During the assembly of the product, I encountered several issues with the screws. At least six screws became stripped when using the screwdriver provided with the product. The screwdriver sup... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Deryan
Written by the company
Wij geloven in het optimaal benutten van de bijzondere tijd met je gezin. Wij willen laten zien dat de wereld ontdekken samen met je kindje niet moeilijk, maar juist fantastisch én praktisch is. Ga het avontuur aan met behulp van onze handige, unieke, zelfontworpen producten en creëer momenten samen om nooit te vergeten!
Al onze producten zijn 100% Dutch Design, wereldwijd gepatenteerd en worden in 120 landen verkocht. Gebruiksgemak staat bij ons hoog in het vaandel. Zo gaat het uit- en opvouwen van de campingbedjes razendsnel en zijn de producten door hun lichte gewicht eenvoudig mee te nemen. Ideaal voor op reis, een logeerpartij of gewoon bij jou in de achtertuin.
Discover " target="_blank" data-saferedirecturl="https://www.google.com/url?https://www.deryan.com/nl/baby-luxe-cream.html" rel="nofollow noopener noreferrer">Ontdek alle campingbedjes >
Contact info
Marithaime, 8, 6662WD, ELST GLD, Netherlands
- 0481351070
- team@deryan.com
- deryan.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It took over 3 weeks to deliver
tent is great
tent is great! Very easy to set up! Instructions on how to fold are not very clear so did need the video on YouTube for that. Delivery wasn't great either, said to deliver in a day, took four days and kept saying it was delayed so ended up buying another tent and then it was suddenly delivered when it said it wouldn't be there that day. Looks great though and lots of room inside. Good price as well. Would definitely recommend.
Still nothing received… takes mutch to…
Still nothing received… takes mutch to long now 😒
I ordered a scooter to give to my child…
I ordered a scooter to give to my child for his birthday. It's been 2 weeks and no message. I contacted them and they haven't even shipped it yet. This is terrible! I don't recommend ordering from this company.
My package never came.
Excellent product
Excellent product, service and delivery. We have used the travel cot many times already, it's a great design. Looking forward to using the highchair we have now purchased.
Pleased with purchase
I was very pleased with this product. Shipping was quite quick and it was easy to put together. I have taken the stroller on a run and it worked very well and was surprisingly light to push. It is very large, which is a challenge to store in a small flat, but overall pleased with the purchase so far
Is it a scam or just zero professionality?
06/08 i made an order for a buggy. A week later i received a mail that the delivery would take a little bit longer. A week after that i received another e-mail with a suggestion to e-mail them back to help me. I did, but the mailadress was not available.
A few days later i received a 'personal' mailadres from 'Melvin' from Deryan to mail him back if i needed help. I did and didn't receive an answer. I've waited a week and send another mail with the question to response my previous one.
Now we're 4/09 and i didn't receive an update, a response or any information. I can't contact them in any way. I feel scammed and hope to get my money back.
DO NOT ORDER FROM THEM - Your order will not arrive and they will steal your money!!
DO NOT ORDER FROM THEM. Horrible customer service!!!! Package never arrived (it’s been two months now!!!), I have not been reimbursed, no response even after trying to understand what happened multiple times, I only got automatic AI bullshit replies. Your business is a scam. How is it ok to treat your customer like this and steal their money??
AVOID AVOID AVOID
AVOID AVOID AVOID. They never reply and I bought a pram a couple months ago the brake jammed shut and they replied to the first email and none since. I feel like this is scam company don’t even take the chance. Buy elsewhere
Terrible customer service
Terrible customer service
Still missing spare parts to my order to be able to assemble the product. It has now been almost 3 months. I have tried reaching out to you guys +10 times, but your service is absolute ridiculous. No reply in two weeks no.. If I hadn't got the product in first place, I would call this shop a SCAM!!!
This is a scam
This is a scam. It has been a month and I still haven’t received my product.
I am very happy with my Deryan bed
I am very happy with my Deryan bed. It is beautiful, practical and very comfortable. The quality is excellent and it looks exactly like the pictures. It is easy to use and I am very satisfied with my purchase. I would definitely recommend it! ❤️
Sweden
Terrible customer service
Terrible customer service. They don’t pick up phones and all replies are by AI. It has worsened tremendously since my last orders.
Have been trying to get a replacement spare part now for more than 9 months, with generic replies - to which I already replied more than once - but the part is never actually sent!
Two months in and still I didn’t get my…
Two months in and still I didn’t get my order…customer service also non existent. I completely lost my money.
Super happy with this purchase
Super happy with this purchase!Bought a boy's bike and the delivery was super fast. The bike itself is excellent—very stable and great quality. It looks amazing with a beautiful color, and the tires are really good. Highly recommend it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.