Didn’t take long to arrive in the post. Unfortunately for me I was replacing a battery for a gloworm light which looks to be superseded as the convection is different Waiting on lights to go on sa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy, no fuss. Lights, battery & fast charger are excellent; would recommend. When I had a question about optics for night Audax road riding, Nico helpfully and quickly replied, thanks. Excellent ligh... See more
Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... See more
Company replied
Ordered in Europe, lights arrived quickly. There was a small part missing, contacted them and they immediately sent the missing part and it arrived within 2 days. No hassle. The lights work really... See more
Company replied
Company details
- Bike Accessories Store
- Bicycle Store
- Electronics Company
- Lighting Manufacturer
- Outdoor Sports Store
- Sporting Goods Store
Written by the company
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Contact info
12 Carr Road, 1042, Auckland, New Zealand
- marketing@glowormlights.com
- glowormlights.com
4.7
Excellent
717 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After such a great experience...
After such a great experience with the original XSV light, choosing the CX G2.1 was a no brainer - the CX mounts solid, plenty of light & battery life without the hassle of any cables. Love it!
August 13, 2026
Web sites not clear but when I engaged…
Web sites not clear but when I engaged with a human all my questions were answered, good end result.
August 19, 2026
Nico was an absolute star to deal with
Nico was an absolute star to deal with, extremely efficient and obliging.
Loving my new lights!!
August 19, 2026
Excellent service
Excellent service from Matt locally and Dora in NZ. Great lights (had a few generations now over the years).
August 13, 2026
Reply from Gloworm Lights
Hi Jon, thanks very much for taking the time to leave us a review. Glad to hear you were happy with the service you received! We love making sure our customers get the advice they need! Happy riding!
Order turn around time very quick and…
Order turn around time very quick and terrific lights !
July 27, 2026
The lights have been great
The lights have been great, lighting the way through the S2S and K600 with no issues.
May 10, 2026
Reply from Gloworm Lights
Hi Darren, thanks for the review. Glad to hear your Gloworm lights are lighting the way on those awesome adventures! Happy trails!
Brilliant product and service
I've had glowworms for over six years recently bought a second set. Love the new set and the improvements at a really affordable price. Also impressed by the direct service.
May 10, 2026
Excellent
Easy, no fuss. Lights, battery & fast charger are excellent; would recommend. When I had a question about optics for night Audax road riding, Nico helpfully and quickly replied, thanks. Excellent lights battery and service.
May 12, 2026
Customer service has been great…
Customer service has been great whenever I have had any issue with my lights
May 12, 2026
The light is great, the strap and rubber grommet let's it down
The light is great, what lets it down is the poor quality strap for the battery that is included. Given it's a premium product I was expecting a velcro strap with a loop so that you can strap the battery to your frame securely. Also the rubber grommet that is part of the attachment to the handlebar falls of easily with attaching it to the bar. I've resorted to a small zip-tie to keep it in place. (The light is shared between multiple bikes, so we frequently move it)
July 13, 2026
Reply from Gloworm Lights
Hi there Dougal, thanks for your purchase and for taking the time to write us a review! Glad to hear you're enjoying the new light and thanks for the feedback regarding the velcro mounting strap.
We are doing some work at the moment on developing an updated, better performing version of this and will get you a sample sent out once they are available for your feedback.
In the meantime, if you check out our user guide video you can see some tips on getting the most out of the existing version. https://www.youtube.com/watch?v=ELODxIzMOFw&t=410s
Re the grommet, I guess you have 31.8mm bars so don't require the shim. There is a 31.8mm version of the bar mount still available here in NZ. Take a look online or drop me an email. Otherwise our 1/4 turn mount and interface could be a good option.
Feel free to contact us directly if you require any further assistance or have any questions - support@glowormlights.com
Slight delay with shipping but they were great at sorting it out
There was a delay with the shipping (because of the paperwork by the European distributor being missing), BUT they were really quick to respond and rectified it straight away. So five stars still as they were great at sorting it.
July 13, 2026
Reply from Gloworm Lights
Hi there IW, thanks very much for taking the time to leave us a review! Great to hear you were happy with the service you received! I hope the event went well and the light did the trick!
Didn’t take long to arrive in the post
Didn’t take long to arrive in the post.
Unfortunately for me I was replacing a battery for a gloworm light which looks to be superseded as the convection is different
Waiting on lights to go on sale so I can buy a new compatible light
July 13, 2026
Reply from Gloworm Lights
Hi Greg, thanks for the review! Looks like you've gone ahead with a new light too. Enjoy the new setup!
I am annoyed that new lights are not…
I am annoyed that the cables for new generation of lights are not compatible with older batteries. There is a work aropund and the Gloworm Team reached out and sent me what I needed to make things work. 5/5 for this effort, still keen to see less change from generation to generation.
July 13, 2026
Reply from Gloworm Lights
Hey Tim, thanks for your recent purchase and sorry to hear you're not happy with your new light and the compatibility with older batteries. I'll get in touch directly to see if there's anything we can do to get this sorted for you. Cheers, Nico
Very good service Thanks
July 16, 2026
Reply from Gloworm Lights
Hi Ken, thanks so much for the review! Glad to hear you were happy with the service you received! Happy riding!
Nico was awesome to deal with
Nico was awesome to deal with. I have an old light that has finally died - I don't know how old it is to be honest. But fast and friendly advice and recommendations will have back out there asap.
July 15, 2026
Reply from Gloworm Lights
Hey Duncan, appreciate you taking the time to leave a review thanks! Stoked to help you out and get you back out riding! Cheers!
Reply from Gloworm Lights
Hi there, great to hear you were happy with our service and product! Happy trails!
great customer sevice
July 13, 2026
Reply from Gloworm Lights
Hi JR, thanks for your support of the brand! I'm sure you'll be enjoying your new CX Core!
Fast turn around great product
July 13, 2026
Reply from Gloworm Lights
Hi there Ray. Thanks very much for taking the time to leave us a 5 star review! It's super helpful for us a small NZ brand to help build our reputation around the world. Glad to hear you're impressed with your kit, happy riding!
Reply from Gloworm Lights
Hiya Al. Stoked to hear you were happy with our service! Thanks for the review! All the best!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.