Eneco Belgium Reviews 

If you are willing to use Eneco, I would advise you to stop immediately.
The worst I have ever seen in this Belgium.
Please stop go on with any other but not eneco.

It’s been 4 DAYS that I do not have electricity and thus cannot do anything in my home! This is because Eneco was not able to handle the documentation. Someone is not doing their job at this company and I have to pay for it! Furthermore, the client service is totally useless, 4 days losing my time at calling them just to hear that they are doing the best to resolve the question…. 4 DAYS to send a document. This problem is not yet resolved and I am absolutely disgusted by this company.

Eneco takes autopaymentpost-contract: I changed electricity supplier from Eneco effective 1 july and saw that they still took the pre-payment for july from my account. I had given up calling them about my previous issues - they are useless - though now I'll have to start doing this again. What a waste of time - completely useless company.

It is worthless they scam their cutomer support agents

Eneco is a mafia wise company run by uncapable people.Hope you never need to deal with them.

Eneco offers good services and their prices are affordable.

My final invoice from Eneco was issued on 13/04, showing that I was entitled to a refund of €132.51.

Eneco states that refunds are processed within 18 days of the final invoice date. However, as of 02/06—more than seven weeks later—I have still not received my refund.

During this period, I contacted Eneco at least three times and provided my bank account details on three separate occasions. Each time, I was told that the refund could not be processed because Eneco did not have my banking information on file, despite me repeatedly supplying it.

On 21/05, I contacted Eneco again and was assured that the issue had finally been resolved and that my bank details had been successfully registered in the system. I was also promised that the refund would be processed. Nearly two weeks later, the money is still not in my account.

This level of delay and poor administration is unacceptable. I have fulfilled every request made by Eneco and have spent considerable time following up on a refund that should have been paid weeks ago. I expect Eneco to process and transfer the outstanding €132.51 without any further delay.

Eneco is a great company, both as Employee and Customer. 0 issues since I joined 6 years ago, everyday feels new, challenging and confident!

After renting new apartment, turned off electricity and gas.
It took about 3-4 weeks to enable gas and electricity.
Support does nothing, pointing fingers to another company.
Solution - wait 2 weeks until PAPER MAIL will be delivered. (take into account BPost strikes..)
Do not recommend, avoid this company at any cost.

Even after cancelling (in the legal timeframe) a start of a contract they start the contact anyway.

Before this happened I contacted them twice where they confirmed the contract was cancelled.

Sudenly (after 3 months) they activated my contact.
The support is terrible. Replies very slow. Confirms it has been cancelled while it is not.

Never gain, I don't recommend them at all!

Worthless. Calling is catastrophic, an average waiting time of 3 to 5 hours. And for every question asked on a charged amount they cannot explain nor find invoice numbers for, they need to "lock a case". Case never gets locked, explanation cannot be given neither.
A ongoing story for months!
They should better take care of their existing clients instead of focusing on pulling new ones in.
Also, one of the most expensive ones on the market.
Shame on you Eneco

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Hello
Has anyone experience with the return of the to much payed money? I’m waiting for three month now. First they wrote 4 weeks, then 2 weeks. Now they write we are process it ….

It is a good service and good price

I am surprised of your high prices. You provide 100% green energy, spring and summer were with plenty of sun and wind and still it is so expensive. By the way we are your customers since 13 years.

I am 💯 satisfied eneco is the best 👌 👍🏾 😍 🥰