Deryan Reviews 

12,680
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,101 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the products are of good quality, remarkably sturdy, and very functional for everyday family needs. Consumers also appreciate that many items are extremely easy to assemble and provide a wonderfully smooth experience during daily use. Some reviewers were not happy with significant delivery delays and a thoroughly frustrating lack of communication from the company. People also noted that customer service was completely unresponsive when they sought assistance or urgent tracking updates. Additionally, a few buyers experienced troublesome issues with missing parts or visibly damaged items upon arrival.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction regarding the quality... See more

Delivery service

Users describe ambiguous interactions with delivery service, marked by significant disagreement among... See more

Order

People report ambiguous experiences with order processing and delivery times. While some consumers noted that... See more

Quality

Reviewers highlight positive aspects of quality, noting that items like car chairs, dog carts, and strollers... See more

Customer service

Clients share negative opinions on customer service, highlighting widespread frustration with unhelpful... See more

Reviews shaping this summary

Rated 3 out of 5 stars

During the assembly of the product, I encountered several issues with the screws. At least six screws became stripped when using the screwdriver provided with the product. The screwdriver sup... See more

Rated 3 out of 5 stars

I like it I have 16 months old kid, I used Car Seat for road trip. Kid sitting, sleeping fine, confinable. One-thing, I see when I put in car back middle seat the seat is little loose (Maybe I need... See more

Rated 3 out of 5 stars

I received the wrong color. I immediately contacted customer service and got a quick AI reply that my request would be picked up by an employee. However, after 2 weeks I still haven't heard anyth... See more

Company replied

Rated 3 out of 5 stars

First; it took 4 weeks to get my delivery. I have send 5 emails, which 3 been responded. When I stopped the payment, it suddenly could be delivered. The tower is very cheap. Wood is pressed under hig... See more


Company details

  1. Baby Store

About Deryan

Written by the company

Vindingrijke baby- en kinderproducten ontwikkelen om het dagelijkse leven voor ieder gezin een stuk makkelijker te maken, dat is al meer dan 20 jaar de missie van de DERYAN familie!

Deryan

Wij geloven in het optimaal benutten van de bijzondere tijd met je gezin. Wij willen laten zien dat de wereld ontdekken samen met je kindje niet moeilijk, maar juist fantastisch én praktisch is. Ga het avontuur aan met behulp van onze handige, unieke, zelfontworpen producten en creëer momenten samen om nooit te vergeten!

Al onze producten zijn 100% Dutch Design, wereldwijd gepatenteerd en worden in 120 landen verkocht. Gebruiksgemak staat bij ons hoog in het vaandel. Zo gaat het uit- en opvouwen van de campingbedjes razendsnel en zijn de producten door hun lichte gewicht eenvoudig mee te nemen. Ideaal voor op reis, een logeerpartij of gewoon bij jou in de achtertuin.

Discover " target="_blank" data-saferedirecturl="https://www.google.com/url?https://www.deryan.com/nl/baby-luxe-cream.html" rel="nofollow noopener noreferrer">Ontdek alle campingbedjes >

Contact info

3.3

Average

TrustScore 3.5 out of 5

13K reviews

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3.3

All reviews

(12,680)

8,727 reviews in the last 12 months

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Rated 4 out of 5 stars

tent is great

tent is great! Very easy to set up! Instructions on how to fold are not very clear so did need the video on YouTube for that. Delivery wasn't great either, said to deliver in a day, took four days and kept saying it was delayed so ended up buying another tent and then it was suddenly delivered when it said it wouldn't be there that day. Looks great though and lots of room inside. Good price as well. Would definitely recommend.

September 2, 2026
Rated 5 out of 5 stars

Excellent product

Excellent product, service and delivery. We have used the travel cot many times already, it's a great design. Looking forward to using the highchair we have now purchased.

July 20, 2026
Rated 5 out of 5 stars

Pleased with purchase

I was very pleased with this product. Shipping was quite quick and it was easy to put together. I have taken the stroller on a run and it worked very well and was surprisingly light to push. It is very large, which is a challenge to store in a small flat, but overall pleased with the purchase so far

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Is it a scam or just zero professionality?

06/08 i made an order for a buggy. A week later i received a mail that the delivery would take a little bit longer. A week after that i received another e-mail with a suggestion to e-mail them back to help me. I did, but the mailadress was not available.
A few days later i received a 'personal' mailadres from 'Melvin' from Deryan to mail him back if i needed help. I did and didn't receive an answer. I've waited a week and send another mail with the question to response my previous one.
Now we're 4/09 and i didn't receive an update, a response or any information. I can't contact them in any way. I feel scammed and hope to get my money back.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THEM - Your order will not arrive and they will steal your money!!

DO NOT ORDER FROM THEM. Horrible customer service!!!! Package never arrived (it’s been two months now!!!), I have not been reimbursed, no response even after trying to understand what happened multiple times, I only got automatic AI bullshit replies. Your business is a scam. How is it ok to treat your customer like this and steal their money??

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID. They never reply and I bought a pram a couple months ago the brake jammed shut and they replied to the first email and none since. I feel like this is scam company don’t even take the chance. Buy elsewhere

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service
Still missing spare parts to my order to be able to assemble the product. It has now been almost 3 months. I have tried reaching out to you guys +10 times, but your service is absolute ridiculous. No reply in two weeks no.. If I hadn't got the product in first place, I would call this shop a SCAM!!!

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with my Deryan bed

I am very happy with my Deryan bed. It is beautiful, practical and very comfortable. The quality is excellent and it looks exactly like the pictures. It is easy to use and I am very satisfied with my purchase. I would definitely recommend it! ❤️
Sweden

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. They don’t pick up phones and all replies are by AI. It has worsened tremendously since my last orders.

Have been trying to get a replacement spare part now for more than 9 months, with generic replies - to which I already replied more than once - but the part is never actually sent!

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Super happy with this purchase

Super happy with this purchase!Bought a boy's bike and the delivery was super fast. The bike itself is excellent—very stable and great quality. It looks amazing with a beautiful color, and the tires are really good. Highly recommend it!

August 17, 2026
Unprompted review

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