Daluma Reviews 

I ordered a juice cleanse and it came with less than was stated on the website. And then I learned that this juice program was deleted from their programs and I had no guide for my cleanse and had to do it freestyle.

The delivery took a little longer than expected, however the protein powder is exactly as described and I like it a lot!

For the second time we have experienced unacceptable delays with our order, here is the letter I wrote to Daluma, who recommended we simply cancel our order:
I am very disappointed, and this is the second time such an issue has occurred. I'm sure you have it on record, but a similar problem happened with my last order.

There used to be an option to choose your delivery date. Now, you can't choose, and at the time of ordering, it would be extremely useful to know if there will be a delay due to lack of stock. Detoxing requires careful preparation, and my wife and I plan specific windows for this process. It's shocking that this has happened twice in my last two orders.

We've missed our window of opportunity, making our preparation pointless. If you had informed us at the point of order that the product would be delayed, we could have found another reliable company. As a result, we cannot do our detox now, which is a huge disappointment. We live busy lives with three young children, and health is very important to us. Health and well-being should be a driving force behind your brand, yet we have experienced very poor care on two occasions, which impacts our well-being.

This is very, very disappointing. I wish we had tried another company. Knowing that Daluma can't keep track of stock and control best-before dates is worrying. As you wrote, "since the Kombucha is out of date and the new delivery has not arrived yet." Failing to notify us at the point of order and then stating the order will take over two weeks (ordered Nov 29 and to arrive the week beginning Dec 16) is unacceptable. We have lost confidence in your company. We request a refund for our order as soon as possible.

DALUMA’s vegan protein is my favourite - no bloating, no breakouts, and it’s easy on my stomach with clean ingredients. Perfect for a plant-based option and includes 9 essential amino acids!!! Top! :)

I can only confirm what the other reviews say about the handling of online orders.

I ordered the 3-day juice cleanse, then the issues started:

- It is not mentioned anywhere during the order process they ship via UPS. As by default I have a DHL Packstation address set up, daluma didn't bother to contact me, hence, I had to deal with UPS to get my parcel delivered (no fun).

- In the parcel, the face mask and two juices were missing. While I had been informed about the face mask via email, I had quite a back and forth with the customer service about the juices.

- Despite sending a photo, I had to argue which juices were missing. And I had to tell them multiple times I want my money back (easily doable via paypal) and no voucher.

- Lastly, I know daluma from their shop in Weinbergsweg, Berlin, since day one. The juices used to be better in taste and less watery.

I am awarding two stars as the customer was friendly in tone and I got a partial refund.

Daluma has changed the proportions of the hand wash and the shower gels are less dense. I tried Daluma beginning of 2023 twice (two separate samples / orders) and product was way more dense than today. Daluma's response is we didn't change the proportions which is a lie.
Not recommended anymore.

I have ordered from their sale beginning of November some supplements. They did not send my order bu saying probiotics are out of stock and stalled me 2.5 months not to send the order. I requested refund and no reply. So no delivery and no refund on customer side.

Can‘t live without!
These products are the best if you’re looking for a spa feeling at home…worth every cent!

Sadly i just got problems with the 5 days juice cleanse, stomach problems and try to contact Daluma about it and didn’t got any response or help. I’m pretty disappointed because of the price I paid and not getting any help or attention

Ordered from my hotel room in Berlin delivered to London in a couple of weeks!

I had an annoying problem with my order so I messaged Daluma and they understood my frustration, fixed the issue and even went above and beyond to make the customer happy.

The drinks were very nice and healthy, but the app sent me wrong juices to be drunk at wrong times, on the second day after the first drink I did not get a reminder to drink the second or the third. Additionally, it was not explicitly said what should be done in case of adverse events such as hypotension etc. during this fasting.

Very original product as it incorporates peeling during hand-washing. Besides the extra cleaning effect of the peeling action, it also helps clean the area underneath the nails. However, and this is the reason why I don't rate the product with 5 stars, due to the peeling ingredient, the viscosity of the product is rather high resulting to occasional challenges on the dispenser. Also, it is a bit pricey. On the plus side, the choice of the fragrance is excellent and reminds a SPA.

The app should be improved. The order of juices to drink it is different on the app and on the website. Besides, the app didn't send me the notifications to follow the plan. Furthermore on the app there is any information of how to prepare us before to start the plan. Like, one day before to start the plan "Last solid food and Burning Man Shot". I found this information on the website.

The juices are a perfect blend of flavors and nutrients and keep me full when fasting.

Very nice service by mail, unconventional solutions (goods were partly not available promptly), great products!

Best shampoo ever, honestly
I discover it at DSM PARFUM thanks to the lovely staff with very good advice like always
My hairs is shinny and in good healt than ever
The smell, the texture, everything is amazing

Thanks so much DALUMA

They offered the best customer service experience, were very quick in answering and able to help me with all my questions and demands.

Amazing products and super lovely customer service, i had few questions about my order and a little issue with the delivery and they assisted me perfectly :)

Bed customer support I ever had contact with.
Super helpful, fast and they directly looked for the beste solution for me as customer.