They have excellent customer service. Infact, I haven't seen a publishing platform that responds to email as swiftly as them as though it is automated.
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Very easy to use without any sketchy parts that force you to give personal data. All vouchers work and it's easy to get the result you want. When choosing a cover, it's hard to pick one with the neces... See more
Very easy process for self publishing a book
I am very pleased with the book both in terms of price and print quality. Due to an error on my part the cover was duplicated within the contents. The solution to this would be to create two pfd... See more
Company details
Contact info
Köpenicker Straße 154 a, 10997, Berlin, Germany
- kontakt@epubli.de
- epubli.de
4.5
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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They have excellent customer service
They have excellent customer service. Infact, I haven't seen a publishing platform that responds to email as swiftly as them as though it is automated.
July 16, 2026
Unprompted review
Very disappointed with error printed text
After uploading a perfect text, I got a book with punctuation missing and gaps in words. Very disappointed. When I contacted customer support, they told me I shouldn't have used pdf format, but used something they recommend instead.
If there is such a risk of a printing error, why don't they make this recommendation on their website instead of informing customers after the book has been printed?
I feel like I have wasted my money.
Use with caution !!!!!
Update, I wrote again to EPUBLI asking them to explain why they have printed some words with spaces in the middle of them. This is a printing error, not a mistake on the upload. No answer given...I asked them to reprint the 3 copies I ordered, but they refused.
December 20, 2025
Unprompted review
Reply from epubli
Dear Paul,
Thank you for taking the time to share your experience. We are very sorry to read that you are dissatisfied with your order.
We would like to clarify that epubli prints books exactly as they are delivered in the uploaded print-ready file. In cases where punctuation appears to be missing or words show unexpected gaps, this is typically caused by font embedding or text encoding issues within the PDF file itself, which are unfortunately not always visible on screen prior to printing.
For this reason, we strongly recommend using our formatting tools or templates, or exporting PDFs according to our technical specifications, which are available on our website. Our customer support team aims to point this out whenever such a risk becomes apparent during support inquiries. We understand your feedback regarding clearer communication on this topic and will take it seriously as a suggestion for improvement.
Regarding reprints: since the printing process is based strictly on the submitted file and no production defect could be identified, we are unable to offer a free reprint in this case. That said, we regret that this outcome has led you to feel disappointed and that your expectations were not met.
We sincerely apologize if you felt that your follow-up inquiry was not sufficiently addressed. This is not the level of service we strive to provide, and we will internally review the communication to ensure better clarity and responsiveness in the future.
Thank you again for your feedback – it helps us to further improve our services.
Kindest regards,
Your epubli team
Polite Request
Firstly, I complaint about their poor behaviour that this company showed after i publish 250 books on their platform which was they asked me to change all 250 books copyright information with their tailored copyright information after i published 250 on their platform and they gave 14 days to do it it was in the december 2024.. i asked them it is difficult as i am doing full time job also i can not do it in 14 days... to which they said if i do not comply they will terminate my account i asked them why didnt they ask me when i put first book there platform i know this is not issue as tolino never asked me to do it... i publish this complaint on trustpilot to which they acknowledge.
Secondly, i asked them to terminate my account as 14 days for 250 books were not possible for me so they did later i create new account and tailor all copyright as they asked even than they said after review that our manager dont want you anymore...
Finally, in this post i want to request them even after deleting my account and not paying me royalties for 2 months my books are still published. I asked them politely to please unpublished them so that i can republish as amazon is complaining to me that my CPA books are still publish under this company and i left this company 2 months ago..I saw others books are also still published . Please unpublished them...
December 20, 2024
Unprompted review
Reply from epubli
Dear Azhar ul Haque Sario,
it is important to write the imprint in a legally valid way. We are sorry that we had to insist on this, but this is what German law requires. Of course, you will still receive the money for copies sold. If you have any further questions, please contact our Autorenberatung.
Kind regards,
epubli-Team
It's good. But more countries need to be included.
the support is good and the system is very simple and functional. But I'm going to give 3 stars, because they still don't support my country Brazil, I already requested it 1 year ago, but until now they haven't included Brazil in the list of countries, so I couldn't publish my catalog.
August 12, 2023
Unprompted review
Reply from epubli
Hello Leonardo Lumbreras,
thank you for your good review of our website and our services.
Sadly, we cannot distribute books to Brazil due to various reasons. Building up a distribution network in Brazil is a big challenge for a German company. We hope to implement it in the future, though.
Kind regards
epubli
Easy to use and very trustworthy
Very easy to use without any sketchy parts that force you to give personal data. All vouchers work and it's easy to get the result you want. When choosing a cover, it's hard to pick one with the necessary quality, as the website tells you that the cover is repeateadly too bad in quality. I have no more negative points. I really likes my experience with epubli.
October 29, 2022
Unprompted review
Don't print there.
I ordered two books, waited a really long time for them to arrive and both were of totally unusable quality. When I opened the books, loose pages were falling out. Besides that, the pages that stayed inside the book were printed really crooked. And I'm now waiting for more than two months to get my refund.
September 19, 2022
Unprompted review
Reply from epubli
Hello Matthias Wittwer,
we are very sorry to hear about your problems with the printing quality and want to apologize for it. That should not happen. Of course, you will get a full refund for your order. You will receive the money soon.
Kind regards
epubli
Epubli review
Hey, u have just placed an order but received no email confirmation or anything of the sort. I was wondering if that is normal or if I should be worried. Thank you.
June 8, 2022
Unprompted review
Reply from epubli
Hello Eloisa Faviano Sales,
please contact us via e-mail: kontakt@epubli. Our colleagues in the support team will make sure that everything is as it should be.
Kind regards
Team epubli
Printing books is fine but publishing…
Printing books is fine but publishing is a nightmare. I just tested this publisher but your book is hard to get anywhere, The service is fast but not always helpful. They seem to have little priority of helping you to publish. My book was only available in Germany and there is no way to get to Book Depository and even Amazon.de did not offer it globally. As it is hardcover, it is not available in many bookstores either. And now it's not even available in Amazon.de anymore and the company promised to fix that but I am still waiting.
Update 1 April: Book is still not available on Amazon.de
Update 2 June: Book is still not available on Amazon.de. Don't trust the comments of the publisher.
Auf Deutsch: Druckt gute Buecher, aber nicht gut zum veroeffentlichen. Ich habe ein Buch im Januar veroeffentlicht und es ist bis jetzt nirgendwo, ausser auf der epubli Website, zu kaufen (auch nicht auf Amazon).
March 25, 2022
Unprompted review
Reply from epubli
Hallo Stephan Ortmann,
danke für das Feedback.
All unsere Bücher sind im VLB gelistet und über den Buchhandel zu kaufen. Dabei gibt es keinen Unterschied, ob Hardcover oder nicht. Wir wundern uns deshalb über dieses Problem. Um es zu klären, wäre es sehr hilfreich, wenn Sie die entsprechende Buchhandlung bitten könnten, uns mitzuteilen, warum sie nicht bei uns bestellen kann. Dann könnten wir gemeinsam nach einer Lösung suchen.
Lagerhaltung bieten wir nicht an, sondern ausschließlich die Print-on-Demand-Variante. Lagerkosten fallen weg, genauso wie das große Risiko, auf zu vielen bestellten Exemplaren sitzenzubleiben. Auch die Umwelt wird dadurch geschont. Für Selfpublisher*innen und Kleinverlage sind das erhebliche Vorteile.
Das Problem, das Sie mit Ihrem Buch auf Amazon haben, ist ein berechtigter Vorwurf, für den wir uns nochmals entschuldigen wollen. Wir arbeiten weiterhin mit Hochdruck an einer Lösung und bleiben dazu mit Ihnen in Kontakt.
Thank you for your feedback.
All our books are listed in the VLB database and can be ordered by every German bookstore, no matter if hardcover or not. That is why your problem surprises us. In order to solve it, it would be helpful if you could ask the respective bookstore to tell us why they cannot order from us. We would then search for a solution together.
We do not offer the storage of books, just print on demand. It saves money and you don't risk ordering too many books. It's also good for the climate. For selfpublishers and small traditional publishers these are great advantages.
Your accusation regarding Amazon is valid. We are deeply sorry. We are still working heavily on this problem and will stay in touch with you.
Herzliche Grüße,
Ihr epubli-Team
Epubli just du it
February 1, 2022
Unprompted review
excellent and accurate
August 31, 2021
Unprompted review
Sehr cooler Support
June 17, 2020
Unprompted review
Super
Super. Just a small smudge on one of the printed pages. Other than that, very happy with the quality and the paper etc. Ive used epubli several times now and plan to use them for future projects.
April 8, 2019
Unprompted review
Alles verlief ohne Problem
Alles verlief ohne Problem. Schneller Support per E-Mail.
December 12, 2018
Unprompted review
I am very pleased with the book …
I am very pleased with the book both in terms of price and print quality. Due to an error on my part the cover was duplicated within the contents.
The solution to this would be to create two pfd’s, one for the contents and a separate one for the cover.
I would very much recommend epubli.
Brian Boustead
UK
December 5, 2017
Unprompted review
Website in English
Hello:
I am an author in the USA. My question do you have a website for your company that is also in English
July 14, 2017
Unprompted review
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