The items arrived ok. But my two criticisms are it took twice as long to reach me as expected. And secondly - the amount of emails - usually contradicting each other - nearly drove me to distraction.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Disliked the fact that, as I was out today and didn't know I was getting a delivery, the driver left my package on the windowsill by my front door. I live on a busy main street in a tourist village, a... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
GLS are very slow but the worst is that the tracking is never updated until the night (or early morning) before you are due to receive the parcel. The issue seems to be that they are partnered with an... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.0
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that you experienced great service.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that you received good service with your delivery.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
Said my parcel will be delivered today
Said my parcel will be delivered today. No calls, nothing....I opened my tracking and says "The parcel could not be delivered as the consignee was absent." How you know I'm absent if you didn't call??? Every time like that. Shame on yous. Will never buy anything again if I see that you are gonna process the delivery.
July 22, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention, and we apologize for the frustration caused by this situation. We understand how disappointing it is to wait for a package and see an unsuccessful delivery update.
We would like to look into this for you. Please reply to the Trustpilot information request with your tracking number so our team can check the details of your shipment.
Warm Regards,
GLS Ireland
Good and quick thanks
July 20, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that you had a good and quick experience with your delivery.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that you experienced a very efficient service.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
All the items inside the box were OK…
All the items inside the box were OK however the box was fully open and a bit broken on the side. It looks it wasn't sealed properly. Now this could be the fault of the seller and not the delivery service,I don't know.
July 21, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review. We are glad to hear that all the items inside arrived safely, though we apologize for the condition of the outer box.
We would like to look into this for you. Please reply to the Trustpilot information request with your tracking number so our team can check the details of your shipment.
Warm Regards,
GLS Ireland
Regular driver always friendly-…
Regular driver always friendly- excellent service
July 21, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that you consistently receive excellent service and that your driver is always so friendly.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
5 star service Lucan
I’m living in the Lucan area and out delivery’s were always very hit and miss but the last few months I have seen a significant improvement in the service. They are always on time if not before they were due, left in a safe place and never an confusion, the delivery driver is always so pleasant and friendly and goes above and beyond to make sure I get my parcels. I got talking to him today for a few minutes and I’m so surprised in the work that happens behind the scenes before the parcel even gets to myself fair play he works so hard and it really shows the service has come on leaps and bounds the last few months and myself and the neighbours have all commented on the professionalism of the delivery driver. Also noted today he had an electric van, amazing to see them showing interest in the environment 10/10 service for me well done 💯
July 21, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for taking the time to share such detailed and positive feedback! We are glad to hear about the improvement in your area and that our driver in Lucan has made such a great impression on you and your neighbours.
It's also wonderful to hear your thoughts on our electric vehicles! We will be sure to pass your kind words along to the driver and team.
Warm Regards,
GLS Ireland
Never use GLS again
Never use GLS again! I’m waiting for a parcel from Spain; it was due to be delivered yesterday, and the only reason given for why it can’t be delivered is that they’re running behind with deliveries within Mayo due to staff shortages, and that the customer should be patient. It makes me wonder what sort of company this is – does the boss himself deliver the parcels to the west here? What are companies supposed to do that rely on urgently needed spare parts and, unfortunately, have them sent via GLS? Or do we in Mayo not count as customers? Unfortunately, I couldn’t select any of the other delivery options – for whatever reason – so I’m resigned to the fact that the CEO will personally deliver my parcel by stagecoach in early December.
July 20, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention, and we sincerely apologize for the delay with your delivery and the frustration this has caused you. We understand how important it is to receive your package on time, especially when you are waiting on urgent items.
We would like to look into your shipment and check its status. Please reply to the Trustpilot information request with your tracking details so our team can investigate this for you.
Warm Regards,
GLS Ireland
Perfect no hitches 👍
July 21, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that your delivery went so smoothly without any issues.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that your parcel arrived right on schedule and that everything went smoothly with your delivery.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
I have to say this delivery was very…
I have to say this delivery was very smooth, gls informed me once they had received the item and it was delivered within the day, delivery driver was lovely too.
July 21, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that you had such a smooth delivery and that our driver made a great impression.
Thank you for your kind words!
Warm Regards,
GLS Ireland
Useless - parcel never collected by GLS from drop off location
I dropped off a parcel and it sat in the shop for over two weeks awaiting collection. The GLS system recognised that the parcel was in the shop but no attempt was made to collect. I sent two emails to GLS but both were totally ignored.
To make matters worse, I don't live in Ireland (was visiting for the day when I left the parcel) so I wasn't able to go to the shop to retrieve it. Fortunately, the shop owner assisted and I changed to DPD who collected and deleivered within 24 hours. I will never use GLS again and I await a refund.
July 21, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the delay in collecting your parcel and the frustration this has caused, especially given your travel situation.
We would like to investigate what happened with your shipment. Please reply to the Trustpilot information request with your tracking number so our team can look into this for you.
Warm Regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that you've had such a smooth and reliable experience with our service.
Thank you for your kind words!
Warm Regards,
The litter bag had burst open in…
The litter bag had burst open in transit, it was all over everything else in the box.
July 21, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear that the bag burst during transit and caused a mess inside your package.
We would like to look into what happened here. Please reply to the Trustpilot information request with your tracking details so our team can investigate this for you.
Warm Regards,
GLS Ireland
My parcel has delivered in good…
My parcel has delivered in good conditions and safely.
July 21, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We're thrilled to know that your package reached you safely.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
Fantastic no delays ten out of ten
July 21, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for taking the time to share your feedback! We are delighted to hear that your delivery was prompt and that you had a 10/10 experience with us.
Thank you for your kind words!
Warm Regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for taking the time to share your feedback! We are delighted to hear that you experienced such efficient service.
Thank you for your kind words!
Warm Regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for taking the time to share your review! We are delighted to hear that you had such a positive experience with our service.
Thank you for your kind words!
Warm Regards,
GLS Ireland
Very efficient service
July 20, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for taking the time to share your feedback! We are glad to hear that you had a smooth delivery experience with us.
Thank you for your kind words!
Warm Regards,
GLS Ireland
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