foodora SE Reviews 

Cancelled meal 30 min after it should have been delivered. Actually cancelled while chatting with customer service.

Shit service, or I'd rather call it no service...!! Lying customer service, and taking your money,without getting what you paid for...!!

The customer service is horrible. They act nice the first time, but then any problem you encounter they don't resolve. I have had issues with wrong items, items missing etc. The last order was my last ever. An item was unavailable and the store substituted it with another, completely different product without asking me. I tried contacting both the store and foodora, but no one replied. Foodora options for cancellng my order or changing it were unavailable. Only after the delivery could I contact them through the chat. They had their classic attitude of "we care and we understand" but without actively doing anything about the problem. All I asked was a refund of 6€ for a product I would not be able to consume due to a mistake on their end. It could have been easily resolved...

I orderd a meal for myself after a long day of work, the app said it would take 15-20 minutes… After 1,5 hours a knock on the door was heard, the guy handed me a wet bag and ran back to the car. The bag imediatly brust and all the food was wet and ruined because the drink was put in the bag upside down. After the bag burst I took pictures and reported it, the agent was unclear and rude. He said I would be given a refund but later changed his mind and didn’t answer my questions and shut down the chat. Worst experience with a business in my life, 0/10 will never order from here again.

Customer service is always bad , not solving anything deliver is are slow lots of issues with that

I made an order, and the food got delayed 4-5 times. The order was given at 13:08, and once the app wrote it was delayed to 14:40. I called the restaurant. They said my food was ready a long time ago, and no one from Foodora came and picked it up. The Foodora app has no chat function. The number I called was a digital robot. Therefore, I sent an email to Foodora to ask for a refund for the full price, because since the food was not coming, I made a new order from another fast food place, which meant an additional cost for me. at around 15:00 o`clock both of the food orders got delivered. The Foodora support refused to refund me, although this is their mistake. I have now closed the app. They never help, and they charge a lot. I have persuaded another friend as well, who deleted his account as I did. They lost 2 customers. I recommend people NOT to use Foodora!

FOODORA - Never trust this application! You pay for the order, the service never arrives, and the company does not issue a refund. Ultimately, the customer pays, does not receive the order and never receives a refund. NEVER TRUST THEM! I have made a complaint through the app and they have not resolved it.

I found out foodora double charged me a few weeks back when they run their scam with ”limited price drops” and cancelled my order because it wasn’t the most profitable for them.

When contacting the customer service they came up with several explanations. All from late charge to hackers but they also said they couldn’t find the order in their system but still recommended me to change my password to avoid similar things in the future.

No accountability and this leads me to think they do this on a regular basis and scam you with charging extra when they think you won’t notice. Watch out this company is really suspicious (especially nowadays)!

I have been ordering food with Foodora for years. Last time I ordered food, got a totally wrong food delivered late. Contacted the restaurant, they said it’s foodora I need to contact. After chatting with 5-6 different agent. I didn’t nor revived an answer why don’t I get compensation, I have never complained to Foodora and never have received any compensations before.

After talking to many agents at Foodoras customer service. I didn’t nor help. Evey agent wrote the same text, meaning they all used to copy and pest the same text. Without hearing my issue or understanding. At the end they used to end the chat.

Absolute rubbish service. The food is always cold and the staff are overworked. The working conditions seem to be out of this world. Foodora customer service is in India.

This was my first order with Foodora, and I only used the app because I currently have a newborn at home and needed a simple delivery to make life easier during postpartum recovery.

I ordered one specific product — 6 units of the exact same brand — because that specific product mattered to me. Instead, the store changed both the brand and quantity without asking for my consent first. That completely broke the trust in the platform.

I first tried contacting Foodora support and received no help. While the driver was still at the store, I messaged him directly through the app explaining that the order was wrong and asking him not to come with it. The order was canceled before delivery, and I never received the products.

Even so, Foodora refused to refund me, saying this is simply their policy.

As a consumer in Sweden, this feels completely misaligned with Swedish consumer protection principles. Under Swedish and EU consumer law, consumers have the right to receive what was actually agreed upon, especially in distance purchases. Charging someone for products they never received — after unauthorized substitutions were made without consent — is unacceptable.

Very disappointing first experience.

Complete bullshit scam.
Food is frequently delivered wrong or cold and drivers are overworked and pushing their capacity to earn enough.
They charge extra to both the customer and the restaurants using them and despite all that they deliver abysmally low service.
Complaints are not treated properly or just outright ignored. They have no function to cancel orders made accidentally, and their app malfunctions quite often resulting in orders being multiplied.
I will be deleting this app and make an effort to avoid Foodora in the future.
Avoid at all costs and spend instead your hard earned cash on local restaurants who need your patronage.

I received the wrong order through Foodora and provided clear photo evidence showing missing items, wrong items, wrong drink, and food damaged due to spilled soda.

Instead of reviewing the evidence or explaining their decision, I was sent the same copy-paste responses by multiple agents. I opened several support cases, asked multiple times for a concrete explanation, and was never given one. My cases were repeatedly closed with generic messages saying the decision followed “internal routines.”

The most frustrating part is not only losing my money, but being completely denied a transparent explanation despite documented evidence.

Order value: approx. 400 SEK.

Very disappointing customer support experience.

Says it opens a specific time and then changes it last second saying it's closed and opens next week... and is not that the restaurant is closed. It sucks since I'm handicapped and planned to order but they changes their mind randomly

horrendous customer service, always ask for refund in cash never vouchers, they are a scam

Don’t recommend. One in particular, extremely unpleasant Indian man.

Now I know why Foodora SE is the worst. They tricked me out of 80 SEK, and when I contacted customer care, they put my case “under review.” It has been “in progress” for more than a week now. You end up losing more money in terms of time than the money you’re trying to get back. Most of the time, their AI chatbot replies with very generic responses. I deleted the app today… No more Foodora.

Cold food, the driver took 2 stops before us, took l hour to deliver, no refund

The food was delivered to the wrong adress. The carrier took a photo of the food delivered, and the photo was obviously not taken at the right adress. Still Foodora refuses to deal with the problem, because they said they followed the carrier and said everything was done correct according to them. But the fact still remains, it was not the delivered to the correct adress, which the photo is proof of. This Foodora ignores and just give the silent treatment. Scammers!

I had terrible experiences both as a customer and also courier with foodora in Hungary. No management, no customer support. Recently app had many issues and problems and I shared it with support and I showed them screenshots of everything and instead of helping or replying, they just terminated me without saying anything. This is insane that there is no one to behave nice and like human than being unprofessional and disgusting.