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Mit über 40.000 installierten Anlagen und einem umfassenden Netzwerk aus Fachkräften sorgt Energiekonzepte Deutschland jedes Jahr für circa 70 Millionen Euro Stromersparnis bei ihren Kunden. Damit setzen sie neue Maßstäbe am Energiemarkt. Dank der Vernetzung aller Komponenten, wie Solaranlage, Stromspeicher, Wallbox und einem intelligenten Energiemanagementsystem bietet das Unternehmen maßgeschneiderte Lösungen, die ihren Kunden sowohl die Energieerzeugung als auch die Optimierung des Stromverbrauchs so effizient und einfach wie nie gestaltet. Mit dem Ganzjahresenergiekonzept EKD 365+ erhalten die Kunden mehr Energie, Autarkie und Sicherheit. Alles über EKD finden Sie hier: https://www.ekd-solar.de/
Torgauer Straße 336, 04347, Leipzig, Germany
4.0
11K reviews
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Reply from Energiekonzepte Deutschland GmbH
Hello, thank you very much for your positive feedback and for placing your trust in us! 😊 We are delighted that you have found our service to be excellent so far. This is exactly the experience we aim to provide our customers from the very beginning—transparent, reliable, and dedicated.
We hope the installation goes smoothly and look forward to hearing your final thoughts once your system is fully set up.
Warm regards,
Linus from the EKD Team
The project of my PV installation went well from first contact to final execution. The responsible project manager was available when needed and took immediate action when requested. The execution took 2 days, only. I can recommend ekd-solar.de as a partner for PV.
Reply from Energiekonzepte Deutschland GmbH
Hello, thank you very much for your great feedback. We’re delighted to hear that everything went smoothly and that you were satisfied with our team. We truly appreciate your recommendation.
Kind regards
Maren from the EKD Team
The presentation was practical, with a focus on the cost benefits. There was openess for differing approaches to the installation, being mindfull of the space restraints.
Reply from Energiekonzepte Deutschland GmbH
Hello, thank you for your feedback. We are pleased that you are satisfied with the presentation and the information provided.
Sunny regards ☀️
Maren from the EKD Team
Open discussion like a brainstorming, not leaving a bad taste, knowing that competition is everywhere. Opening mind setting not finalised by a contract, but knowing that there are professionals at work, that will get another chance, sometimes in the future. Just inspiring though.
Reply from Energiekonzepte Deutschland GmbH
Hello Mr. Wieting, thank you very much for your kind words and the great review. We are delighted that you appreciate our work.
Sunny regards
Dirk from the EKD team
Not impressive at all. No contact except for the first phone call that setup the appointment. Thereafter, I heard nothing from the company, even on the day of the appointment.
Despite having a confirmed appointment, the rep did not show up and I received no information of any sort.
The only thing I did receive after the ‘no show’ was a request to rate the service.
Reply from Energiekonzepte Deutschland GmbH
Hello, we understand that it is frustrating when appointments are not kept or canceled. We take your criticism very seriously and will use it as an opportunity to optimize our processes. We already have your details, so I have forwarded your feedback to the relevant colleagues. We will look into why the appointment did not take place and get back to you. Together we will find a solution.
Best regards,
Linus from the EKD team
Reply from Energiekonzepte Deutschland GmbH
Hello Mr. Zundel, we're glad to hear that you feel that way. Thank you very much for your excellent review.
Best regards
Mia from the EKD team
Signed contract in November to have Solar Panels and Wärmepumpe installed and operational.. it’s now May.. the equipment came quick for the project and they were quickly paid, installation happened in February .. however, since then no one has come to hook our wires to the battery box…our contract and guarantee was 6 weeks.. it’s now 6 months and we are no further or closer to being finished.. emails and phone calls are very rarely returned..
we now pay the repayments for the project on top of our gas and electricity bill.. had we have known we would be waiting this long for this project we would never have started in the first place. Customer service says “I’ll send an email” once the contract is signed and the “personal rep” (Hr. Tretter) gets his percentage only calls or answers when they want something..or take days to reply from his phone..
Everything works over 3rd party companies to come and install everything.. and apparently not one of them talks to the other.
November 2024- sign contract
February 2025- installation
May 2025- dust collector
UPDATE::: June 2025..demoted to 1star.. Infos forwarded to EKD… even though they have our info.. STILL Waiting on Elektro installation. They have until Tuesday morning to call us with an appointment or we will start legal action.
UPDATE::: September 2025.. came and ran cable and put a box on the wall, received email.. workers will return in November
Reply from Energiekonzepte Deutschland GmbH
Hello Mr. McCarron, I am sorry that you have had this experience with us and have been waiting a long time for the Eletro installation. It shouldn't be like this and I understand your annoyance. We will take care of it and ask you about the current status. To this end, we have just requested your details via Trustpilot. As soon as you get back to us with this information, we will immediately forward your request to the relevant colleagues. We take your feedback very seriously and will do our best to process your request.
Best regards
Linus from the EKD team
Lange Wartezeiten zwischen Montage PV-Module und Elektoinstalation.
Kein telefonischer Anspechpartner erreichbar.
Batteriespeicher wird geliefert bezahlt und erst nach 4 Monaten angeschlossen.Geht gar nicht.
Dachrinne wurde bei der Montage beschädigt.
Ein Gerüst wurde angeboten und beauftragt.
Das aufgebaute Gerüst entsprach aber in keiner Weise den UVV Vorschriften. Alle Arbeiten auf dem Dach waren aus Schicht des Arbeitschutzes so nicht hinnehmbar. Auch meherer Bedenken meinerseits zum Gerüstaufbau und Montage der PV-Elemente wurden ignoriert.
Reply from Energiekonzepte Deutschland GmbH
Hallo Herr Frenz, es ist verständlich, dass Sie verärgert sind. Gerne schauen wir uns Ihren Fall genauer an. Ich habe Ihre Bewertung umgehend an unsere Kolleginnen und Kollegen vom Kundenservice weitergeleitet. Diese melden sich schnellstmöglich bei Ihnen, um Ihren Fall zu prüfen. Wir kümmern uns darum.
Viele Grüße
Maria vom EKD Team
The in-life service experience has been less than optimal.
Reply from Energiekonzepte Deutschland GmbH
Hello Mr. Rodrigues, thank you for sharing your experience. We are very sorry that you are so dissatisfied. If you have any questions or concerns in the future, please feel free to contact us via our e-mail address kundenservice@ekd-solar.de.
Best regards
Dirk from the EKD team
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