Ms. Joe Louis was incredibly helpful and explained the topic perfectly. She broke everything down in a clear and easy-to-understand way, making even the complicated parts simple. Her patience, knowle... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
"I recently had a consultation with Jen from Electricity Monster, and I couldn't be more impressed. She was clear, concise, and tremendously helpful. Jen made sure I understood all my options and walk... See more
Company replied
Customer service was well above what I expected. I was unsure at first and missed my first appointment after being stuck in traffic and they were patient and kind with me. I finally spoke with Ella an... See more
Company replied
Everyone I dealt with was polite and informative. Even to the point of going over and above what was required. I am now comfortable with the results and was offered a future call to keep me with the b... See more
Company replied
Company details
- Energy Supplier
- also in
- Electric Utility Company
- Gas Company
- Housing Utility Company
- Internet Service Provider
- Price Comparison Site
Written by the company
Electricity Monster provides a free comparison service for consumers looking for a better deal on electricity and gas and do free electricity connections for you. Many people don't realise that they can choose their power companies in deregulated areas of Australia. If you can choose your energy company then it also pays to compare electricity and gas rates.
Contact info
Top level, 99 Creek Street, 4000, Brisbane, Australia
- 1300232848
- residential@electricitymonster.com.au
- electricitymonster.com.au
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zero communication
I have tried a number of times to contact this company but they never returns calls and don't answer their phones. What a waste of time!!
September 30, 2026
Unprompted review
Good platform
Good platform, like everything, but the interface is a bit unclear
July 4, 2026
Unprompted review
Louise was amazing with talking me…
Louise was amazing with talking me through the plans and rate changes. She pointed out the rate change, and offered a solution making things much easy.
Kuddos to her customer service and patience, and she kept the her energy consistent.
Thank you.
September 6, 2025
Unprompted review
Chris Porquez from Electricity Monster…
Chris Porquez from Electricity Monster was a delight to chat with over the comparison of energy plans across the retailers.
Not only was he informative, but so open to questions & ensuring we had the best plan possible for our situation.
We felt we were in good hands making the change to a different energy company.
Thanks Chris
October 9, 2025
Unprompted review
This company is really great…
This company is really great they check the best possible option for your location, good to try them.
September 19, 2025
Business Permanently Closed
Google says that this business is permanently closed!
March 1, 2026
Unprompted review
Very helpful
Very helpful, but lady a little difficult to understand. All good though.
September 12, 2025
I was promised $200 credit in my…
I was pro.ised $200 credit in my account for my next bill also i have not recieved my woolworthes voucher i was promised aa well.
November 13, 2025
5star
Great help ,spoke clear and coverd everything I wanted to know and transferred me to monster electricty
August 14, 2025
Putting the customer first
Excellent service both from AVIN and JHAIRA.
November 21, 2025
Unprompted review
Louese was very nice on the phone and…
Louese was very nice on the phone and very helful
November 19, 2025
Excellent service
Excellent service, lady was so helpful and patient with me !!Could not ask for a better team to help me
November 20, 2025
Arvin was friendly
Arvin was friendly, nice and helpful. He explained everything well and made sure everything was understood. He made the process very easy.
November 22, 2025
Unprompted review
Arvin was very nice
Arvin was very nice, very patient and he sounded very nice and made me feel comfortable.
November 21, 2025
Unprompted review
Chris was super helpful and oriented to…
Chris was super helpful and oriented to all details so I don’t miss anything!
November 18, 2025
Energy monster helped me save money of…electricity and gas
Energy monster helped me save money of my bills by finding cheaper deals .Great communication friendly and helpful staff
November 21, 2025
Unprompted review
Joe Louise was extremely helpful…
Joe Louise was extremely helpful finding me a better electricity and internet plan. Her customer service was beyond exceptional and I was more than happy with my level of service. Thank you 😊
November 21, 2025
Unprompted review
Reply from Electricity Monster
Hello Sandra,
That's music to our ears! We love helping customers keep more of their hard-earned cash. Thank you for sharing your success story!
Arvin was a wonderful helper
Arvin was a wonderful helper, great at breaking things down so it was easiler for me to understand and also chose the best deals for me.
November 20, 2025
Unprompted review
Reply from Electricity Monster
Hello,
Your kind words mean a lot to us! We're dedicated to providing a transparent and helpful service. Thank you for the 5-star review!
Excellent service
Customer service was well above what I expected. I was unsure at first and missed my first appointment after being stuck in traffic and they were patient and kind with me. I finally spoke with Ella and she went over and beyond to help me and is continuing to search for options for my internet and home phone. She was an expert in customer service and got me the best deal, saving me $177 and also got me a bonus sign up with a new plan of $200 credit on my next bill.
November 20, 2025
Reply from Electricity Monster
Hi Debra,
We're so glad you decided to check your rates with us! It's fantastic to know you're now on a better deal. Thank you for the 5 stars!
Sara was very patient
Sara was very patient, thorough and helpful, I had a great sign up experience with her 😊
November 20, 2025
Unprompted review
Reply from Electricity Monster
Hi Scharn,
We're so grateful for your business! It's great to hear that our team could assist you in finding a better deal. Thanks for the 5 stars!
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