The customer service I got was second to none. Rory was so helpful and responded to all of my questions via text within 24 hours or less. She sent me multiple pics of the products I ordered to ensure... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first order using this company I was very skeptical and was extremely surprised and impressed with the product and service .I was able to text Fiona with questions and responded within seconds. I... See more
Company replied
Not only are the products beautiful but this company’s customer service is outstanding. I received emails and texts to keep me updated and the bag of my dreams was delivered via FedEx within 10 days !... See more
Company replied
I have bought many, many bags from Elegous, and I have nothing but AMAZING things to say about them! Even when a pair of shoes we purchased did not fit (nothing that was their fault, just differences... See more
Company replied
Company details
Written by the company
At Elegous, we believe fashion should be accessible to all. We offer high-quality products at the most competitive prices, always putting our customers first. Our goal is to become the most trusted provider of premium fashion, delivering excellence with every purchase.
Contact info
Post Rd Arcadia, 73007, Arcadia, United States
- (209) 330-8688
- support@elegous.shop
- elegous.com
4.7
Excellent
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast shipping
Fast shipping, excellent customer service, very good product quality.
August 14, 2026
Unprompted review
Reply from Elegous
Hi Ms. Laura, Thank you so much for your wonderful review! ❤️ We’re delighted to hear that you’re happy with your purchase. Your support truly means a lot to us! 😊
I ordered the LV Neverfull bag
I ordered the LV Neverfull bag. I saw the great reviews, and after pondering it for a few months I ordered it. It’s a terrible dupe. It is a thick fabric coarse canvas, and not the shiny soft buttery canvas of a real LV. After reading further reviews, the LV’s seem to not be up to par.(I wish I had read ALL the reviews) I am not returning due to shipping cost or paying for shipping for another based on those reviews. $300 lesson learned. I will say they have very responsive customer service. My purse came in a FedEx bag and not a box as expected. Purse is going to Goodwill.
August 27, 2026
Unprompted review
Reply from Elegous
Hi Ms. Sheila, We’re truly sorry to hear that your experience did not meet your expectations. We sincerely appreciate your honest feedback and will review your concerns regarding the bag and packaging with our team.
We are still in contact with you via email and we sincerely hope you’ll give us the opportunity to find the best possible solution for your situation. If you could reply to our email when you have a chance, we’ll be more than happy to review your concerns carefully and continue assisting you.
Thank you so much and we look forward to hearing from you soon! 🙏
Warning… Do not trust this company from…
Warning… Do not trust this company from the quality to the scam. They are running. Do not buy anything from them. It’s several months now still waiting on a refund and I have all the text messages and proof they are running a fraud.
June 15, 2026
Unprompted review
Reply from Elegous
Hi Ms. Nina,
We’re truly sorry to hear about your experience with us. This is certainly not the experience we ever want any of our customers to have, and we sincerely apologize for the frustration and inconvenience caused.
We’d like to reassure you that your refund is currently being processed, and we’ve been keeping you updated on the status through email and SMS. We remain committed to completing the refund as previously agreed.
We’d really appreciate the opportunity to continue assisting you directly. Please feel free to reply to us via SMS so our Customer Support team can continue to keep you updated and provide you with the latest information regarding your refund.
Thank you for your patience and understanding! 🙏
They were super easy to work with
They were super easy to work with, and very communicative. The bag showed up and is exactly as described. It is beautiful.
August 10, 2026
Unprompted review
Reply from Elegous
Hi Ms. Nichole,
Thank you so much for your wonderful review and kind words! It means so much to us to know that your bag arrived safely and that you love it! 🥰 We sincerely appreciate your trust and support, and we hope to have the opportunity to serve you again in the future.
My bag arrived in 1 week
My bag arrived in 1 week, and it is beautiful❤they even contacted me making sure my bag arrived and I was happy with it🥰I will definitely order again. Thank you Elegous!
July 23, 2026
Unprompted review
Reply from Elegous
Hi Ms. Bobbie,
Thank you so much for your kind words and for sharing your wonderful experience! We’re truly happy to hear that you love your new bag and that everything arrived safely and quickly.
We sincerely hope to have the opportunity to serve you again in the future, and we’ll always be here whenever you’re ready for your next favorite piece. ❤️
Thank you again for choosing Elegous!
Received timely updates about the order…
Received timely updates about the order status. Received the bag and it was amazing quality!
July 30, 2026
Unprompted review
Reply from Elegous
Thank you so much for your wonderful review! Your kind words mean so much to our team and motivate us to continue providing the best possible products and service.
We sincerely appreciate your trust and support, we look forward to serving you again in the future. If there's ever anything we can help you with, please don't hesitate to reach out.
Enjoy your beautiful bag, and thank you for choosing Elegous! ❤️
I bought my first bag recently
I bought my first bag recently. I was very impressed with the quality. It was better than I expected! Shipping was pretty fast. I love love LOVE purses and will definitely order again for myself and for birthday and Christmas gifts. So happy I ordered!!
July 23, 2026
Unprompted review
Reply from Elegous
Thank you so much for your trust, for shopping with Elegous! 🥰
We're absolutely thrilled to hear that your first purchase exceeded your expectations. It makes us so happy to know you'll be coming back for yourself and for special gifts. We can't wait to help you find your next favourite bag ❤️
Gorgeous bag
Gorgeous bag, quality material, fast shipping and great customer support. I will be ordering another bag from this site!
July 23, 2026
Unprompted review
Reply from Elegous
Thank you so much for your kind words!
We're absolutely delighted to hear that you love your new bag and that you were happy with the quality, fast shipping, and customer support.
We truly appreciate your trust and can't wait to help you find your next favourite bag!🥰
Reply from Elegous
Thank you so much for your trust, for shopping with Elegous, and for your wonderful 5-star review! You truly made our day. We look forward to serving you again in the future!🥰
Nice bags
Ordered a bag and then ordered a 2nd one. Both are really nice. The LV one is very pretty and well made. I like that they text you with the shipping info and you know when your bag will arrive. They also check in afterwards and make sure you like the product. Will definitely order from them again 💚
July 21, 2026
Unprompted review
Reply from Elegous
Hi Ms. Dodi, Thank you so much for your wonderful review!
We're delighted to hear that you love both of your bags. It also means a lot to know that you appreciated our shipping updates and follow-up service.
Your kind words and support truly mean the world to us. We look forward to serving you again and helping you find your next favorite bag! 🥰
Love the purse I purchased
Love the purse I purchased
It’s exactly what it looked like on the site
It came with a receipt for the actual cost which was way more than what I paid
July 20, 2026
Unprompted review
Reply from Elegous
Hi Ms. Susan Maden,
Thank you so much for your kind words!
We’re truly delighted to hear that you love your new purse and that it arrived exactly as you expected. We sincerely hope to have the opportunity to assist you again in the future! ❤️
Quick shipping and product was…
Quick shipping and product was identical as advertised and will def order from them again!! Love my belt!
July 17, 2026
Unprompted review
Reply from Elegous
Hello Ms. Kristen McClanahan, thank you so much for this wonderful review! We’re so happy to hear that you’re satisfied with your purchase and love your new belt. Whenever you’re interested in another item, please feel free to reach out to us anytime. We’ll be happy to assist you! ❤️
First in Class Customer Service
First in Class Customer Service, so impressed! Real people talk with you and offer any help if needed and offer discounts! Perfect!
July 14, 2026
Unprompted review
Reply from Elegous
Hi Ms. Cynthia, thank you so much for leaving such a positive review for Elegous! We’re truly happy to hear that you had a great shopping experience with us. We sincerely hope to have the opportunity to assist you again in the future!
Amazing -I received a great bag that…
Amazing -I received a great bag that was representative of the description and quality. Great communication and fast shipping !
July 9, 2026
Unprompted review
Reply from Elegous
Hi Ms. Marla, reading feedback like yours truly makes our day! We're glad everything, from the quality of the bag to the shipping and communication met your expectations.
Thank you for choosing Elegous and for putting your trust in us. We hope your new bag becomes one of your favorites, and we'd love to see you back whenever you're looking for your next style.
Love my new handbag
Love my new handbag. It arrived quickly and in perfect
July 8, 2026
Unprompted review
Reply from Elegous
Hello Ms. Mandy, thank you so much for your lovely review! We're so happy to hear that you love your new handbag. Enjoy your new bag, stay stylish, and keep shining! Whenever you're ready for your next fashion piece, we'll be here to help. We look forward to serving you again soon!!!
The product I received exceeded my…
The product I received exceeded my expectations and was was notified every step of the way about the delivery time.
Received my merchandise within a week of my purchase.
The customer service is exemplary.
Will be purchasing from Elegous, now that I have experienced their quality of product and customer service.
July 9, 2026
Unprompted review
Reply from Elegous
Hello Ms. Mara, thank you so much for taking the time to share your experience!
It also means a lot to know you were happy with both our customer service and the overall shopping experience. Your support truly encourages our team to keep doing our best. We can't wait to welcome you back for your next purchase 💗
Very Satisfied
The website was very easy to navigate. The selection was nice and the prices were great. The bag is absolutely beautiful. Thank you for great service.
July 10, 2026
Unprompted review
Reply from Elegous
Hello Ms. Kirk, thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a great shopping experience with Elegous. Your kind words truly mean a lot to us and motivate our team to keep improving. We'll continue expanding our collection and providing the best possible service. We sincerely look forward to serving you again in the future. Thank you for choosing Elegous!
Amazing Bag, you will not be disappointed.
This was my first time ordering from this company Elegous, and I am thrilled with the results! Shipping was quick, they gave me $50 off my first
Purchase, and the bag is stunning. The hardware is stunning. I am so glad I took a chance and ordered from this company. This will definitely not be my last order I will order more bags. I highly recommend you purchase from Elegous!
July 8, 2026
Unprompted review
Reply from Elegous
Hi there, 🥰 thank you so much for your 5* review! We're so happy you decided to give Elegous a try and even happier to hear we exceeded your expectations. Thank you for trusting us and for recommending us to others. We can't wait to help you find your next beautiful bag. Enjoy this one, and we'll be here whenever you're ready for the next! ❤️
Not only are the bags EXACTLY as…
Not only are the bags EXACTLY as pictured/advertised, the shipping is quick with valid tracking numbers and personalized customer service that is THE BEST I’ve ever dealt with. Do not hesitate or worry about ordering from this site b it is exceptional!!
July 8, 2026
Unprompted review
Reply from Elegous
Hi Ms. Nancy, thank you so much for this amazing review! We really appreciate you taking the time to share your experience. It means a lot to know you were happy with your bags, the shipping, and our customer service. Thank you for putting your trust in us and for recommending us to others. We hope you enjoy your new bags, and we'll be here whenever you're ready for your next one! 🥰
Reply from Elegous
Hi Ms. Michelle, Thank you so much for your trust, for shopping with Elegous, and for your wonderful 5-star review! You truly made our day. We look forward to serving you again in the future!
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