ENGIE Belgium Reviews 

The Engie customer service is build for NOT helping customers. The robot operator cannot answer your questions and the operators have no access to your (consumer) data. They will however always refer to the “smart” app to get answers to your questions.
More specific; I asked what compensation I recieved for the injected energy? A simple question that did not receive any answer after multiple attempts during 2 months.
I also like to know what part of my costs are going to secundary energie costs (transport,..). Impossible to get an answer at ENGIE. However All this information is very easy to check for customers at other suppliers Just try a contract with for example ENECO or TOTAL SERVICES, …
Therefore; Shame on you ENGIE!!

j,attend mes factures d,engie normalement en avril dans une semaine déja mai ???????????????

We have recently moved to Limburg and transferred our Engie account from Vlaanderen. They recommended a maintenance contract for 8 euro a month. Engie sent a there technician to clean and during rhat time they broke a valve inside unitof hot water heater. We discovered there was a problem after first cold weather started. We decided to have outside maintenance person to fix issue and was made aware that it was broken during maintenance by Engie technician. We canceled the contract after paying new technician 250 euro to fix and replace part. Engie preceeded to send me a 180 euro factuur on top of that to cover remainder two years of there contract. They take NO RESPONSIBILITY for the actions of there technician !SCAM. I highly recommend avoiding there maintenance contract and know they are not reliable AT ALL.

Reponde concrete a ma question

If you don’t want to make your life miserable please avoid this company they gonna scam you from all your hard earn labor which I can have some bad words to describe this company

Impossible de contacter un collaborateur; même si on essaie c'est le chat bot qui continue a nous faire des questions, jusqu'au on accroche.

Horrible monopolio de la energia, cobran fees absurdos supuestamente por pagar la factura, un sistema horrible y abusivo!

I have received several calls from Electrabel representatives on my home line, and the experience has been consistently unpleasant. Each time, the caller insists on speaking with “the person in charge” but refuses to explain what the call concerns. When I ask for clarification or indicate that I am not interested, they become impatient or abruptly end the call without any courtesy.

This pattern has repeated multiple times, with different callers, all showing the same disregard for basic communication standards. It gives the impression of a company that prioritizes aggressive sales tactics over professionalism or respect for its customers.

If the matter were truly important, it would be handled through a written notice or email, as any legitimate company would do. Instead, Electrabel’s repeated unsolicited calls feel intrusive and unnecessary. This approach reflects poorly on their brand and makes it very unlikely I would ever consider their services in the future.

The worst maffia company ever they suddenly charge you 100 more or 200 and the customer service is just the worst in the entire world! A scam this company should be closed

I had a very negative experience with Engie. The maintenance company did not respond for over a year, and I received no compensation. As a result, I decided to leave and canceled all my memberships with their services. Upon leaving, I was issued a bill for over €400, which is unacceptable. Additionally, I continue to receive monthly charges of €8, despite having canceled all my subscriptions. I request a refund and an apology!

Transferring was easy for me without hassle or difficult to reach customer service etc. I must note that its just a simple transfer so no installations, questions etc.

The 3 stars are given because i received engie spam mails after becoming customer. It is illegal according to gdpr laws to auto enroll customers or anyone for that matter into mailing lists without there concent.

(bron Document 32016R0679 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 te vinden op eur-lex.europa.eu).

Costumer service was unhelpful and when I asked about switching companies and how this was possible they said they would transfer me to another department and hung up. No further communication and right back to the start of their customer service, total joke.

They charged me illegally for several months of consumption in my flat before the start of my contract - an issue it took several months to clear up and only after I lodged a complaint with the Ombudsman for Energy. Some of their staff in customer service are incredibly rude - I am now with a different provider.

I've been with Engie for 5 years. Now that I'm moving, they sent me a bill for the maintenance service I never received ! technician never came but I got a report when I called the customer service. The report states that they have came by 3 months ago and it wasn't signed by me ! How did they get to my apartment to perform the service??? Plus, the customer service was very rude and arrogant. After reading comments in this site, I realize that it's their company culture, perhaps? Now that I'm with new provider, I will never go back to Engie. Absolute worst !

Opened new contracts in my house. Engie set the monthly installments and refuses to change them or allow me to do so. They are now asking for more than 500 euro every month for a contract that used to be 125 euro and now they are making a fortune in late fees. Avoid this greedy corporation who profits from the poor and those without direct debit.

The most rude and useless customer service I have ever had the displeasure of working with, they have left me without electricity for over 3 weeks, they are a disgrace. DO NOT JOIN ENGIE

Asked for a recalculation, because it is quite wild what their simulation client side says. been waiting for a month+. Reminded them a few times.

Engie doesn't care. Gonna be going elsewhere.

I am with Engie now for 15 months, I even was moving houses once, and so far all is working fine. Especially I appreciate the German speaking hotline and the discounts/vouchers Engie provides when you buy things from different companies.

I'm not an Engie customer by choice, rather a contract passed on to them after most companies left Brussels in late 2021. After almost 2 years, I can tell you I'd *never* be a customer of Engie for any reason. Sadly, we don't have good alternatives.

For the past 2 years, Engie has been charging me with my electricity meter AND that of someone else. I pay the bill because I don't want to have my name in a list of people that don't pay their stuff. I've reached out to Engie multiple times, called them to cancel my contract, etc. I've reported Engie to the energy regulator — which was useless, showing the regulator isn't very helpful either.

Basically, I've had to pay for 2 households throughout the energy crisis, something which stretched my budget to the limit. To this day, Engie always says “they're working on it”. They clearly aren't. They refuse to fix the problem, and by now I guess I'll never get reimbursed.

You don't need much from an energy provider, but decent customer support is important. Engie doesn't have that by any chance. They're a crappy company, which was only kept in check in France thanks to their government; sadly Belgium gives them too much space to misbehave.

My advice: sign up for any other provider.

Update October 2023: Engie has finally surpassed even my wildest expectations for abhorrent service. Now they sent me invoices for missed gas payments, claiming I never paid my gas bill. 1500€ in due payments. So they're also billing me twice for gas. This is wonderful. What. An. Absolute. Garbage. Company.