Have always loved any painting from Dreamers Design. No issues with any orders. And if need any assistance they are always available. Customer service is always prompt and helpful. I fully recommend... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had made an order on Nov 27, 2025 and somehow it was lost in transit. I reached out to DD and they offered to reorder and ship it at no cost. I received the paintings yesterday (2/4) in perfect cond... See more
I used to deal with another company who sold diamond paintings but I got out of it. They had too many cartoon-like paintings. I want to work on something that is beautiful and Dreamer Designs never... See more
I had accidentally purchased 2 of the same item. When I finally realized it almost 2 months later, Dreamer Designs went above and beyond!I simply had to send the duplicate back and had my choice of an... See more
Company details
- #2 of 2 best companies in Craft Store
- #9 of 12 best companies in Hobby Store
Contact info
Canada
- dreamerdesigns.com
4.3
Excellent
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Offers the best selection of canvases
Offers the best selection of canvases. Customer service is excellent. Quality is top notch. I only purchase from Dreamers Design and one other company for my diamond paintings, no one else compares.
June 3, 2026
Very vibrant canvases with colorful…
Very vibrant canvases with colorful drills make the diamond painting experience a lot of fun! I look forward to diamond painting everyday! Whenever I’ve needed customer service, they were always very helpful!
June 3, 2026
Great product,very happy.
June 3, 2026
Won’t ever buy from them again
Won’t ever buy from them again. They use a sketchy delivery service that if you look into them they just like steal packages. 0/10 DO NOT RECOMMEND. They also claim to have a different policy than the one that is on their shop website. So glad I found Diamond art club to give my money to.
June 3, 2026
My diamond art painting came all wet…
My diamond art painting came all wet with some type of chemical. The shipping box and the diamond painting box were destroyed, the canvas was all wet
June 3, 2026
I would give a 5 but...
I think Dreamer Designs has the best pictures, although lately not so good. However, the drills are not the best, and I would love to see the plastic film perforated.
June 3, 2026
I loved the design
I loved the design, and it didn't take too long to receive my order. The last Dreamer Design product I bought had so many bad black drills; although I did have enough to complete the project.
June 3, 2026
The simplicity of ordering
The simplicity of ordering. And how quickly I got my time in art
May 4, 2026
Easy to order and you have nice designs
May 4, 2026
Dreamer Designs is awesome
Dreamer Designs is awesome! They listen, they care, they take action! They give the customers what they want!
May 4, 2026
Great quality
Quick delivery and the drills are beautiful. I just started but I have not had the trash drills from 310s that others have mentioned. The grid is perfect everything fits perfectly with just amount of space.
May 4, 2026
This company is absolutely wonderful
This company is absolutely wonderful. There kits are top of the line and their drills have been improved upon. I would recommend them to anyone. Their customer service is amazing as well very helpful with any problems you may have.
May 4, 2026
I enjoy dreamer designs...customer…
I enjoy dreamer designs...customer service and fast delivery
May 4, 2026
I say to hell Dreamer Designs
I say to hell Dreamer Designs. They just lost a Loyal customer. I paid $250.00 CAD for a custom painting but couldn't complete the painting because the drills in all 20 something colored drills were so damn bad. I don't recommend. 2 thumbs down.
March 19, 2026
Unprompted review
Reply from Dreamer Designs
We’re truly sorry to hear this was your experience. A custom kit is an incredibly personal project, and we understand how disappointing it must have been to encounter issues with the drills after investing both your time and creativity into it.
This is not the experience we want for any member of our community, especially a loyal customer. Our support team will be reaching out to you directly, and we would greatly appreciate it if you could check your inbox and reply so we can review everything more closely and work toward a resolution with you.
Your feedback matters to us, and we genuinely appreciate you bringing this to our attention.
Super speedy response !
I was satisfied with the quick response. I have not received my drills yet, so my review is in the neutral zone at this time.
April 3, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.