Farmasiet Reviews 

1,037
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very bad experience I buy products on 20.07.2026 date I didn't receive my order, which I should have received in 5 days After eight days they tell me the money will be returned within seven days Waiti... See more

Company replied

Rated 5 out of 5 stars

I have purchased 2 times with farmasiet the first time my package end up at my neighbors mailbox but it was well packet with a cardboard box. Last time I got it at the pickup point fast delivery but t... See more

Rated 5 out of 5 stars

The reply was fast and extremely pleasant. The missing item was shipped immediately. Because of this customer service employee, farmasiet got themselves a new loyal customer and I already told one of... See more

Company replied

Rated 5 out of 5 stars

Despite that delivery was "delivered" I could not find it in my post box. They send me new one for free and sucessfully delivered :) Very nice pharmacy company . Recommended

Company replied

Company details

  1. Online Pharmacy
  2. Drug Store
  3. Pharmacy
  4. Vitamin and Supplements Store

Written by the company

Farmasiet.no er Norges største nettapotek og leverer både reseptbelagte og reseptfrie produkter trygt og sikkert til deg. Farmasiet er den eneste norske apoteksutfordreren i konkurranse med tre internasjonale kjempekonsern og ble grunnlagt i 2015. Hos Farmasiet er det alltid fri frakt på reseptbelagt medisin og fri frakt over 199 på alt annet.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,037)

283 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad experienc

Very bad experience I buy products on 20.07.2026 date I didn't receive my order, which I should have received in 5 days After eight days they tell me the money will be returned within seven days Waiting and waiting and just waiting!

July 20, 2026
Unprompted review
Farmasiet logo

Reply from Farmasiet

Hi, and thank you for telling us about this. We're sorry to hear your order hasn't arrived, we understand how frustrating this kind of wait is.

We're unable to locate your order or a previous contact with our customer service team based on this review. Could you send us an email at kundeservice@farmasiet.no with your order number? We'll look into it right away and make sure this gets resolved.

Again, we're sorry for the experience so far. We'll get this sorted as soon as we hear from you.

Best regards,
Farmasiet

Rated 5 out of 5 stars

Fast delivery.

June 25, 2026
Farmasiet logo

Reply from Farmasiet

Thank you so much for the kind feedback! Great to hear your package arrived quickly. Have a wonderful summer!

Rated 5 out of 5 stars

Fantastic quick delivery

Fantastic quick delivery. Ordered in the morning and received in the afternoon same day.

June 9, 2026
Unprompted review
Farmasiet logo

Reply from Farmasiet

Thank you so much! We're thrilled to hear your order arrived the same day – that's exactly the experience we aim to deliver! 😊

Rated 5 out of 5 stars

Best customer service I ever encountered

The reply was fast and extremely pleasant. The missing item was shipped immediately. Because of this customer service employee, farmasiet got themselves a new loyal customer and I already told one of my friends about it.

April 20, 2026
Unprompted review
Farmasiet logo

Reply from Farmasiet

Thank you so much for this review! 🌟
We're truly happy to hear that the missing item was sorted out quickly, and that your experience with our customer service left such a positive impression.
And thank you for recommending us to your friend — that's the greatest compliment we could receive! We look forward to taking care of both of you in the future. 😊
Warm regards,
The Farmasiet team

Rated 5 out of 5 stars

delivery replacement

Despite that delivery was "delivered" I could not find it in my post box. They send me new one for free and sucessfully delivered :) Very nice pharmacy company . Recommended

April 7, 2026
Unprompted review
Farmasiet logo

Reply from Farmasiet

Hi 😊

Thank you so much for your kind feedback! We're sorry to hear that your original delivery didn’t reach you, but we're very glad we could quickly resolve it and get a new one to you successfully.

It means a lot to us that you took the time to share your experience, and we truly appreciate your recommendation 💙

Wishing you a great day!

Rated 5 out of 5 stars

Very easy and fast delivery with…

Very easy and fast delivery with Porterbuddy next day. Some products need BankID which is a problem, but that goes for all pharmacies.

October 31, 2025
Unprompted review
Farmasiet logo

Reply from Farmasiet

Thank you for your kind feedback. Yes, that’s correct – for all medications, we must ensure that we deliver them to the correct recipient, and this therefore needs to be verified. Wishing you a very nice day. Best regards, the Farmasiet team.

Rated 1 out of 5 stars

Ripoff charge on delivery

I have ordered three small and inexpensive items and picked delivery to the door by Helthjem that costed 39kr. When the website was redirected to Vipps payment the delivery cost went up to 119kr and I have accidentally payed this ridiculous amount that was nearly half price of the items ordered. I immediately got in touch by chat and website requesting to cancel the order - as this was a ripoff or website glitch. The answer of my request - made a minute after the purchase - was that the cancelling was not possible. Looks like I’ll have to pay this extra 80kr. This is not a big money amount but I cannot accept that a company like that would have such a bad customer service that they couldn’t offer to change delivery or reimburse me for the added value.

I was a regular customer they have just lost.

February 14, 2025
Unprompted review
Farmasiet logo

Reply from Farmasiet

Hi!

Thank you for reaching out to us regarding this issue. We appreciate your feedback and understand your frustration.

We have not experienced similar issues before, but we would like to investigate this further to understand what may have happened. Could you please send us an email with the details of your order? Kindly mark the email with "Henriette" in the subject line so I can look into this matter as soon as possible.

We apologize for any inconvenience this has caused and appreciate your patience while we investigate.

Best regards, Henriette, Farmasiet.

Rated 1 out of 5 stars

WARNING Don’t buy equipment from this company

WARNING: do not buy any form of equipment from this company!!! Purchased a blood pressure monitor that was faulty. Been almost a 6month saga. Claim that they cannot refund because the package was opened and claim to be having it tested by the company who makes the devices. Notably, blood pressure monitor was tested by myself and several other health care professionals. Poor customer service. Stay clear.

May 23, 2024
Unprompted review
Farmasiet logo

Reply from Farmasiet

Hi!
We are sorry that the device did not live up to expectations. There is no right of withdrawal for medical equipment, but if the device is defective, it is a complaint matter which we will of course rectify. I see that we have resolved the problem. I am sorry it took so long. If there is anything else we can help you with, please get in touch again. Sincerely, Henriette, Farmasiet.

Rated 1 out of 5 stars

Bad service

Wait at least 10 days to received the package and I still not receive any package now !!! Even I call to customer service and she say she will help to follow up and send me update on Email but I dint get any update email at all!!

March 19, 2024
Unprompted review
Farmasiet logo

Reply from Farmasiet

Hi

I am so sorry that you have not heard from us yet. I can see that our customer service are still waiting answer from the carrier, and will keep you updated as soon as possible.
Wish you a nice day.

Best regards
Henriette, Farmasiet

Rated 1 out of 5 stars

10 days to deliver a package medicines…

10 days to deliver a package medicines ? Do not use this company ig you are in a hurry. They have no control at all !

December 16, 2023
Unprompted review
Farmasiet logo

Reply from Farmasiet

Hi!
We are sorry for the delay. It would be nice if you could send us an email to kundeservice@farmasiet.no with your order number, so we can check further what has happened.
Wish you a nice day.

Best regards, Henriette, Farmasiet

Rated 4 out of 5 stars

Product opened before it arrived to me!

This is a joke. I ordered three things from them (CeraVe skincare line) on a Saturday, the order arrived today and immediately after opening the moisturising cream's packaging I saw that the protective lid was missing (!) and there is A HUMAN HAIR in the cream, meaning that someone opened it before I got it and possibly used it/put their fingers in it. I am NEVER buying any products from you again. I demand a follow up on the case.

Edit: I contacted the customer service and they were great to work with, they helped me out with my order, so I feel it's only right I write about it here and change my rating on them. 4 stars for the help, but the experience of the product left a salty taste nonetheless

November 9, 2023
Unprompted review
Farmasiet logo

Reply from Farmasiet

Hi!

I am so sorry for what has happened. As we agreed by email, we will take this further with the supplier, and send you a new product.
Wish you a nice day!
Best regards, Henriette, Farmasiet.no

Rated 2 out of 5 stars

You have to be super patient

The delivery time was longer than informed initially. On the day I expected the package, they sent an SMS and said they cannot send the package because of illness and would send it tomorrow! do they have only one courier? They should have offered a cancellation option at this condition because it was medicine and I could buy it from the store. But I had to wait until the next day. Also, I had to be available between 5:30 to 9:30 pm. I believe they can estimate more precisely. It is irresponsible and disappointing.

July 27, 2023
Unprompted review
Farmasiet logo

Reply from Farmasiet

Hi!

We sincerely apologize for this inconvenience and for not meeting expectations with the delivery time. We would appreciate it if you could send us an email to kundeservice@farmasiet.no and provide us your ordernumber so that we can look into this and rectify this situation.
With best regards
Henriette, Farmasiet

Rated 5 out of 5 stars

I have purchased 2 times with farmasiet…

I have purchased 2 times with farmasiet the first time my package end up at my neighbors mailbox but it was well packet with a cardboard box. Last time I got it at the pickup point fast delivery but they send it in a plastic bag and my hair products wasn't very well protect but no demage. I would recommend cardboard box for products that can be demage during the transportation.

May 8, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look