Dimplecolor Reviews 

Everything was quick and easy and the products are awesome :)
And the email responses were super fast

I’m a regular customer and due to dimple color being an international delivery for me; I experienced inconvenience with deliveries. Both times; I received excellent customer service from dimple color. My delivery was instantly tracked and taken care of. Honestly, even some of established and big chains don’t provide this level of care and excellent customer service. Not to mention, totally in love with the lenses hence why I keep returning. Just very happy with my experience so far!

Love the variety of colors! They are very comfortable and allow you to have the different eye color without looking alien like or too over the top. They are beautiful, I have reordered at least 3x and have tried at least 6-8 colors!!

Dimple Color offers a great product with super comfortable contacts in gorgeous colors even in higher powers in some colors. Their customer service is top notch and shipping is super fast! I am a happy repeat customer. Just waiting for more offerings at higher powers in blue and green hues. :)

Very helpful customer service. Answered my question promptly thank you!

Their customer service was amazing! I had an issue with a couple pairs of 3 month reusable contacts tearing really fast compared to other colors I own. I really wasn’t expecting much from my complaint but they ended up offering to replace them. Definitely above and beyond customer service.

Absolutely outstanding customer service! 💜

The team was incredibly kind, responsive, and generous in resolving my issue. They kept me informed throughout the process and made everything easy and stress-free.

I also received a very pleasant surprise along the way, which made the experience even more special.

Dimple Color exceeded my expectations. I felt listened to, valued, and genuinely cared for throughout the entire process.

Thank you for turning a disappointing situation into such a positive experience. You've definitely earned a loyal customer. ✨

Legit business! The product is great and customer service is really fantastic. I’ll definitely be buying more!

The contacts are beautiful and natural looking. I get compliments on my eyes quite a lot. When I had a minor issue, their customer service was top notch and makes me want to continue to order from Dimple in the future. I highly recommend!

No issues with order or receiving my products.

2 stars only because the lenses look pretty. Shipping took SO LONG. I was waiting a good 3 weeks to receive my package in the uk.

I’m not really happy with the quality of the lenses and I am super particular about the comfort.

I got the 3 month ones and they are absolute DUST MAGNETS. I always wash my hands beforehand so my hands are clean when handling the lenses but during the day either when I’m at work or out somewhere, there have been countless occasions where I’ve got dust stuck to the contact lens and it’s just so uncomfortable because it will stick to the lens and not come off unless you take it out and rinse it with lens fluid. They seem to be drier than the other brands I’ve used which are acuvue and solotica.

Even solotica’s YEARLY lenses are not as dry as these 3 month dimplecolor ones.

Feels very gimmicky honestly and probably will not be repurchasing.

very good customer service! thank u so much :))

Beauty colors to choose from and they are comfy

TERRIBLE
Very frustrating experience.I placed my order on March 26 while the lenses were on sale. After ordering, I used the edit option on their website within the given time window just to change the color. There was no clear warning that this would add an extra charge.Later I noticed that a small amount was added, but their website clearly says: “Your edits will be reversed You'll only be shipped the items you originally purchased at checkout.” So I assumed everything would just go through normally without me needing to do anything.Instead, my order got stuck and nothing happened.I had to contact customer service multiple times, and in some cases I had to message them twice just to get a response. The replies were slow and didn’t really solve the issue. They told me there was a pending payment, which didn’t make sense based on what their own website says.At that point I even tried to just pay the extra amount myself to move things forward, but the payment option didn’t work at all.After 25 days of waiting, emails, and confusion, they didn’t fix anything  they just refunded the order.The worst part is that I originally bought the lenses on sale, and now they are no longer discounted, so I can’t even reorder them for the same price. The only thing they offered was a 10% discount, which doesn’t make up for the time and frustration at all.Overall, very poor communication, a confusing system that doesn’t work as described, and a complete waste of time. I would not recommend ordering from this website.

I hadn’t heard from them in 2 weeks after making an order, which i made during their bday sale. However once i reached out they told me the parcel had been lost and asked me if i wanted a refund or replacement. I chose replacement and they sent me a new parcel within 3 days.
I know some people say they don’t answer them etc. but i never had any bad experience with their customer service - they are a small team so it makes sense it takes some time for them to get back.

I’m really disappointed with my experience with Dimple Color. Their response time has been incredibly slow. I’ve been waiting over a week just to get a proper resolution to my issue.

At this point, the lack of communication is frustrating enough that I’m considering contacting my credit card company instead. Customer service shouldn’t feel this difficult.

Wouldn’t recommend unless you’re prepared to wait if there’s an issue.

Great products and great customer service! Well done!

Placed an order during their birthday sale and ordered a few discovery sets to try.

After checkout, rather than displaying the order as say one single item for a discovery set, they will list out each coloured pair you will receive within that set with the option to edit.

Seeing this, naturally I opted to play around with the options. I swapped out one colour for another but the website then advised I had an outstanding payment. I swapped the colours back around but there were no changes to the pricing despite the order being exactly what I paid for initially. It still showed that I had an outstanding amount owing.

Their website also states "Your order will be reversed. A portion of your order wasn't paid for, and these edits will be reversed from your order. You'll only be shipped the items you originally ordered at checkout".

I emailed the team 2 days post order just to make sure that I was going to receive my original order. No response.

4 days later I emailed again and briefly explained my situation and confirmed if they were going to ship out my original order. I get a response the next day asking if I added something to my order and that I had an outstanding payment due.

I'm not sure what the purpose of the response was because they clearly did not actually try to understand what the issue was, nor did they look at the order itself.

I immediately responded clarifying what happened and that all items currently are matching exactly as the original order but their website and price didn't update accordingly. No response. I emailed again the following day and have not received a response. Meanwhile they continue to post on social media accounts.

Fix your website so that this issue won't occur in future. Don't just take people's money and then not send out anything the customer has paid for, and then proceed to provide a half-effort response and then ghost.

It has been 1.5 weeks since my order was placed with nil updates or rectification.

WORST AND MOST CONDESCENDING CUSTOMER SERVICE EVER! DO NOT RECOMMEND!!!!

Hello

I have email you guys and still waiting for my order. When get i response? And when you guys send it? Order: QAEJM46XH