Grip500.ie Reviews 

Still waiting for a refund after more than a month and no tyres

Excellent tyres and will definitely use again plus they came within 10days. 100%

Delivery was quick, and tyres are perfect.

Very quick delivery excellent service

Great selection of tires to choose from and very well priced..very quick delivery...Great experience .no problems at all..

Easy to purchase the tyres and gast delivery to the garage that fit them.

Reasonable price and I got what I needed and timely delivered to garage of my choice. .

PLEASE READ TO UNDERSTAND THE DISHONESTY OF THIS COMPANY.
I have never left a review this detailed before, but my experience with Grip500 has been so poor that other customers deserve to know exactly what they are dealing with.
I ordered two Dunlop SP Winter Sport tyres and then discovered they were DOT 2014 tyres – approximately 12 years old !! Grip500's position was that this was disclosed in the product description, but I was shocked that tyres of this age were being sold as normal retail stock.
On 4 July, after discovering this, I immediately requested cancellation. At that point I had received no dispatch notification and no tracking information.
Grip500 acknowledged my cancellation request and said it had been passed to their logistics team. However, on 6 July I was informed that the order had already been dispatched and could no longer be cancelled. Only after my cancellation request was I provided with a DPD tracking number.
I queried when the tyres had actually been handed to DPD, but no clear answer was ever provided.
Grip500 then instructed me to exercise my right of withdrawal by refusing delivery, which I agreed to do. I was told the expected refund would be €130.17, representing the order value less a €30 return transport charge.
What happened next was extraordinary.
When DPD arrived at the fitting centre, delivery was refused exactly as instructed. According to their fitting centre owner, the driver argued with him for several minutes, refused to accept the refusal of delivery, unloaded the tyres anyway, took a delivery photo and quickly drove off.
The tyres remained at the premises solely because of the actions of Grip500's courier. Neither I nor the fitting partner accepted delivery.
To her credit, one of Grip500's representatives, Alicia, understood the issue immediately. She acknowledged that the driver's behaviour was unacceptable, confirmed that the depot had been contacted, arranged collection of the tyres and, most importantly, stated that NO collection, return or administration charges should apply because the refusal had been attempted correctly and the courier had prevented the process from working properly.
At that point I thought the matter was resolved.
Instead, after collection failed to happen, another representative informed me that collection would cost €30 per tyre, Not €30 in total. €60.
This directly contradicted the written assurances previously provided.
When I pointed this out, I was effectively told that unless I agreed to pay the charge, Grip500 would not collect the tyres.
Think about that for a moment.

I cancelled before receiving dispatch details.
I was instructed to refuse delivery.
Their courier ignored that instruction.
Grip500 acknowledged the courier was at fault.
Grip500 confirmed no charges should be applied.
Grip500 failed to collect the tyres.
Grip500 then demanded €60 to rectify a problem caused by its own courier.

When I challenged this and referred them back to their own correspondence, the responses became increasingly nonsensical and appeared to ignore the established facts. I eventually requested escalation because it genuinely felt as though nobody was reading the case history and I was talking to an Ai agent.
The most frustrating part is not even the 12-year-old tyres.
It is the complete lack of accountability.
A cancellation request before dispatch. Contradictory information. A courier who ignored a refusal of delivery. Written assurances later withdrawn. Additional charges demanded. No resolution and no ownership of the problem.
The entire experience has been chaotic, contradictory and unnecessarily stressful from start to finish. I have asked for this to be passed to a supervisor and I'm still waiting..
I would strongly advise anyone considering buying from Grip500 to think very carefully before doing so. One star is generous.

Edit after company response:
Their team has not contacted me at all in relation to this and there is no resolution. I believe at this stage their refusal to deal with cancellations is policy not mistakes.

I ordered the wrong size in error, and cancelled within a couple of hours I used their ticket system, email and WhatsApp. I was initially told the items were in transit to the courier, but the courier didn't receive anything until 30+hours later and at that point there wasn't even a tracking number.

Next I was told I could refuse delivery and pay a restocking fee, but the courier dumped the tyres by the gate so that wasn't possible.

If you have to send tyres back to them you'd have to send them in boxes with signed delivery, costing over €200. Spent over 1k with them, but will never use them again.

Good price, Good tyres!
Quick delivery.

Good price, pretty quick delivery, pleased with tyres.

good service, quick delivery

Quickish despatch. Good tyres

Don’t buy at Grip500. They sent me cheaper tires than the ones that I ordered. I was in a hurry and it took 2 weeks to arrive to me, so I asked them to refund me the price difference (120€) and I keep the cheap ones. They didn’t accept and made me return the tires and order them again. As I was in a hurry as needed the tires, I ordered new ones paying again for other order. So after almost 4 weeks I got the correct tires.
Now, 6 weeks later I haven’t the refund for the wrong ones. They say the carrier has lost the tires. Is not my fault, they sent wrong ones and they chose the carrier. Years and years buying from other websites and never had as bad experience as with Grip500. Avoid buy there

Beat service !

Best value, good quality tyres on the net. I have bought several times over the years and will purchase again. A1+++.

I got Yokohama ES 32 car tyres before and rate them very highly. 5/5 for me. Got tyres now from grip 500.Easy to order, very good price and delivered(DPD) in very reasonable time. I will use Grip 500 in future.

Zero customer service when something goes wrong