Started my journey 3 weeks ago Everything has been great customer service has answered any questions ,concerns advice is delt with very quickly I can’t believe I can get access to the weight l... See more
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At Elva, we believe everyone deserves access to effective, affordable health solutions without the markup that comes with big-brand pricing. We're a Lab, Research and health company built on a simple idea: that quality healthcare shouldn't come with a premium price tag. Our team works directly with licensed compounding pharmacies across the UK, US, and EU as well as many other Lab and Health partners to bring clinically backed treatments to your door. Every product we offer goes through rigorous quality checks, batch testing, and proper cold-chain shipping to make sure what arrives is exactly what you ordered - safe, effective, and ready to use. But we're more than just a that. From the moment you Purchase to the day your order arrives, our team is here to support you. Whether you need help understanding your treatment, guidance on how to get started, or just someone to answer a quick question, we're only an email away. We know that starting a new health journey can feel overwhelming. That's why we've built our process to be as straightforward and supportive as possible. No jargon, no confusion, just clear information and real people who genuinely care about your progress. Your health matters to us - not as a transaction, but as a responsibility. We're proud to be part of your journey, and we'll keep working every day to earn your trust.
Contact info
United Kingdom
- help@elvalabs.co
- elvalabs.co
No recent history of asking for reviews
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Replied to 83% of negative reviews
Typically replies within 24 hours
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Informed me very well
I was nervous about compounded semaglutide versus the brand name. I asked my provider during the consult and she walked me through it so I felt informed enough to go ahead.
A massive scam
A massive scam. They decided to take my money, make me wait 4 days to then say they've cancelled my order due to "unforseen circumstances". Not really a good enough excuse if I'm honest.
Wouldn't recommend this company at all, it seemed too good to be true in the first place.
Reply from Elva
Helped overall health
Elva has been a real help in getting my life back on track. The customer service is excellent and they're always quick and polite with any query.
I check the sight a week ago just out…
I checked Elvas site a week ago just out of interest....I did some research and decided to place an order...I had a few problems adding my discount at checkout but support were really helpful in assisting me with this and I managed to get my order sorted...I have already had a confirmation of order and tracking to follow delivery...very happy so far with the service.
27th Aug I received my order.
Reply from Elva
First class customer service
First class customer service! Kept me up to date with delivery and talked me through the steps. I will be using them again
Half year and steady
Half a year with Elva. Maintenance dose, occasional check-ins, low monthly bill. This is what 'sustainable' actually looks like!
Thank you
I felt like my questions might have been a bit much but the team reassured me with their answers.
PCOS, what 10 years of metformin couldn't do
PCOS sufferer here. Tirzepatide has done more for my insulin resistance than ten years of metformin ever did. My periods have been regular for the first time since my 20s.
Anxiety-friendly for once
As someone with serious social anxiety, Elva is genuinely the only way I'd access this kind of care. The customer service team made the whole thing feel relaxed, no judgment at all, and delivered real results.
Add a referral programme!
Strong overall experience. Genuinely helpful staff, quick shipping, and real results. The four-star rating is because I'd love a referral discount scheme, since I've already recommended Elva to three friends.
Endo-approved, glucose down 40 points
I'm a Type 2 diabetic and my endocrinologist actually gave the green light when I asked about Elva. My fasting glucose has dropped 40 points and I've lost 26 lbs. Big win across the board.
no guilt trip on my pause
The customer service team handled my account when I needed to pause and they were totally non-judgmental about the whole thing. No retention tactics, no guilt, just a simple 'no problem, here is how to start again when you are ready.'
Down 20kgs in 5 months
I'm a 47-year-old man and I've tried every diet under the sun. Elva's coaching has been the first thing that actually stuck. Down 20kg in 5 months.
Clinical depth on side effect risks
The provider clearly knew her stuff. She answered my gallbladder risk question without hesitation and gave me a clear monitoring plan. The clinical depth here is genuinely strong.
Let me drop to maintenance dose
I'm in the maintenance phase now after hitting my goal weight. Elva let me drop to the lowest dose for maintenance rather than pushing me up the ladder for more revenue. That genuinely impressed me.
Best place to get your peps from
Best place to get your peps from , I was blown away when my parcel arrived, everything you needed and information plus instructions , what a find ! I have ordered from many companies but nothing holds a torch to this company!!!! Customer service was on the ball as well, well done I’m a customer for life !
Straightforward online process.
no monthly charges
No monthly fee, medication included no surprise lab bills, no copay confusion. Worth every quid.
Great team
Good service overall, the medication does what it should and the providers have been kind. The team is great.
The chat gave me realistic expectations…
The chat gave me realistic expectations about timelines. She didn't oversell anything. By month three I was right where she predicted, and that upfront honesty really meant a lot.
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