Eureka Electrodomésticos Reviews 

6,411
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a problem with a new fridge frezer after one month. After several phone calls with the company of the fridge and still no response I went back into the store Eureka Ondara and explained the situ... See more

Rated 5 out of 5 stars

Delivery was quick and I paid for installation and removal of old dishwasher all went fine! The two delivery men were very pleasant too and took away all the rubbish! Also the price of the dishwasher... See more

Rated 4 out of 5 stars

Everything was very good, except that delivery was planned for Monday 26 of August and did not take place until 2 days later. The shipping company sent us messages to say they had called us when there... See more

Rated 4 out of 5 stars

My order did not arrive on time. I called them and they told me that there was a problem at the courier company. And they fixed the problem. I received my order without problem at the end. My only not... See more

Company details

  1. Appliance Store
  2. Outlet Store

About Eureka Electrodomésticos

Written by the company

Tiendas físicas y online

Ponemos a su disposición 17 tiendas de electrodomésticos en España y nuestra tienda online con productos de outlet de primeras marcas para su hogar.

Una amplia gama de electrodomésticos

Lavavajillas, lavadoras, congeladores, frigoríficos, secadoras, climatización y una amplia selección de televisores con los mejores precios.

Las mejores marcas

Marcas como Beko, Aspes, Jata, Rowenta, Indesit, Zanussi, Electrolux, AEG, Edesa o Hyundai están disponibles en nuestra tienda de electrodomésticos y puede conseguirlos más baratos que en otras tiendas.

Compre y ahorre en nuestro outlet de electrodomésticos online, con descuentos de hasta un 50% y portes muy económicos.

Atención al cliente

Si necesita atención a una incidencia de transporte, le rogamos contacte aquí.

¡Estamos encantados de atenderle!


Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(6,411)

863 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a problem with a new fridge…

I had a problem with a new fridge frezer after one month. After several phone calls with the company of the fridge and still no response I went back into the store Eureka Ondara and explained the situation to Lorena.At this point I had had no fridge working for two weeks and lost the contents. Lorena listened to me and helped resolve the problem straight away organising for a replacement fridge. She was very helpful and extremely sympathetic of my situation I really appreciated her help and I now have my replacement fridge on the same day all thanks to Lorena.Many thanks Carol

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered induction for my apartment

Ordered induction for my apartment, it arrived broken, the company promptly exchanged it to a new model without any hesitation, even though it passed almost two weeks since delivery. Special thanks to Christina from customer service as well.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Whole experience a breeze

Product is great, cheap but most important the delivery was free and the easiest delivery I’ve had since living in the mountains. Normally people refuse to come to me but the driver was really lovely. Whole experience a breeze .

April 13, 2025
Rated 1 out of 5 stars

Terrible Customer Service – Avoid This Shop!

I ordered a vacuum cleaner from this shop, but it turned out to be completely unsuitable. It is too strong and difficult to move, especially on carpets. Since I am in Germany, I contacted their customer support multiple times to request a return and refund. However, they keep delaying the process by asking for the same information over and over again—order number, serial number, and my address—even though I have already provided it several times.

It feels like they are just trying to avoid processing my return. They should have all my details in their system, yet they act as if they don’t. Very frustrating and disappointing customer service. Beware of this shop—they make returns unnecessarily difficult and seem to be misleading customers. I regret my purchase and would not recommend them to anyone.

January 11, 2025
Unprompted review
Eureka Electrodomésticos logo

Reply from Eureka Electrodomésticos

Hello Shoaib,

Thank you for contacting us. After reviewing our system, we have not found any orders registered in your name with the information you have provided us. We would appreciate it if you would check the place where you made the purchase, as it could be that the purchase was made elsewhere.

If you have more details or additional information, we will be happy to help you resolve any questions you may have. Do not hesitate to contact us for any other questions.

Greetings.

Rated 5 out of 5 stars

Kenwood kmix

I ordered a Kenwood kmix from the company at a much reduced price advertised with possible superficial damage.
The item was perfect with only damage to the box. The communication was good throughout.
The item was double pack wrapped. I would recommend and use the company again.

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

I made a mistake and added the wrong…

I made a mistake and added the wrong post code and the hob was sent to Barcelona! However Eureka started a new order and it arrived at our address, I thought I may be charged for the extra delivery, but I was not.

September 22, 2024
Eureka Electrodomésticos logo

Reply from Eureka Electrodomésticos

Hello Kevin!

Thank you very much for sharing your experience. We're sorry for the error with the zip code, but we're glad to hear that our team was able to help you resolve it quickly and that you received your order at no additional cost. Your satisfaction is our priority, and we are here to help you with whatever you need. We hope to see you again soon!

Rated 4 out of 5 stars

Very good, except...

Everything was very good, except that delivery was planned for Monday 26 of August and did not take place until 2 days later. The shipping company sent us messages to say they had called us when there was no record of a call, and they did not call back when they said they would.

August 13, 2024
Rated 4 out of 5 stars

I would recommend Eureka

My order did not arrive on time. I called them and they told me that there was a problem at the courier company. And they fixed the problem. I received my order without problem at the end. My only note is if they had acted proactively and informed me about the shipment problem before I asked, it would have been smoother. Anyway at final, I am OK

April 18, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look