Defy Medical Reviews 

3,957
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, attentive, and helpful, often providing personalized care that addresses individual needs. People frequently highlight the excellent customer service, noting that providers take their time to listen without rushing appointments and explain complex topics clearly. The overall service and user experience are described as exceptional, with many appreciating comfortable and professional interactions. However, some customers also noted issues with administrative processes, specifically experiencing delays in receiving prescriptions or having consultations checked out promptly. Reviewers mentioned waiting over a week for updates or needing to call multiple times to resolve prescription issues.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their knowledge, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently praising the helpfulness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting stellar interactions and responsive... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting amazing and very... See more

Product

Users describe ambiguous interactions with the product, with some finding it amazing and helpful for health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied

Rated 5 out of 5 stars

Doctor was knowledgeable helpful and had some good insight. It's been like 2 months since I started this process though so I hope the medicine gets prescribed soon. Trying to get rid of pain and until... See more

Rated 5 out of 5 stars

Melissa has amazing listening & diagnosing skills . She was able to negotiate my difficult health challenges and sput in a request for a nurse ZOOM meeting for this coming Monday to make sure I'm us... See more

Company replied

Rated 5 out of 5 stars

So happy I switched to Defy. They listen to you. They don’t gatekeep medications. They know that women naturally produce testosterone along with estrogen and progesterone, so they are happy to prescri... See more

Company replied


Company details

  1. Medical Clinic
  2. Doctor
  3. Mental Health Service
  4. Women's Health Clinic
  5. Pain Management Physician
  6. Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,957)

259 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience with Robin

I really felt comfortable talking with Robin. She was very knowledgeable about the products and which ones would most benefit me. She seemed to understand me and how I felt. She also didn't push anything on me She pretty much made suggestions and followed it with reasons why they were for me. Ultimately she let me decide if I wanted to pursue the options.

July 21, 2026
Rated 5 out of 5 stars

Top notch personalized care

Really glad I went with Defy Medical. The staff actually takes the time to have a real conversation with you not just a quick questionnaire and a script. They explain everything in plain terms, answer questions, and never once pushed anything on me. No upselling, no pressure. What I appreciate most is that they don't just refill your prescription when it's due and call it a day. They actually monitor how things are going and adjust based on where you're at. Been very happy with the whole experience so far.

July 21, 2026
Rated 3 out of 5 stars

Prescriptions not called in as promised

Beth is great but she was going to send some prescriptions to my pharmacy. Only one was sent and I have emailed twice about it. My appointment was July 7 and it is now almost 2 weeks later and the prescriptions are still not called in. Very frustrated.

July 9, 2026
Defy Medical logo

Reply from Defy Medical

Hi, we’re glad to hear you had a positive experience with Beth, but we’re sorry for the delay with your prescriptions. We take this very seriously and we shared this with the appropriate management team and will be reaching out to help get this resolved as quickly as possible.

Rated 5 out of 5 stars

Great but slow start

was great! lost connection but Megan called me on my phone to finish up. The process the uploading process seems to be taking a long time. I'm hoping it will be worth the wait.

July 17, 2026
Rated 5 out of 5 stars

Dr Calkin was incredible

Dr Calkin was incredible. He explained how each hormone imbalance would make me feel with real life (and funny) examples. He gave me an action plan that is flexible depending on how I feel. He aas so easy to bounce ideas off of and I really felt like he cared. Tysm!!

July 18, 2026
Rated 5 out of 5 stars

Amazing experience so far!

So far my experience has been amazing! The provider was very thorough and listened to everything i was concerned about. It was very easy to talk to her as well she was very personable!

July 17, 2026
Rated 5 out of 5 stars

Doctor was knowledgeable helpful and…

Doctor was knowledgeable helpful and had some good insight. It's been like 2 months since I started this process though so I hope the medicine gets prescribed soon. Trying to get rid of pain and until I get things going I just have to put up with it. Other than that you guys have been great:-)

July 17, 2026
Rated 3 out of 5 stars

Never received my RX-bad communication

I had my appointment on Tuesday July 14th and I have not received a call back to go over how to obtain my prescription. I have called 3 times today and was told they were too busy to talk to me right now and that someone would call me back, I still have not received a call back and it is the end of the day on Friday July 17th. I have called 3 times today and I had to leave a voicemail. I was hoping to get this prescription in a timely manner. I am very concerned that it will be this much of a hassle every time I need to get my prescription refilled-assuming I even get the first dosage of it. What is the protocol for a full refund on everything that I have already paid so far so I can get help through another company? Please call me back ASAP! Thank You!

July 17, 2026
Defy Medical logo

Reply from Defy Medical

Hi Debra, we’re sorry for the frustration and communication delays. We’re glad our team was able to connect with you and take the necessary next steps. We’re continuing to follow up to help ensure there are no further delays.

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