Eric Javits Reviews 

1,252
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and stylish designs of the products, highlighting their durability, luxurious feel, and protective features. Many appreciate that items like hats maintain their shape well and consistently receive compliments. Reviewers also consistently report excellent customer service, with agents described as helpful and efficient. However, some customers experienced dissatisfaction with delivery times, mentioning delays even with expedited shipping. A few other people also felt product descriptions, particularly regarding 'packable' features, were misleading, and some noted issues with customer service responsiveness or unhelpful interactions.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality, durability, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality, craftsmanship, and... See more

Order

Consumers find order to be ambiguous, with many praising the effortless ordering process, quick shipping, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast shipping and prompt delivery,... See more

Customer service

Users describe positive interactions with customer service, highlighting experiences of outstanding support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely love the hats, they are comfortable, stylish, and high quality. They are packaged well for shipping. I wouldn’t pay for VIP processing again, it’s a waste of money. The website implies t... See more

Company replied

Rated 4 out of 5 stars

Love and purchase many products but your website needs a major overhaul, it’s the most frustrating experience EVERY single time I’m on it. Scrolling to next products or just through products is nearly... See more

Company replied

Rated 5 out of 5 stars

I became a fan years ago when I purchased my first Eric Javits fedora. I’ve had so many compliments and it has kept its shape wonderfully. I have purchased two others hats since. Love them, always get... See more

Company replied

Rated 5 out of 5 stars

I ordered multiple Eric Javits hats in different styles at the same time because I figured why choose when they all look so fabulous. I love them all because of the fit, (SunCrest and Champ II work re... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Clothing Store
  3. Handbags Shop
  4. Hat Shop
  5. Headwear Store
  6. Shoe Store

Written by the company

High end designer handbags, hats, and footwear


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,252)

1,235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This hat looks fabulous!

My friend had this Daphine Fedor on and it is absolutely fabulous. The 4 inch wide brim is what sets it apart from other hats as long as it’s well-made Construction. I have a very small head and it fits snuggly and his adjustments. Worth every penny.

July 8, 2026
Rated 1 out of 5 stars

Somehow

Somehow, a double order was created, and there has been no way for me to contact your company to cancel the first one. It was also made on an inactive credit card. How this happened I have no idea but your customer service is terrible and that I have no way to reach anybody except my email and I couldn’t even find that email until today

July 21, 2026
Rated 5 out of 5 stars

Excellent Purchase

The order process was straight forward and I received my purse quickly. Overall a great experience. The purse is perfect - well constructed and a great size.

July 21, 2026
Rated 4 out of 5 stars

The hats are absolutely fabulous

The hats are absolutely fabulous, love love. The shipping on the other hand, is always late. Even when I pay for expedited shipping, there is always a delay for one reason or another. These hats have never arrived quickly. If they could figure out logistics, it would be amazing.

July 12, 2026

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