dayross.com Reviews 

Worst delivery company I’ve ever seen. Not professional and not reliable at all. Just close the damn thing if you’re unable to do business.

Can I put less than 1 star? This company is useless.
The receiver I'm shipping to uses them, so I booked a Pallet for pickup - called at 2pm and lady on the phone confirmed a driver was on the road and should be here between 3-4pm... 4:30pm I call back.. no driver was ever assigned and I sat around all day for nothing.
This sparked my memory from a year ago when I tried using them before and they did the same thing.... cancelled and will happily pay $300 more for FedEx.. Day&Ross can suck it!

I've recently received two shipments of hardwood flooring via Day & Ross. One of shipments went almost four thousand kilometers across Canada after being two hundred kilometers away from the intended final destination and because of the multiple destinations, before receiving the shipment, the package damage was significant. The retailer seeing this attempted to have some of the cases replaced but the second shipment of replacements was significantly damaged as well. I can not understand how this company can stay in business. They are extremely incompetent and careless.

Would not use again. I booked and paid for freight service using the Day and Ross website which was easy and straightforward but that is where the good timed ended. Despite being charged they said my shipment was on hold for payment for two day and it took many phone calls to sort out. Then, my shipment arrive on time according to the tracking but it was not delivered as scheduled and I was told it would be delivered 3 days later. Called customer service and they could not even see that it had arrived in the destination city the night before. I also had to call back 4 times and counting to get a receipt for the $850 I paid. The phone staff are kind, but they have no ability to deliver on what they tell you when you call.

Day Ross sucks. It's that simple. First, they schedule a Thurs pick up when they send label by email for a return to Walmart.ca. No checking if it works for me, and it did not. So i call in to have it rescheduled to the following Tuesday. Then local depot calls and says, sorry, they only do deliveries or pick ups in my area on Fridays. So further delay.

Finally gets picked up. Takes to long to get to Ontario, but whatever, gets to their Woodstock terminal. Walmart centre is in Brantford, so Woodstock is the final terminal from which it would get on a truck for delivery. They had my return at their Woodstock terminal for 3 days. Called, said it is scheduled to ship 3 weeks from now. WTF? Said they had a note to delay shipping until the 18th over 3 weeks away, but they could not say who requested it. Explained that means I am waiting 3 weeks for my refund. They call terminal, closed. Say call back next day. I do, another 15 mins to re-explain everything and they said they will email terminal to call me or to email me as they have to change delivery date. Okay, but why can't you just tell them? Anyway, I wait. 36 hours later, nada from the terminal. Check tracking, and now it says that waybill NOT AVAIL at the moment. WTF? So call yet again, got a differ CS agent. Explained it ALLL again because I guess the other agent was too lazy to put a note on the file. He looks and finds the email sent to terminal and says there is no response to email sent by CS agent yesterday. I suggested a NOVEL idea...can he not simply change it in the system to go out asap? His response "Oh, that's a good idea, let me try that". Sure enough, it worked. He was able to modify the delivery date. DUHHHHHH! Asked him why my waybill not available online, and he tries to tell me that its because he just changed the date. I told him AGAIN...it was not available even before I called him, so his change has nothing to do with it. He says, Oh, I don't know, then suggests just to call back tomorrow as package should be going out. At that point, I had had enough so did not push for an explanation of why online tracking stopped working for my parcel. Now we wait, again. If Walmart, or any retailer suggests using these bozos, strongly recommend you ask for an alternative unless you desire more gray hair and increased blood pressue.

Worst transportation company of all time. An extremely disappointing experience from start to finish. Inefficient service, lack of professionalism, and chaotic organization. I wasted a significant amount of time and energy because of their poor management.
I absolutely do not recommend this company. If you want to avoid unnecessary frustration, do not do business with them.

This is definately the most unreliable, untrustworthy carrier I have used in 20 years of Logistics. They are best on pricing, and worst on everything else.

They say they the biggest delivery, I been waiting over 1 week for a tv from Calgary to toronto, twice they change the estimate date, then delay, and they don’t even update there tracking fast enough! They are slower than Canada post😂😂😂 Hopefully I will receive my tv, almost feel like canceling order with the store that used this company!

This is a total disaster !!!!!!!!!!!!!
Unbelievable, crazy, pissed off DO NOT USE THEM !!!!!!!!

2 hours waiting time on the phone, then an agent answers the call, talks to you for a minute and drops the call. !!!!!! You frickin' spending all day long trying to talk to them!!! The delivery is not coming for weeks !!! Sits at their "CARRIER FACILITY" for days !!! Save your nerves, hire someone else !!!!!!

What can I say but stay as far away from this company as you can! I have an item that has to be returned to the vendor and D&R are supposed to pick it up. I say supposed to because I was told last week by their customer support that I would be getting a call from the driver shortly to let me know when they would be arriving. No call was made so 5 hours later I called them again to see what was going on. They apologized and told me that they called my local division and that the scheduler was gone for the day and that she would be calling me the next day in the morning to get this resolved. No reason was given for the missed pickup so I waited until the next morning and again no call was made to me. I called D&R again to find out what was going on and was told that the driver had me on his schedule for pickup and would be calling me shortly. Again no call was received! I called D&R (for the 5th time now) and indicated that I required the contact information for their accounts payable unit so I could submit a bill to them for the damaged goods they had originally delivered to me because the vendor would not issue a refund until the damaged item was returned. After being on hold for over 20 minutes a lady calling herself Vera told they would not be providing me with the information and I should instead speak to the vendor as they were the customer, not me. Vera told me that things change minute to minute in the trucking business and that the information I had been given was not inaccurate, it just changed after I was told it. I asked why the drivers who were supposed to be calling me had not called me to indicate that they couldn’t make it to me and she informed me that they couldn’t call from the road. She basically contradicted everything that the previous 4 customer service staff members told me during their conversations. I contacted the vendor and they told me that D&R would definitively be at my house on Monday. I don’t believe it at this point and I will be waiting tomorrow (Monday) to see what happens. This company needs to add a motto to their website. Something along the lines of “we deliver, but don’t count on it”! If I could give them 0 stars I would, but 5 stars for lying to me!

It is now Monday and once again, no phone call and no pickup of my damaged item. Day & Ross is truly incompetent!