Europcar Norge Reviews 

We rented a car from Europcar at the airport in Tromso via our flight company. It was pleasant that they upgraded us to a bigger vehicle, with less charge, but no agent came with us to the parking lot to show us the vehicle in question, as it had a snow storm outside. We collected the keys and a paper of said documented damage and we were told to check for extra damages to the vehicle ourselves DURING the snowstorm. The vehicle was muddy and it was dark and freezing, which made the inspection impossible. We were very tired because we were travelling for 12 hours and furthermore, ouAfter the return of the car , the company emailed us that they found previously undocumented damage to the vehicle (small scratches to the plastic bumper above the rear right wheel), for which they decided to charge us the amount of 300+ euros.

Arriving at Oslo Airport for further travel due close relative with terminal disease, so slightly distressed. Original reserved with Avis but due to their incompetence we're not able make my debit card work also showing very little compassion. After 1,5 -2 hrs and getting more stressed the very compassionate Malin from Europcar did everything she could offering me a SUV for small car price and together with colleague Rita manage to make my payment go through. It saved my day and sorrowfilled trip. This top customer service. I'm happy to recommend Europcar especially Oslo Airport and if you're lucky you might meet these ladies

Europcar was dishonest and unreasonable. We returned the car with full petrol and they charged us 90 AUD for petrol. Don’t hire from this company, they were really dishonest and terrible. This probably explains why their booth was empty compared to the other competitors.

All good, car booked for 5 days, only a little bit confused about what exactly the charges were but there was nothing extra added on top when doing the final calculation.

When I ordered car on Kayak, I provided pickup time 6pm Saturday Aug 10 and gave my flight UA number. When reservation was forward to ArgusCarHire and then to Europcar (and prepaid) the pickup time was forced to 10AM Aug 10. The Europcar couldn't identify my flight to Oslo, because the flight was executed by Lufthansa, but it also was operated by United Airlines, from whom I bought my ticket. Their primitive system cannot recognize the UA flights operated by Lufthansa. Therefore, when we didn't show at 10 am, they canceled my reservation. And even more, on Weekends their office are closing at 4pm (in opposite to others car companies), so we couldn't solve problem same day when arrive at 6pm. Next day morning, after spending $140.0 on taxi (to Oslo and back), we came get the car, Europcar answered the car is gone, and they have no cars to offer to us. And show no any willing or interest to help us. Only answering: "It is hot season, there are no cars." These dramatically changed ours vacation plans. And now I have fight to get money back.
Recommendations: NEVER EVER USE Oslo Europcar. The people working there are not professional, making mistakes and don't carry about their customers
Regards, M.G.

We got scammed, they charge us $321 for a small scratch on the rim. Don't rent a car from them, you'll get scammed even for a little scratch. I understand if it's a deep long scratch, this is really unbelievable.
I will give 0 star if I can. Very bad company.

I have been scammed by this branch. After delivering a car they sent me a photo of a small scratch and they charged me €500.- euros to my credit card. I sent the same photo to the official Suzuki service in my city and they told me that a scratch like that can be removed in 5 minutes with solvent because there is no structural damage, they also do not respond to emails when you ask for explanations, it is the worst branch I have ever used in my entire life. Very bad serice Rita ¡¡¡

We reserved a car with Europcar, our flight was delayed and they had no car available for us despite the fact that adding the flight number is optional. We have done car pickups a few hours late many times in the past with other companies and it was never an issue. Flight delays are always out of your control. Europcar had no more cars available for us, treated us in a very condescending manner and refused to reimburse us.

A disheartening and dishonest maneuver days after I returned the vehicle, they are claiming I damaged the vehicle in the form of a 2 cm scratch on the paint inside the door jamb. They made a very similar claim against my travel mate who rented a similar car during the same period. Obviously a ploy to extract money from the unsuspecting traveler. I will fight this one til the end. I have already submitted a claim with my MasterCard coverage.

Picked up car at Oslo airport. Toyota Rav 4.
24 hour hire
Returned having covered less than 100 miles.
Europcar then sent me an email claiming I had damaged the car. Damage located on the inside of the door on the rear passenger side. The part where the door shuts.
Ofcourse I told them where to go and will be complaining to the authorities.
Not to mention, with out my consent that also added extra insurance which I clearly told them I did not require.
I had used them few times before, but I guess now they must be desperate for extra money.

Gardemoen is a wonderful and compact terminal. The Europcar so handy to arrivals, the car a very short walk from the desk. Weather was snowy, I was offered a free upgrade to a 4x4 with studded tires, was a super vehicle for the road conditions. The staff, vehicle and price were all great, "I'll be back!"

Was super fast and easy to get the car, the car was clean, was exactly the car we chose when we booked. Super happy.

Good service, on all accounts

Birkir Baldvinsson you are a star!!! Another company had overbooked too many cars and when we got to their counter, they had no cars available. This during a snowstorm in Tromso. Thank you for helping us out.

The personal at Tromsø are great! We were attended by a man that was very kind and helpful giving us a very warm welcome.

I made a booking for a Toyota manual car type, but when I picked it up I was upgraded to an automatic one, at no additional cost. The Toyota RAV4 car was excellent, almost new, very clean. We picked it up from the P4 parking lot near the airport, although it was a little harder to find, because it was night and the cars were frozen. The man at the counter was very kind, explaining all the details. Handing over the keys was very easy, I deposited them in the key box inside the airport.
It was the first experience with Europcar and I will definitely repeat it whenever I need a car. I recommend Europcar to everyone!

My experience with Europcar Evenes Airport was just amazing!! Personal and friendly service, great car, had no issues at all, very easy and satisfying. Would definitely come back!! 😊

The sales representative was very helpful. The rental car competitor”E” did not have the car I reserved. The Europcar representative provided me with a diesel Skoda at a very good rate. I give her 5 stars.

the car was in excellent technical condition and the automated pick-up was fast

I have been in a time consuming process with Europcar and Kredinor on parking expenses they failed to charge to my credit card and they failed to inform me about... throwing this claim to a collection agency (Kredinor). 1st letter of Kredinor did not show what expenses were being claimed....Time consuming process is the result...now after paying Europcar longtime ago, Kredinor is still looking for the payment and even wants to charge interest... no good aftersales