Embroom Reviews 

Do not do business with Embroom.

Product I ordered was not delivered. The additional insurance purchased cannot be used. No explanation of how to file a claim.

Customer service usually doesn’t respond until you email several times.

Phone number is disconnected.

Total and complete scam. I’m six months into this and I am going to file a chargeback on my credit card.

Embroom's product never shipped to me, and I've been going back and forth with them for 2 months, and they won't refund my order. They are predatory and need a class action lawsuit.

As multiple individuals have said already, this company delivers a really poor product. From what we can tell, they completely ripped off someone else's design, except they did it in a really poor way. We actually talked to the lady who makes these at a really higher quality with good instructions, and she was well aware of the fact that they ripped them off. Once we realized that, we filed for the refund, which they were unwilling to do. I have also received the threat of being sent to collections from Jackson Knapp. Terrible way to try and run a business.

I ordered an embroidery stitch book in December 2025. The item never arrived. When I contacted their support team to request a refund, I was given two options: pay return shipping fees close to the cost of the item itself, or exchange it for a different product but only something more expensive than what I originally paid, meaning I would have had to spend even more money on top of what I had already lost. Neither option was a genuine remedy.
I filed a legitimate chargeback with my credit card company since I had not received my product, and was refunded.
Embroom then sent me a threatening email accusing me of fraud, threatening civil litigation, referral to collections, credit bureau reporting, and recovery of court and attorney fees, all over a $34 item I never received. They demanded I pay $34.08 via wire transfer by April 12, 2026. Under this pressure I sent the wire transfer.
Five days later, after receiving my payment, they sent a follow-up email fully retracting every single threat, explicitly admitting they do not report to credit bureaus, that no legal action was ever planned and that no additional fees were being sought. Every threat used to pressure me into paying was fabricated and they admitted it in writing only once they had my money. The wire transfer cannot be recalled.
Avoid this shop entirely.

I just received the most unhinged email from Embroom customer service. I put an order in back in December and didn't receive it, and reached out to their customer service. I did not receive a response so I filed a dispute with my credit card. It was resolved and I got my money back. Then three months later I receive this completely unhinged email stating that "A payment dispute has since been filed against this transaction. We want to make this unequivocally clear: the product associated with this order was shipped, delivered to your address, and consumed. A chargeback is not a legitimate means of reversing a completed purchase. Had you experienced any issue with your order, our support team at support at embroom.com was available to assist you — that would have been the appropriate course of action." DO NOT buy from Emrboom. COMPLETE scam and then they will try to intimidate you.

If I could give this company 0 stars I would. I ordered a product from them in late February, and within minutes I changed my mind and followed the 30-minute cancellation policy listed onto their website. I ordered within business hours on a business day. They did not respond to cancel the order. I emailed again when I got the order confirmation stating I had already asked to cancel. I emailed twice more and called and left two voicemails and received zero response. I got my card company involved who reversed the charge. I told Embroom that if the product was delivered I would gladly return it to them, but I would not pay for return postage as I did not want the product and followed every part of their process to cancel. I still received no response for a MONTH. Today I received an email from their billing department stating that I must pay them or they will charge me for fraud and/or send me to collections. I have saved every email and their policies. I tried to call the service line listed today and it is out of service now. Do not buy from this company.

Horrible product and company! My first order was misdelivered and stolen. Customer service never responded to my request for a replacement, so I disputed the charge with my bank to get my money back. I did end up ordering again so I could try the product and that one did arrive but was horrible quality, so I never even used it. Now 5 months later they're threatening to sue me if I don't pay for the original order with 2 weeks!

Horrible company, they never respond to emails to their support department trying to find out where my order was. Then after not receiving response I contact my credit card company and cancel payment. Now I get threatening emails requesting payment, total scam. This company is HORRIBLE. Do not purchase anything from them. You will be scammed like I was.

The company continues to contact me after I had to contact paypal for a refund due to the item never showing up. Now the company wants to be paid for an item that was never delivered. The company is a scam. I made my purchase in November and they still contact me to pay for something that never arrived

I would like to give zero stars to this company. I had exactly the same experience as many other reviewers: ordered in early December 2025, long delivery time, poor quality tools and materials which make the expensive booklets (I ordered two) unusable.
“Jenny” offered partial refunds but after my MANY unanswered requests by email for Embroom’s return address, I finally went to my credit card company and got my refund that way. Today I got an email from Embroom’s collections department saying they’re coming after me for the money I owe them. One line from their letter that particularly galling: “Had you experienced any issue with your order, our support team was available to assist you — that would have been the appropriate course of action.”
No kidding.
And this company is STILL advertising on Instagram!

This company is awful. I ordered their embroidery book and did NOT receive it. I am being threatened with collection action since I disputed the charge with my credit card company.

I followed the tracking info from their shipping company and it said was delivered. I did not find the product so I went to the shipping company. They sent me pictures of the "delivery" but the pictures were not of my house. I went to Embroom's customer service and told them about it. Their response was basically that's too bad. There's nothing we can do to help you. That's when I went to my credit card company and disputed the charge. Now they are threatening me with collection action over $37.57. The amount is not a problem but they are an awful company.

What I received was nothing like what was advertised. Among other issues already reported by other reviewers, there was no instruction booklet.

Additionally, there is absolutely no customer service. I contacted the company, twice through the website and again through an email and I have never received a response.

THIS IS A COMPLETE SCAM!
I placed an order in Dec 25 for an item which was intended to be a Christmas present. As of 1 Mar I still haven’t received the item or a refund. Customer support (Jenny) just says it’s been dispatched or it’s an extremely busy period so taking longer than usual.

Do not even waste your time looking at this website.

Item was delivered outside my home whilst I was out of county this was not there when I returned. After 8 weeks of complaining they stopped corresponding with me.

DONT TOUCH THEM WITH A BARGE POLE

I ordered Dec 3. It arrived 12/31. There was no cover, the fabric is inferior. Emailed and called to get a return label. After emailing back and forth they offered me a “full refund of 50%”. The reviews must be fake. There is a BBB.org complaint. This is a cheap copy of under the garden moon product. This company should be shut down.

I ordered the stitch book on Dec 3 as a Christmas gift and it took almost a month to arrive from China - well past Christmas. The item was a joke, it was just folded up cloth and a cheap embroidery kit, and no instructions. I went back and forth with “Jenny” an obvious AI bot, I was advised not to ship it back to them to their warehouse in Italy as I would be responsible for the cost, instead they offered a 20% refund. The email exchanges were a nightmare, everything I said got muddied and my concerns deflected. I was able to fortunately get a chargeback from my bank after they investigated the matter. I encourage everyone to work with your banking institution to try to get your money back. Going forward, I will never trust a company’s social media reviews or website, I will instead spend some time searching other reputable sites (such as this) to get a sense of if a company is real or not.

This is a stolen idea from the original creator, Under the Garden Moon. The book you receive here is poorly constructed with the pages uncut making it impossible to do the stitching without it coming through on the other side’s designs. There are no instructions included and the supplies that are provided are the cheapest materials possible. Such a scam. If you are serious about learning different stitches, order from Under The Garden Moon directly. It’s pricier but includes step by step directions and all the high quality threads you need in the proper colors to create a truly beautiful memento.

They tried to cheat me. Tried to deduct a high amount from my credit card. Luckely I could stop the transaction and block my credit card.

1. Emailed Embroom on Jan 14
I recently received my order and am disappointed with the quality. The pages are a tea-stain color and the text is blurry.

Please send me a return label so I can return this item.

2. I already asked for a return label. I want a refund.

Replies from Embroom
1. We can assist you with a return, however, it would have to come to our Italian address (most of our customers come from the EU, that’s why we have it there).

Please note that shipping costs may be high due to the weight of the package & distance, and they’re the responsibility of the customer; but I spoke to my manager earlier and we came up with a few options that might be more beneficial for you.

We, as a company, will be at a loss on this order either way, so here’s what we could do to make things easier for you:
We’re happy to let you keep the item (maybe it comes in handy one day, maybe it can be gifted), in order to help you avoid paying the hefty shipping fees, and we’ll still instantly refund you 30% of what you paid. That may end up being a little more than what you’d be left with if you were to pay a return fee, so I really think this would be a lot cheaper. We’ll take the loss, no problem. Your happiness = our goal.

Alternatively, you can get a different, new item for free. That means you still won’t have to pay for return fees, and on top of that, you get a product for free. If the new item is more expensive than your current one, you only need to pay the difference. Take a look at our store and let us know what item you’d like!

I’m trying to make sure I don’t let you go with the least beneficial option for you, which in this case would be the return.

2. We’d be happy to help resolve this for you. Could you please let us know how you’d like to proceed?

Replacement: If you would prefer a replacement, please send us a few photos of the issue so we can share them with our quality team and arrange a replacement for you.

Return: If you’d prefer to return the items for a refund, please let us know and we’ll guide you through the return process.

Thank you for your patience and understanding. We truly appreciate it and look forward to resolving this for you as quickly as possible.

Thank you for getting back to us and for sharing your concerns.

Please note that return shipping costs are the customer’s responsibility, and we do not provide prepaid return labels. With this in mind, we offered an alternative solution to help you avoid the inconvenience, time, and expense associated with international return shipping.

To resolve this matter quickly and fairly, we are offering a 40% refund, allowing you to keep the item without the need to return it. This option is intended to minimize hassle while still providing compensation for your dissatisfaction.

If you would prefer to proceed with a return instead, you are welcome to do so at your own expense. Once the item is received and inspected, we will process the refund in accordance with our return policy.

Please let us know how you would like to proceed so we can assist you further and bring this to a prompt resolution.

I bought 2 sets for Christmas. They were very late and when I opened them I realized that they are not beginner friendly. There are no instructions for the stitches and no hoop for embroidery. When I contacted the company for a refund they offered my 30% or I could pay for shipping back across the ocean and so get about 30% back.