Dukascopy Trading Reviews 

Very dissapointing customer service, non existent. I have been trying to close my account and withdraw my funds but nobody has responded to my request or emails. My account Manager does not respond to my emails. Please stay away from this company. They have very poor customer service. I will be launching a formal complain because of my negative experience with this company

The bank is like from stoneage, website does not work, customer support dont answer, you need to fill ludicrious amount of documents, quarterly limit set to 3000usd, for every little thing - does not matter what you want to do or transfer or pay with card - there is a fee. The bank is designed to drain money from you. Any thinking person would not trust his money. Dont deposit any money into this bank, the system is made to cheat you, scam you and to drain your money. They will fool you till the end. Dont trust only my word, read all the reviews on trustpilot and you will understand.

Unfortunately, this has been a terrible experience. I made an international transfer from Alinma Bank in Saudi Arabia to my Dukascopy account. The funds were withdrawn, all details were correct, and I had proof of the transfer. Yet Dukascopy rejected the funds without giving a clear reason. They referred me to an intermediary bank (Bankers Suisse) and gave unclear or incorrect transfer details, which caused confusion, delay, and unnecessary complications.

The error is clearly from their side — they refused to support direct transfers and insisted on complicated indirect intermediary steps. Their support was slow, unprofessional, weak, and lacked accountability. One of their staff even wanted to terminate my account without any valid reason, which made this experience even more frustrating.

Saudi Arabia is a globally recognized country, and I expected fair and transparent handling. Instead, communication was poor, explanations were vague, and follow-up was weak.

Now, after all this, I completed a new video verification process again, fully cooperated, answered in Arabic, and followed the required steps. I also sent a follow-up email requesting activation/opening of a multi-currency card/account with a $100 deposit.

As of May 19, 2026, I still have not received any proper reply, activation confirmation, or meaningful update from their side. After repeated transfers, verification, emails, and patience, I am still waiting.

⚠️ I strongly expected better support, transparency, and professionalism. Customers should not have to repeat verification steps, wait without clear answers, or face uncertainty after full cooperation. I hope Dukascopy improves accountability, communication, and customer handling.
Update – June 11, 2025

My application with Dukascopy was rejected again. What makes this more frustrating is that I strongly believe a major cause of this escalation started when I was previously given incorrect intermediary bank information by their staff, which created confusion, delays, and unnecessary complications in my case.

I reopened the process again, submitted my passport, completed video verification, and tried to cooperate fully, but my request was still rejected.

I am seriously questioning why deeper investigation was not done into the earlier mistakes and handling of this case. When incorrect support guidance can affect financial processes and customer trust, accountability matters.

As a customer, I am frustrated that repeated effort, verification, and compliance still led to rejection without solving the deeper issue behind this case.

Date of rejection shown in their notice: June 11, 2025.
Update – May 2026:

Dukascopy has now officially confirmed via their public Trustpilot reply that they chose to terminate the business relationship with me — rather than investigating or resolving the mistakes made by their own staff.

This response speaks for itself. Instead of accountability, they chose termination. Instead of resolution, they chose silence. A bank that ends a customer relationship to avoid fixing its own errors is not a bank that deserves your trust.

I will continue documenting this case across all platforms.

Abdullateef

I made a deposit using my own card, and up to this moment, the amount remains with a "pending" status. More than 5 days have passed, and I have not received any solution.

I sent all the required documentation and the proof of card ownership requested by the bank, but the verification process seems completely stuck. When contacting support via both the app chat and email, I only receive generic, automated responses stating that the responsible department is reviewing the case due to a "high volume of requests."

This lack of transparency and the delay in releasing my own money are absolutely unacceptable. I do not recommend this institution to anyone. Now I am left with the fear of losing my money.

I have been waiting more than 2 months for a €2455 refund and still have not received any real update. Every time I contact support, I get the same copy-paste response saying they are “contacting the responsible department” or “investigating urgently,” but nobody actually follows up with concrete information.

No SWIFT proof, no refund confirmation, no timeline, and no accountability. The funds are apparently stuck with an intermediary bank, yet they cannot provide proper tracking details after months of waiting.

Very disappointing experience with support communication and case handling.

Perfect and easy banking using experience and the management team very kind ! Strongly recommend for using and the support team very professional, the cryptocurrency p2p very secure and reliable! Let’s trade let’s make the world great!

2 months with frosen funds! They "checking" your money when probaly use it their schemes. Looks like they hate freelancers and prefer russian money from suspiciuos transactions in Russia.

Very expensive very slow , 2.7% of notices that’s the proof !
After 2 months I haven’t received my money back on my account from my deleted card because I’m Algerian . So they are not only racists but thieves .ythey only say u will receive your Money after 2/3 weeks . and can’t do anything because the cards are managed by other society , if this society wouldn’t refund u , Dukascopy can’t do anything . Its just a simple action ( from card to account ) 2 months and nothing . very veto slow bank and very expensive. you got to pay to receive money and after pay to put money on the card , and pay to take cash or bye something with card . u pay 3 times . Hhhh its a joke .

It's scam , I dont recommend to use this platform for trading . They took high spread . Commission. And every month they deduct money for each held positions . Not less than 303 usd for each positions . Means you are working just for them as employee and you will lose your money . Scam

Using their Banking services is extremely painful. Each transection requres approval, which takes days. even for transferring funds between own banks.

Modern and working like a clock app, I mean 911, opportunity to start to learn profitable CFD market and Forex.
I opened trading accounts for MT4 and Forex, and see near lightning fast reactions of the systems with personal manager. The Bank is paying special attention to security and integrity. SEPA works promptly. The Bank is responsive and requires structured communication.

Dukascopy Bank has been an absolute pain in the ass to deal with. The app feels extremely amateurish and badly put together, like it was built without any real understanding of usability or customer needs.

The restrictions are a complete joke. The limits are so low and so poorly handled that the whole service becomes more frustrating than useful. Instead of feeling like a real bank, it feels like you are constantly being blocked from using your own money normally.

On top of that, the transaction fees feel hidden and far too high for what this service actually delivers. Everything about the experience comes across as inconvenient, unclear, and unnecessarily restrictive.

Overall, this has been one of the most frustrating banking apps I have used. I would not recommend Dukascopy to anyone looking for a reliable, transparent, and user-friendly banking service.

After many months of use they started charging me a fee of 0,5% in outgoing transfers because my account is supposed to have a lot of movements. Of course if Dukascopy gives 0% interest rate people would move money to other accounts or investment platforms instead of leaving the money there.

The way they decide if your account exceeds the limits is opaque, so there's no way to stay below those limits.

They recently changed markup fees to exchange from euro to USD from 0.5 to 1.5% very sad as now I won't be able to utilise the conversion as too much loss just to convert....

Continue to be a great Broker. The JFOREX is very good platform to trade and the develop team always searching for improve the platform. Great job.

I am currently working with them to refund funds that I scammed out of. Once again it sounds to good to be true. They want me to pay a 2% processing fee to release the funds they say they have for me. I have lost a ton of money and can't loose a dime mere. Dukascopy.web is the site. Ugh! What do you think?

As an algotrader I tried Duka but the main problem was that my EA's did not trade many trades that should have traded on their platform.
Later I compared with ICmarkets and they did handle my EA's well.

Of course this is not acceptable for me.

I have been a Dukascopy customer for over four years, and my experience with this bank has been nothing short of stressful and disappointing. Two years ago, I even contacted them to confirm whether my P2P crypto trading activity was acceptable, and they reassured me that it was fine. I trusted them.

Since then, I built a legitimate trading business and processed over €1,000,000 in fully traceable transactions through my p2p trading account. Every single time they asked for documents, I provided them immediately sometimes even more than they requested because I had nothing to hide.

Despite doing everything right, Dukascopy constantly froze my funds, delayed my business, and repeatedly questioned my activity. And after years of cooperation, they suddenly closed my account — without giving me any reason at all and told me I am permanently banned from opening another one.

This bank has caused me unnecessary stress, delays, and humiliation even though I was fully transparent from day one. A serious financial institution should value transparency and fairness, not punish compliant customers and then refuse to explain why.

My experience with Dukascopy has been extremely negative, and I would not recommend them to anyone who wants stability, respect, or clear communication from their bank.

I am writing this review to express my extreme disappointment with the verification process at Dukascopy Bank. My account application was unfairly rejected (Failed) not because of any document defect, but due to a clear misunderstanding and lack of patience from the Compliance Agent during the video call.

The Incident: During my video identification, the agent asked for my Date of Birth (10 Feb 2001). As English is not my first language, I felt nervous and struggled to pronounce it fluently. To cooperate, I immediately tried to show my physical Bangladeshi Smart NID (which contains a chip and hologram) to the camera so the agent could verify the date himself. Instead of showing professionalism or giving me a few seconds to compose myself, the agent became visibly frustrated and abruptly terminated the call. Moments later, my status was marked as "Failed."

The Contradiction: Support later claimed that NID cards are not allowed for video verification. This is a huge hypocrisy: If my NID was invalid, why did the Compliance Agent initiate the video interview after inspecting the card on camera? Starting the interview proves the document was initially accepted. Penalizing a genuine client for a momentary language barrier or poor internet resolution is discriminatory and unprofessional.

Before I proceed with any expensive/complex step, I demand a logical explanation regarding the huge contradiction in your support process.

1. The "Hypocrisy" of the Situation: You stated in the chat that "It is not allowed to use the ID for video verification". MY LOGICAL QUESTION: If Bangladeshi NID cards are strictly prohibited for video calls, why did your Compliance Agent initiate the video interview with me after inspecting my NID on camera?

Logic: If the document was invalid, the call should have been rejected instantly. The fact that the interview started proves that NID IS ACCEPTABLE for video verification.

The Real Reason for Failure: The verification failed only because of my poor internet connection and my nervousness while speaking English (I struggled to pronounce my Date of Birth). It was a behavioral failure, NOT a document validity issue.

2. Why am I being treated differently? Does Dukascopy successfully verify other Bangladeshi clients using NID via video call?

If YES: Why is my specific case being forced to postal mail when my NID is valid and smart-chipped?

If NO: Why did you waste my time starting a video call in the first place?

3. Clarification on Passport Option: You mentioned waiting for a passport. If I obtain a Passport:

Do you GUARANTEE that my account will be opened 100% via online Video Verification?

Or will you again make excuses and ask for postal mail? I need a written commitment before I invest time in this.

MY FINAL DEMAND: Since you accept NID via Post, it means the document itself is valid. The only issue was the video interview quality. I challenge you to give me ONE FINAL video call opportunity. I will ensure a high-speed connection and a translator if needed. Do not force me to use the postal method for a simple misunderstanding.

The Barrier to Entry: Now, I am being forced to send notarized documents via international post. In Bangladesh, obtaining a passport takes 6–8 months due to government backlogs, and international postal services from remote areas are unreliable and risky for sensitive data.

My Final Demand: My document is a legitimate, government-issued biometric Smart Card. I challenge Dukascopy to provide one final video call opportunity. I am ready with high-definition lighting, a stable connection, and a translator if necessary. Do not hide behind "postal requirements" for a mistake made by your own agent.

Escalation Warning: Please be advised that if this issue is not resolved fairly and my last request for a final video call is denied, I will be to escalate this matter and file a formal complaint with the Swiss Banking Ombudsman and FINMA. I will report these procedural inconsistencies got ready almost all documentation with inconsistencies.

Application Details for Support:

Phone Number: +8801732160903

ID Document: Government Issued National ID (Bangladesh)

Issue: Premature termination of video call / Language discrimination.

I sincerely hope a senior officer reviews this case fairly. I am a genuine applicant with real documents, just seeking a fair chance to open an account.

great website and good to go for binary trading. i love dukascopy for their best efforts