FORMEL SKIN Reviews 

5,597
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

hello from an old skin~struggling! It doesn’t exist anymore. I’m so happy to find FORMEL-SKIN. It was a very nice and professional support, everytime. All my questions find a solution. I would ever... See more

Rated 5 out of 5 stars

I’m honestly so happy with this service! I just wanted a routine that actually worked, and they pointed me to the perfect products. Seriously, the treatment basically healed my skin. The doctors are t... See more

Rated 5 out of 5 stars

I really liked the Formelskin experience - since I got my first "ad hoc" advice, I used it already few times for other skin issues as it was so easy and time sparing. I have even subscribed for the en... See more

Rated 5 out of 5 stars

I love the 3 products as part if my daily routine. I appreciate as well the guidance I received from the doctors members of Formel Skin for different questions I had for my dru skin - tips for skin t... See more

Company details

  1. Dermatologist

Written by the company

In 6 Wochen sichtbare Ergebnisse - ohne Wartezeiten & bequem in 3 Tagen bei Dir zu Hause. Lass Dir von Ärzt*innen eine Creme mit aktiven Wirkstoffen individuell zusammenstellen. 20% Neukunden Rabatt. Deine individuelle Lösung. Individuelle Produkte.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 98% of negative reviews

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4.6

All reviews

(5,597)

2,314 reviews in the last 12 months

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Rated 1 out of 5 stars

Unable to contact Dermatologist

Customer service is terrible! I have been trying to reactivate my account and due to some bug in your system I cannot contact the dermatologist anymore. This is one of your core products that I have paid for and I don’t have access anymore. Fix this or refund me!

July 9, 2026
Unprompted review
FORMEL SKIN logo

Reply from FORMEL SKIN

Hello!

We are incredibly sorry to hear about the technical issues you are facing while trying to reactivate your account. 😔 We completely understand your frustration – being able to contact your dermatologist is a core part of your treatment, and not having access to a service you have paid for is absolutely unacceptable.

We want to resolve this bug for you immediately or, of course, look into processing your refund.

To allow us to manually check your account and fix this issue as quickly as possible, please take this one short step:

Priority Support: Please send a quick email to support@formelskin.de with the subject "Escalation: Account Bug & Dermatologist Access" (and feel free to reference this review). 📩

Our team will pull your message from the regular queue right away to ensure this is handled with the highest priority. We sincerely apologize for the stress and the inconvenience this has caused you!

Best regards,
Your FORMEL SKIN Team ✨

Rated 5 out of 5 stars

hello from an old skin~struggling

hello from an old skin~struggling!
It doesn’t exist anymore. I’m so
happy to find FORMEL-SKIN. It was a very nice and professional support, everytime. All my questions find a solution. I would everyone recommend this service and skincare. Thank you very much! Greetings from a happy skin~version!

July 15, 2026
Rated 1 out of 5 stars

the worst products I have used!

I was given a face wash, the serum for acne, moisturizer, and I got the sale offer of the BHA since that was recommended to me upon checkout. Luckily I tried each item one by one and not all at the same time, it would have been a chaos if I tried everything at once. First I tried the serum for acne, I used it for 3weeks, I followed how it's supposed to be used but I did not see any improvement on my skin. By the 2nd week I added the moisturizer, its too thick, when I apply it after the serum, my hands/fingers are getting stuck on my face because the moisturizer is too thick. I also have a theory that this moisturizer causes more acne on my face that's why the serum did not work while I was using the moisturizer with it. I stopped the moisturizer, then I tried the facial cleanser, my face got all itchy and red immediately after cleansing my face!! I tried it a few times more just to make sure that it's the one causing the redness and itchiness on my face and not just a food that I have taken. But I have confirmed that the cleanser was the one causing it 😣 I stopped everything after that and I had to repait my skin barrier 😣 I bought this skincare line thinking it would help my acne and my mental health but it worsened everything!! 😣

April 6, 2026
Unprompted review
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Reply from FORMEL SKIN

Hallo!

Uns tut es sehr leid, dass Du von unserer Kommunikation zum neuen Sonnenschutz enttäuscht bist. 😔 Wir verstehen Deinen Ärger vollkommen, denn gerade bei sensibler Haut ist absolute Transparenz bei Inhaltsstoffen wichtig.

Dass Deine berechtigten Fragen im bisherigen Austausch nicht ausreichend beantwortet wurden, bedauern wir sehr. Es war nie unsere Absicht, unklare Aussagen zu treffen oder Dich zu täuschen. Dafür bitten wir Dich aufrichtig um Entschuldigung.

Wir stehen Dir bei allen Fragen jederzeit zur Verfügung. Bitte melde Dich noch einmal unter support@formelskin.de, damit wir uns die Zeit nehmen können, Dir eine fundierte Stellungnahme zu Deinen offenen Punkten zu geben. 📩

Falls Du aufgrund der Anpassung nun unsicher bezüglich Deiner Hautpflege bist, wende Dich zudem gerne direkt über Deinen Login an unser Ärzt:innen-Team. Die Expert:innen beraten Dich medizinisch und helfen Dir bei der Suche nach einer Alternative. 🩺

Viele Grüße, Dein FORMEL SKIN-Team ✨

Rated 5 out of 5 stars

My Acne is gone

I have been having acne since 2020 and over the years my confident dropped so bad , that I had to rely on makeup everyday before going out, it was an endless lope , makeup made my acne worse but I wouldn’t stop using it anyway.
In October 2025, I started looking for professional help and I came across Formel Skin on the internet and it April 2026 now, my skin got better and I will forever be grateful for this incredible team at Formel Skin for their help, I got my confident back and it been months I don’t ever wear makeup anyone.
I definitely recommend you give the Skincare a try. 🫶

April 4, 2026
Rated 5 out of 5 stars

I love Formel

I love Formel. The treatments are amazing, my skin feel regenerated and the fact I don’t have to browse the internet and buy in numerous useless treatments is priceless

April 1, 2026
Rated 5 out of 5 stars

Best treatment for skin in town

I’m honestly so happy with this service! I just wanted a routine that actually worked, and they pointed me to the perfect products. Seriously, the treatment basically healed my skin. The doctors are total gems too—always available if I have a random question or need a quick check-in.

March 31, 2026
Rated 5 out of 5 stars

Super!

I love how moisturizing this formula is in comparison to the others. And the customer service is amazing!

March 28, 2026
Rated 5 out of 5 stars

I tried a lot of products for my skin…

I tried a lot of products for my skin and i didn't see full results and complete improvement, but Formula Skin changed my skin significantly within a short period. I'm so lucky to know them.thank you so much ❤️

January 14, 2026
Rated 4 out of 5 stars

Love it!!

I've always used skincare products and tried everything, but I still wasn't happy with my skin. However, as soon as I started using Formel products, I felt my skin wasn't dull anymore within the first two weeks. I've been using it for almost a month now, and I'll definitely continue.

December 29, 2025
FORMEL SKIN logo

Reply from FORMEL SKIN

Dear Diana,

Thank you so much for sharing your experience!

We’re absolutely delighted to hear that our products have made your skin feel brighter and healthier within just a couple of weeks. 🌟 It’s wonderful to know that your skincare routine is finally giving you the results you’ve been looking for.

We’re thrilled to have you as part of the FORMEL SKIN family and can’t wait to support you on your continued skincare journey. Your trust and enthusiasm mean a lot to us!

Wishing you radiant skin every day,

Best regards,
The FORMEL SKIN Team ✨

Rated 1 out of 5 stars

They sign you up automatically into…

They sign you up automatically into some treatments in their brand. Hard to contact customer support. Too complex UI, when terminating, you have to answer 5 step questionnaire (this is illegal by the way). Really bad user experience.

July 13, 2025
Unprompted review
FORMEL SKIN logo

Reply from FORMEL SKIN

Hello,

Thank you for your honest feedback – we're really sorry to hear that you had a bad experience.

Please rest assured that no one is automatically signed up for any treatment. Every treatment plan requires your active consent, including several steps such as submitting photos, completing a medical questionnaire, and agreeing to our terms and conditions before anything is finalized.

We're sorry to hear that our cancellation process felt too complex. The short questionnaire is intended to help us understand why someone is leaving so we can improve our service – but of course, we'll review your feedback and assess where simplifications might be possible.

We’re equally sorry if you had trouble reaching our support team. That shouldn’t happen, and we’d love to take a closer look and help you out personally.

Best wishes,
Your FORMEL SKIN Team ✨

Rated 1 out of 5 stars

Feels like a scam

Feels like a scam. They never sent me a letter with the prescription, so I waste 19 euros. Support does not help at all. I use it as an emergency and at the end I had to go to another doctor.

June 24, 2025
Unprompted review
FORMEL SKIN logo

Reply from FORMEL SKIN

Hello Macarena,

we’re really sorry to hear that you were so dissatisfied with your experience – and felt that we didn’t support you properly. That’s definitely not the standard we aim for our customers.

There seems to have been an overlap in timing with your review and your email directly to our support team.

We are glad that we could solve your inquiry by the meantime.

Again we’re sorry if there was any misunderstanding or if something went wrong in the process.

For any further questions or requests, please feel free to reach out to us at support@formelskin.com, so we can take a closer look at your request and find a solution together.

Best wishes,
Your FORMEL SKIN Team ✨

Rated 2 out of 5 stars

I would not recommend

I was a client for about 5 months. It was not possible to get in touch with a doctor, even though I paid for it. A customer support seems to be a bot, contacted multiple times without a success.
In the end I felt ignored, regularly billed with no improvement to my skin problem.

February 14, 2025
Unprompted review
FORMEL SKIN logo

Reply from FORMEL SKIN

Hi from Berlin,

Thank you for your honest feedback. 💙

We’re truly sorry to hear that you felt unheard during your treatment—this is not the experience we want for our customers.

Our dermatologists review your skin’s progress regularly, and you should always be able to reach out for medical support through your account.

Additionally, our customer support is handled by real people, and we’re sorry if your concerns were not addressed properly.

We’d love to take another look at your case and see how we can support you better. Please feel free to contact us at support@formelskin.de so we can assist you directly.

Best regards,
Your FORMEL SKIN Team ✨

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