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Eurocamp Reviews 

783
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff, highlighting their excellent customer service and willingness to assist with various queries and changes. The booking process is frequently described as easy, straightforward, and efficient, whether completed online or over the phone. Many people appreciate the wide range of holiday options and the overall positive user experience, leading to numerous returning customers who enjoy their holidays. However, some customers also noted issues with the on-site accommodation, citing concerns about its condition, cleanliness, or discrepancies from booking photos. Additionally, a few other people also felt that local representatives or on-site staff were sometimes unhelpful, unresponsive, or absent during incidents, leading to unresolved problems.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Booking process

Customers consistently report positive experiences with the booking process, highlighting its ease and... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the outstanding,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing great satisfaction and enjoyment,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use of the website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Eurocamp since 2009......always been easy booking experience and customer service. The camps have always been top quality. Will keep going back, hopefully for years to come. Such a rang... See more

Company replied

Rated 5 out of 5 stars

No waiting to speak to an agent When you do they are very knowledgeable and helpful Great ability to match your requirements to best location Efficient quick replies and return call backs Overa... See more

Company replied

Rated 5 out of 5 stars

We had many questions re accommodation, pricing etc and then changing dates and accommodation and the girl i was dealing with was the most helpful reservation agent ive ever dealt with, everything exp... See more

Rated 5 out of 5 stars

Again, had a great experience booking with Eurocamp, they why we keep returning. I had to change the dates slightly and it was no problem at all. I would always use Eurocamp for holidays. Great valu... See more

Company replied


Company details

  1. Tour Operator
  2. Camp Site
  3. Holiday Accommodation Service
  4. Holiday Home
  5. Pet-Friendly Accommodation
  6. Self-Catering Accommodation

Written by the company

We’re Eurocamp - Europe’s best-loved provider of carefree outdoor holidays. We’re all about freedom, fun and flexible holidays built around what you want out of your summer. That means easy days, full of entertainment at any one of our 180-plus parcs scattered from France to Croatia, via Italy and Spain. With on-parc pools, spas, free kids clubs, and evening fun from dining to dancing, whatever you want is right on your doorstep. And, talking of doorsteps, ours lead to comfortable, spacious modern holiday homes, with decking and outside space to stretch out in. Reconnect with Eurocamp: we’ve more possibilities than you ever thought possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

783 reviews

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4.6

All reviews

(783)

328 reviews in the last 12 months

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Rated 3 out of 5 stars

The campsite itself while really small…

The campsite itself while really small was not big enough for the amount of chalets in it.We didn't have anywhere to park our car. The slides were a plus but the rest was just average.Not enough for kids to do in the evening,the arcade had 5 games and were constantly broken or not working properly. The so called heated pool was only open to kids in the morning from 10 to 1230..Staff were nice but cannot understand how this place has a 5 star rating

July 6, 2026
Rated 5 out of 5 stars

Superb service all round

Superb service all round, customer service outstanding, highly recommend, a great peace of mind from start to finish and beyond, looking after it's clients needs always and nothing is any trouble.

July 8, 2026
Rated 2 out of 5 stars

Our cabin was extremely cold we went at…

Our cabin was extremely cold we went at the start of may so it was not hot. We all came back with chest infections because the weather wasn’t great and the cabin was cold. The onsite food was terrible and so bad for any one with dietary requirements. We ate in the resturants and in the main pizza place all that was available to me as a ceoliac was half a full chicken, which was served cold with salad leaves. Nothing else, it was extremely disappointing. All the restaurants onsite that were open at the time had very few, if any options for a ceoliac this led to me having to cook my own food before everyone else went for dinner.

May 8, 2026
Rated 5 out of 5 stars

As always an amazing stay

As always an amazing stay, clean, great facilities and space. Eurocamp cork amazing to deal with. Bring back the €99 holding deposit for next year. Can’t wait to rebook. More evening entertainment wouldn’t go a miss, dancing etc like 2023

June 27, 2026
Rated 4 out of 5 stars

Excellent place to go for a family…

Excellent place to go for a family holiday. From toddlers up to teenagers everyone is catered for.
Food, drinks across the park was delicious and well priced. Restaurant waiting staff are a little touchy in some places with large groups so be prepared for that. I recommend you rent a bike with a kids carrier to get around as it’s a lot of walking and with your daily towels, sun creams, snacks, kids change of clothes etc it can be a little too much. The carrier was a life saver and lets you stay out longer in the day especially with tired little ones in toe. We hit a heat wave which was unbearable at times so bring a fan and find the places you are allowed to use your own fold down umbrellas and beds - otherwise your forced to pre book a day in advance or sit in the direct sun. Boom your transfer home before 48+ hours or you’ll be forced to use a taxi, no one told us this but we got a taxi for €110 to the airport for 3 passengers so that wasn’t bad. Some people were charged €150 for the same trip. Be warned all supermarkets and shops close midday to 4:30pm so if you need a pint of milk go early. Bakery from 7:30am not to be missed, it’s goes fast so get in early. Bring coins, all kids rides and games are €2 coin a pop, no tap to pay option. Learn your activities for the week ahead so you don’t miss out on the good stuff

June 22, 2026
Rated 5 out of 5 stars

Great for families.

Lots of pools, kids loved the slides and the train ride to the beach was great. However there's a lot of hills for walking upto accommodation, is difficult when you have small ones.

June 26, 2026
Rated 1 out of 5 stars

So disappointing to see this level of decline in the service

It has been a few years since we've booked with Eurocamp but we always found their service to be good so imagine our disappointment this year to discover that not only had the service deteriorated but it was non-existent. We didn't meet one representative during our entire 10 day holiday, the location of the mobile home was horrible even though the campsite wasn't at full capacity and there was problems inside the mobile home too. Of course we couldn't get any of these resolved because there was no representatives on site.

June 5, 2026

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