Everything was perfect. I ordered a extra largo Passepartout and some smaller pieces. The delivery was very expensive due to the size, but everything arrived in perfect condition and exactly as descri... See more
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products were exactly as described/pictured. Having the measurement for the depth of the frame interior was very helpful in making a decision. I also found customer service helpful and prompt in answe... See more
Company replied
One of the passe-partouts was damaged because the little frames on the box were left lose and during transport they it the smallest of the passe-partouts and damaged it. Either the frames should hav... See more
Company replied
Very easy to buy with. Helpful support even offering to not have to return the product because they had an issue on their end. Definitely use again.
Company replied
4.2
Great
3K reviews
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Reply from BGASTORE.CH Deutsch
Hi Viktoria,
Thank you so much for your kind feedback!
We are happy to hear that you are satisfied with the quality of your order. We truly appreciate you taking the time to share your experience with us.
We wish you a wonderful day!
Disappointing products
I've shopped with BGAStore several times and was happy with the products. This time, I received products that were of very poor quality (think Temu) despite the price. One of the posters keeps falling out of the frame as the frame is not tight at all!
May 27, 2026
Reply from BGASTORE.CH Deutsch
Hello,
Thank you for your review.
We are very sorry to hear that you are disappointed with the quality of the products this time. This is unfortunate and not according to our desired quality standards.
We would like to take a closer look at the issue with the frame and poster. We will contact you by email so we can review the matter further and help you in the best possible way.
Have a nice day!
CH store, but shipped from SWEDEN
I hate it when i order something from a .ch store and the it is shipped from estland, sweden or whereever, and takes forever to arrive.
I have a wedding to attend in two days, and my gift is still somewhere on the way.
AT LEAST STATE ON YOUR WEBSITE WHERE XYZ IS SHIPPED FROM, OR THAT IT TAKES 14 DAYS TO ARRIVE!!!
June 12, 2026
Unprompted review
Reply from BGASTORE.CH Deutsch
Hello Amos,
Thank you for your feedback.
We are very sorry to hear about the delay and understand how frustrating this must be, especially when you were expecting the gift to arrive in time for a wedding.
We apologize for the inconvenience caused. We would like to take a closer look at your order and investigate what has happened. We will contact you directly via email as soon as possible with more information and an update on your shipment.
Thank you for bringing this to our attention.
Have a great day!
Very good item
April 25, 2026
Reply from BGASTORE.CH Deutsch
Hello,
Thank you very much for your 5-star review on Trustpilot.
We are delighted to hear that you are happy with the item. Your feedback means a lot to us and is greatly appreciated.
We hope to welcome you again in the future.
Great experience
Everything was perfect. I ordered a extra largo Passepartout and some smaller pieces. The delivery was very expensive due to the size, but everything arrived in perfect condition and exactly as described in about 10 days. I will order again
September 13, 2025
I recieved broken pen
I recieved broken pen, I want to make a claiment, I made pictures, Where can I send them and make a request to get a new one ?
September 10, 2025
Very good communication from BGA
Very good communication from BGA. The mirror is exactly what we expected and looks perfect in our apartment.
September 2, 2025
Very happy with this beautiful Champagne frame
Very happy with the frame I bought, it is really so beautiful and perfect for my oil painting. It was delivered super fast and with care, thank you very much!!
May 12, 2025
Reply from BGASTORE.CH Deutsch
Your kind words made our day – thank you for the amazing review!
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