Groovespin Reviews 

Ordered the record as 'Brand New', but received it without shrink-wrap, with a damaged inner sleeve, and a split outer cover

Very disappointing experience with this company.

I placed my order on June 9th, and since then, two items have been cancelled at my request at different dates due to finding a better offer in the meantime. The funds for the first cancelled item were eventually returned to my account, but I am still waiting for the refund for the second item (a record that was cancelled in late July).

To make things worse, the final record remaining in my order has no specific delivery date. I simply received an email saying that I need to contact them if I want a refund since they do not know when it will be available. But how am I supposed to cancel the last item and request a refund when I can't even get the refund for an item that was cancelled months ago?

I have also contacted Customer Care, but to this date, I have received no response whatsoever.

The whole process has been unnecessarily frustrating and unclear. If items are cancelled, customers should receive their refunds promptly. The lack of communication with CC, the unresolved refund issue and the issue with the last record availability have made this a very disappointing experience. Based on this experience, I cannot recommend this company.

Pakketje of two vinyls was put it a thin box. For extra safety you can selected extra sleeves which I did select, and they didn’t even bother putting the vinyl in the sleeve, the just put sleeves on top.
Shipping was fast

AVOID! I could give zero i would. They took my money & said order would be a whole due to demand, 3 months later they cancelled my order, said they would issue a refund, then said they couldn't as the payment failed then asked me to pay again! Ive emailed numerous times & no response. Do not purchase from this company.

Received the wrong article, because they used the wrong photo of the product. My e-mail was answered a few days later with wrong instructions. After this, communication went silent and I haven't got any reply to any of the 4 e-mails I've sent. Terrible customer service.

This site put up RSD stock that they didn't even have secured, gave a vague update that they were canceling *some* orders a week later, but didn't clarify if yours was one of them, and ignored follow-ups.

Well, I just got an email that mine is canceled, weeks after ordering, and way too late to order elsewhere at a comparable price.

They blamed the RSD lottery because they only got a few of them, but you shouldn't be making a title available when you aren't sure how much stock you'll get. Something labeled as a preorder should only be available when you have confirmation of how many copies you'll get.

Now, many of us are out of the record and priced out of the resale market, which has gotten much steeper than it was at the time of ordering.

I was issued a refund, but this is not a proper way to run a business, and they didn't even bother offering discount codes or anything tangible to make up for the false advertisement and extended uncertainty, as well as costing people $100+, since the title is no longer available for a reasonable price while we were waiting for something that would never come.