Ordering was fast, efficient and delivery mimicked the same! Opened the box...quick start guide not as easy to understand as we thought. Then, no other help :( Had to watch youtube videos. For the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The drone delivered my package on time. The package arrived in perfect condition, and the tracking updates were helpful. The drone was slightly noisy, but the overall experience was smooth and conveni... See more
Company replied
Everything was great with the slight exception that I had. To sign for the package. I can see where this can be beneficial to some customers, and certainly to DJI, but it’s was a pain to stay at home... See more
Company replied
I've been using the DJI Mini 5 Pro, and it's honestly exceeded my expectations. The image quality is incredible for such a compact drone, the flight is smooth and stable even in light wind, and the b... See more
Company replied
Company details
Written by the company
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Contact info
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hong Kong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.1
Great
412 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Awesome
Quick, easy and on time. With the numerous problems with deliveries, this experience was refreshing.
July 13, 2026
My son loves the drone
My son loves the drone, and it's a perfect entry for him to learn at he'll be headed to school focusing on becoming a drone pilot.
July 12, 2026
My Heroes
I appreciate your stock of scarce DJI products, Djiusa is a life saver for my photography business!
July 9, 2026
Great good.
July 11, 2026
No more warranties in the U.S.A.
Bought a new drone. Found out I cannot buy their care refresh plan to protect the drone because they decided to temporarily suspend the ability to purchase it in the U.S. Had I known this before hand I would have purchased from a different company and not risked it here.
July 11, 2026
Reply from Djiusa
We understand the frustration. DJI Care is not available for purchase in the US market due to regulatory limitations — this applies across all sellers, not just us. To ensure our customers still have coverage, we offer a third-party insurance option at checkout that works alongside DJI's official warranty. If you'd like to learn more about your coverage options, please reach us at service@djiusa.com or call +1 833 962 9226 (weekdays 10AM–7PM PT).
— DJI USA Team
Very disappointing customer service
Very disappointing customer service. It takes far too long to get a response to emails, making it frustrating to resolve even simple issues. Timely communication is an important part of customer support, and unfortunately, that has not been my experience. I expected much better.
July 8, 2026
Reply from Djiusa
We hear you — slow email responses aren't the standard we hold ourselves to. We're actively expanding our support team to improve response times. For faster assistance, please call +1 833 962 9226 (weekdays 10AM–7PM PT) or reach us via WhatsApp during extended hours.
— DJI USA Team
Five Stars for DJI
Five Stars for DJI, a very good service and an excellent product, very happy customer with their products in general.
July 11, 2026
Reply from Djiusa
Loyalty like yours is what keeps us flying. Thank you!
— DJI USA Team
Amazing product!
July 8, 2026
Great products and amazing sale prices…
Great products and amazing sale prices on above par products
July 6, 2026
Terrible
Never received item. Terrible/no communication. Filed a dispute with Paypal and my credit card. Purchased the item on Amazon. Showed up, no issues. Do not recommend DJIusa. Buy somewhere else.
July 7, 2026
Reply from Djiusa
We're sorry to hear this — no delivery and no communication is not acceptable, and we understand why you went elsewhere. We're actively working to improve our response times and order tracking to prevent this from happening to other customers. If you'd like to discuss your case, reach us at service@djiusa.com or call +1 833 962 9226 (weekdays 10AM–7PM PT).
— DJI USA Team
Great value for a introductory drone package
The Mini 3 "Fly More Kit" could have been shipped sooner, was a total of 8 days to receive the drone. Drone is great, all items arrived in perfect condition. Easy to get set up and started flying same day. Video quality is excellent at 4K 30 fps. For a beginner drone pilot and photographer/videographer it is a GREAT starter drone and an excellent value.
July 7, 2026
Reply from Djiusa
8 days is longer than our 3-4 business day target, and we're working on it. Glad the drone itself delivered — welcome to the skies!
— DJI USA Team
I had a very disappointing experience.
I had a very disappointing experience.
I placed an order and the package was never delivered. Despite multiple contacts with customer support and several conflicting updates, the shipment was ultimately returned to the sender without ever reaching the delivery address.
Throughout the process, I received inconsistent information. At one point I was told the address had been corrected and the package was scheduled for delivery, but later the tracking reverted to "return to shipper." This caused unnecessary confusion and wasted a significant amount of time trying to resolve the issue.
In the end, I never received the product I paid for and had to request a refund. I expected much better coordination between the seller and the shipping carrier, especially for an expensive purchase.
I hope the company improves its communication and order management to prevent other customers from going through the same experience.
July 10, 2026
Reply from Djiusa
We're sorry this happened — a package that never arrives, combined with conflicting updates, is not the experience we want for any customer. We understand the frustration of wasted time and a refund being the only outcome. We're actively working with our shipping partners to improve tracking accuracy and communication, especially for high-value orders. If your case is still unresolved, please reach us at service@djiusa.com or call +1 833 962 9226 (weekdays 10AM–7PM PT).
— DJI USA Team
Reply from Djiusa
Quick as a New York minute. Enjoy the unboxing, Dante!
— DJI USA Team
Support was excellent assuring that my…
Support was excellent assuring that my order was correct and being shipped out on time. They even followed thru with a phone call the day it was to arrive as a friendly reminder. I'm only buying direct from DJI Store for peace of mind.
July 10, 2026
Reply from Djiusa
A phone call on delivery day — that's the kind of touch we believe in. Thanks for going direct!
— DJI USA Team
Terrible Purchasing Experience
I purchased the DJI Avata 2 and RC-3 with you specifically because you guaranteed (I paid extra).
Then the shipment was several days late.
Then the order was wrong- you sent the wrong drone (DJI Neo 2) and no remote.
The only option for me to rectify the situation is to call DJIUSA- but they only refer me to email the warehouse.
The return emails are slow to come and it took several days for them to verify that they did indeed sent me the wrong product.
They sent me a shipping label to send the product back BEFORE they would try to find a workable fix for me, the paying customer.
I am still waiting for notification that I will be refunded.
This has been a terrible purchasing experience. As I mentioned in my call to DJI USA and the warehouse- I needed this product for a job.
You have wasted my time and my money and to date I am still waiting for my case to be resolved.
July 10, 2026
Reply from Djiusa
We sincerely apologize for this experience — late delivery, a wrong product, and slow communication on top of it is not the standard we hold ourselves to. We understand the urgency when equipment is needed for a job, and we regret the disruption this caused. Please reach us directly at service@djiusa.com or call +1 833 962 9226 (weekdays 10AM–7PM PT) and we'll prioritize your case to get this resolved as quickly as possible.
— DJI USA Team
Reply from Djiusa
We hear you on both fronts. We're continuously working to expand our product selection and improve shipping speed — our standard target is 3-4 business days. If you have any questions, reach us at service@djiusa.com or call +1 833 962 9226 (weekdays 10AM–7PM PT).
— DJI USA Team
Great product easy to fly
July 6, 2026
Reply from Djiusa
Short and sweet — just like a perfect flight. Thanks!
— DJI USA Team
Tricked me
Tricked me. Thought it was DJI. Then failed to deliver crucial information leaving me with no coverage on a drone. Won’t buy from them again.
July 9, 2026
Reply from Djiusa
We understand your frustration, and we appreciate the chance to clarify. DJI Care is not available for purchase in the US market — even directly through DJI — due to regulatory limitations. That's precisely why we offer a third-party insurance option on our site: to ensure our customers still have coverage for their products. This insurance works alongside DJI's official warranty and does not replace it. We apologize if this wasn't clearly communicated during your purchase. If you'd like to discuss your coverage options, reach us at service@djiusa.com or call +1 833 962 9226 (weekdays 10AM–7PM PT).
— DJI USA Team
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