DKV Mobility Reviews 

I am having bad experience the account team in no solution at all try to sort payment not happy account team in Germany no contact at all

Extremely unprofessional and unacceptable service!

They terminated our contract and blocked our toll TAG unit without any prior notice, all over an unpaid invoice of around 5 Euros — an invoice that they never even sent us.

When we checked all the invoices sent by their employee, the invoice in question with that specific date simply wasn't there. She failed to send it, and now our business is paying for her mistake. Because of their error, our truck is currently stranded and unable to continue its journey, causing us direct operational problems and potential financial loss.

On top of that, the staff is rude, dismissive, and completely unwilling to cooperate or resolve an issue they caused. Absolutely terrible experience. Avoid them if you can!

Excellent customer support team. Since the very beginning - onboarding process, later on support with questions and flexibility.
Also DKV has very wide network of fuel stations. You can get lot's of information from app or the online dashboard.

This company was utterly incompetent in dealing with my application for a toll box. After 2 months of lethargic nonsense I gave up. I got an alternative in 20 minutes from another company. I demanded my deposit back from DKV and they have given me an impossible reply (IE, they won't refund me). I have threatened legal action and they ignore me. Neither an efficient nor an honest company.

I never got the invoice, nor did I receive a payment reminder. The company just passed the matter to debt collection and canceled my contract without even letting me know. Customer service is beyond terrible.

This company is all over the place ! Applied a few months ago for fuel card… no answer then after weeks they send me a email back, by this time I already 2 fuel cards with a different supplier, just to give you a idea how slow they are. I done what they asked me to do… weeks went pass… received a email from the person dealing with my account saying I’m really I been out of work because of personal issues… seriously? I don’t need any life’s stories man just a fuel card. I just gave up. Really bad company and customer services.

We are very satisfied with DKV Mobility. Their team is highly flexible, responsive, and always available when we need assistance. They help us save a great deal of time with administration and accounting tasks, allowing us to focus on our core business. The service is professional, reliable, and customer-oriented. We truly appreciate the excellent support and cooperation.

Good is the info what I received about activate and deactivating the cards

If I know this info before theft maybe wont happen at all

"Always ready to help, and the staff very friendly."

I had a very good experience with DKV Mobility.

Quick, reliable service with friendly helpful staff

Worst project team , for new implementation. Complete lying when providing the offer. After ordering, they send the material immediately and bill them. For installation appointment, no one is responsibel and no followups. Technical understanding and commen senso 0. Better search for another firm

I am deeply disappointed with DKV Mobility’s practices. After a failed automatic payment, I immediately received an invoice demanding payment within just 2 days. This is absolutely unreasonable and outrageous! In the Netherlands, the standard payment term is 30 days, but DKV seems to completely ignore this.

If you’re considering doing business with them, make sure to read the terms and conditions very carefully, or you might find yourself under pressure with ridiculously short payment deadlines. These kinds of practices are unacceptable and show a complete lack of understanding for business customers.

I strongly advise against using this company. There are plenty of alternatives that treat their customers with respect!

0 company much better name for them
used to be good but since they open uk branch
totally useless services and staff
better look for another choice

I wish i can give a -1 rating. I suddenly got a Kundigung for no reason-- Just threw my running business and process into chaos
I challenged the Kundigung and still the Berater cannot provide any reason why.

Horrible customer care. You will loose all your customers

Never ever ever work with them. They have hidden charging costs which unless you have professional accountant you won't be able to detect. Unreliable customer. Their cards get refused by partner tank station owners to whom they don't pay in time. On a countray if you miss few euros payments they gonna block your account regardless the size of your business. BEST THING YOU CAN DO IS TO STAY AWAY FROM THEM.

My cards weren’t accepted in any location. I only tried them in large motorway services.
They were “non-supported”.
Completely useless to me, as , that’s where I need to use them.

Everything started ok, onboarding proces a bit much with a lot of papers.
We also received a call from one of the customerservice said everything was fine and didn't have to pay anything and everything will work through automatic payment.

But than the annoying part.

1. Worthless application
2. Every month over 6 emails + letters - very bad administration

3. After 5 months we get an email that our account is blocked and inactive due to not have payed a payment.
4. We instantly send an email did the 5.49 euro payment instantly with proof so they can reactivate. The person I spoke on the phone which name I will not tell was just saying it was our fault and we at DKV can't confirm that phonecall of the person who contacted you. Your account and card are cancelled and if you want you can make a new account.

So really bad experience, not worth it to save some extra money on petrol.

There are better services

another 3 weeks went into land and again, nothing happened. still waiting for the refund of my deposit.

today, I initiated legal action against this horrible company.

The only thing which is working is recuring onboarding mails. Everything else - communication, details et cetera - worst. Sorry. No way!