks at Felix. Super polite and understanding.

November 1, 2026
Felix Health logo

Reply from Felix Health

Hi Gary, thanks so much for the kind words! Super polite and understanding is the balance we are always aiming for.

Rated 5 out of 5 stars

It was SO easy

It was SO easy, easier than going to see my family doctor and faster. So convenient. My meds are already on the way and I signed up yesterday. Also no forgetting to go to the pharmacy for refills as they get sent right to me.

November 2, 2026
Felix Health logo

Reply from Felix Health

Hi Rachel, this just made our day! It means a lot to hear it was so easy and convenient, and that your refills get sent right to you.

Rated 5 out of 5 stars

Confidential

Confidential, knowledgeable, good communication with patients.

November 2, 2026
Felix Health logo

Reply from Felix Health

Hi there, what a lovely note! Good communication with patients is something the team works hard at.

Rated 5 out of 5 stars

I was happy with the questions that the…

I was happy with the questions that the doctor had asked me. I feel safe with my prescription.

November 1, 2026
Felix Health logo

Reply from Felix Health

Hi there, love hearing this! Nice to know you were happy with the questions the doctor asked and feel safe with your prescription.

Rated 5 out of 5 stars

Very efficient process

Very efficient process

November 1, 2026
Felix Health logo

Reply from Felix Health

Hi Hamed, so glad to hear it! A very efficient process is a big part of what we set out to build.

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