The Groomed Gentleman Reviews 

178
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being extremely welcoming, professional, and genuinely attentive to individual needs throughout every session. People consistently mention that the therapeutic services are top-notch, successfully helping to melt away daily stress and physical tension. Some people also felt that the overall atmosphere played a huge part in making each visit exceptionally peaceful and enjoyable. Reviewers note that the facilities maintain a remarkably clean, relaxing, and discreet environment that encourages total peace of mind and comfort. Visitors appreciate the consistent quality offered during multiple appointments over extended periods of time.

What people talk about most

Service

Customers had positive experiences with service, noting that staff members are attentive, skilled at... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting attentive, professional,... See more

User experience

Users describe positive interactions with user experience, frequently highlighting relaxing massages and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

wow oh wow - what a fantastic massage by John, combined with a body scrub beforehand. the chef's kiss was the gentle fire, with created the perfect ambience on a chilly winter's eve. would definitely... See more

Company replied

Rated 5 out of 5 stars

I was very greeted Dan is a great guy that takes his job seriously. The set up was just perfect. The heat from the fireplace made it easy to relax. The facial was amazing as it did not leave marks... See more

Company replied

Rated 5 out of 5 stars

Dan willingly honored me the gift card despite my forgetting to include the Promo Code when making online purchase. Indeed a gentleman. Looking forward to my first grooming experience with him after m... See more

Company replied

Rated 5 out of 5 stars

I was very well greeted. The treatment was exactly what I needed and in fact surpassed my expectations. The place is spotless and clean I enjoyed the time I spent with Dan. I highly recommand his ser... See more

Company replied


Company details

  1. Waxing Hair Removal Service
  2. also in
  3. Day Spa
  4. Massage Spa

Written by the company

The Groomed Gentleman is a wellness space for men to relax and unwind from every day stress. Book your wellness session now and leave a new man. Services available for booking are Massage, Hair Removal and Body Treatments.


Contact info

4.8

Excellent

TrustScore 5 out of 5

178 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(178)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

Did not receive the advertised deep…

Did not receive the advertised deep tissue massage or scrub, it was more like just applying the lotion and leaving for periods of time, NO deep tissue massage was done! The masseur wasted 2 hrs worth of my massage time, took long multiple 10-15 minutes breaks. They asked for 25 mins of scrub time which just included apply the scrub lotion and no scrubbing! Really disappointed, Would not recommend. Absolute waste of time and money. I booked this for my dad he was not happy.

October 6, 2026
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Reply from The Groomed Gentleman

Hello Afifa, I appreciate you sharing your review about your father's session, and I am sorry you feel that way.

I'd like to remind you that your father's appointment was booked for a certain time, and your father showed up 57 minutes late. However, we worked 30 minutes past his original session end time to accommodate him being late.

I apologize if the scrub did not meet his standards. Our scrub is a mechanical scrub so it does not require the scrub motion as the apricot shells do the exfoliating for you.
We allow 30 minutes for the scrub to be done. This time includes the time to do the scrub, wipe off the scrub then time for the client to shower. All this is stated on the website but given your last minute booking for that day, it’s possible you may have overlooked it. Also. The 15 -20 minutes your practitioner left was time for your father to shower to prepare for the massage.

As for the massage, we always ask throughout the massage if the pressure is okay, especially if someone is requesting deep tissue.

Again, I apologize that your father did not enjoy his experience.

Rated 5 out of 5 stars

Great experience

I really enjoyed the experience that I had with John. So much so, I bought the package. Look forward to my next massage.

August 16, 2026
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Reply from The Groomed Gentleman

I'm happy to hear you have continued to expand on your wellness by continuing regular sessions. It is important. See you next time.

Rated 5 out of 5 stars

One of the Best Massages I’ve Ever Had

First time at Groomed Gentleman, and it was a great experience. My 90-minute massage with John was one of the best massages I’ve ever had.

Highly recommend! It definitely won’t be my last visit.

July 25, 2026
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Reply from The Groomed Gentleman

Thank you for your review, Hussain. I am happy to hear you will be coming back for more sessions.

Rated 5 out of 5 stars

Good wellness time

Really nice service and very welcoming

July 15, 2026
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Reply from The Groomed Gentleman

Thank you Raph. I appreciate your review.

Rated 5 out of 5 stars

very comfortable atmosphere

very comfortable atmosphere, kind and capable staff.

June 11, 2026
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Reply from The Groomed Gentleman

Thank you for your review, Hugh. I am glad you were comfortable during your session.

Rated 5 out of 5 stars

Consistently reliable and professional…

Consistently reliable and professional respectful services in a welcoming and clean environment. Highly recommended!

July 9, 2026
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Reply from The Groomed Gentleman

Thank you so much for your review, Tom. We appreciate your dedicated to our establishment. See you next time.

Rated 5 out of 5 stars

I arrived with a body charged with…

I arrived with a body charged with 6,000kw of tension and left with just enough tension to keep me awake. Thanks Dan

July 8, 2026
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Reply from The Groomed Gentleman

Thank you for your review, Jean. I'm happy to hear your muscle pain has reduced. See you next time.

Rated 5 out of 5 stars

John went over and above

John went over and above. Great experience.
Looking forward to returning.

June 29, 2026
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Reply from The Groomed Gentleman

Thank you for your review, Dave. We are happy to hear you enjoyed your experience.

Rated 5 out of 5 stars

You are welcomed with a smile

You are welcomed with a smile. Daniel is genuine and kind. Every time is a good experience from the waxing and the energizing and relaxing massage. I recommend Groomed Gentleman. Try it and you will surely enjoy it and become a regular client.

June 16, 2026
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Reply from The Groomed Gentleman

Thank you for your review, Marc. I'm happy to hear you continue to enjoy your sessions, and we will continue to greet you with a smile.

Rated 5 out of 5 stars

John was welcoming

John was welcoming, friendly and made me feel comfortable for my first time there.
The atmosphere was so peaceful and the temperature was perfect, as well as having access to a shower was generous.
The scrub was enjoyable. The massage was relaxing and soothing as a Swedish massage is. I will definitely go back but for a deep tissue next time.

June 3, 2026
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Reply from The Groomed Gentleman

Thank you for your review, Martin. I am glad to hear you had a good experience in our space. We look forward to your next visit.

Rated 5 out of 5 stars

Excellent massage and very nice…

Excellent massage and very nice personable massage therapists, room ambience is quite nice with fireplace lighting and chill music

May 30, 2026
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Reply from The Groomed Gentleman

Thank you for your review, Stephen. I am happy to hear you enjoy the cozy fireplace setting.

Rated 5 out of 5 stars

Scrub & massage

After a week in the sun, a scrub and massage felt great. The perfect end to spring get away.

May 13, 2026
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Reply from The Groomed Gentleman

Thank you, Tim. I'm glad to hear you enjoyed your scrub experience made the end of your vacation that much more relaxing.

Rated 5 out of 5 stars

Clean

Clean, professional and very relaxing.

May 7, 2026
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Reply from The Groomed Gentleman

Thank you for your review, Greg. I'm glad you had a relaxing experience. See you next time.

Rated 5 out of 5 stars

A warm friendly welcome

A warm friendly welcome, immaculately clean, massage in front of a fireplace, respectful and well trained therapist. Will return for more of the same.

April 28, 2026
Unprompted review
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Reply from The Groomed Gentleman

Thank you for your review, Tom. Happy to hear that you enjoyed your experience next to the fireplace.

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