Everything as described. Fast intake, attention to details. I’ve chosen for medical weight loss because diet+sport did not work any more, specially because I gained weight as side effect of a medicat... See more
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The company dieticians are very nice. I struggled a bit with the instructions so i just ended up watching an instructional video online (because the priming setting wasn’t really defined). O wish it w... See more
Company replied
I am grateful for the very responsible and prompt way you addressed the excess weight issue I consulted you about. I have been taking Ozempic for two weeks now; so far, I haven't felt any effect, and... See more
Company replied
Love Wellis, I have been using them for years, they have given us access to weightloss medicines and have an excellent sending service. Just one star less for the difficulties in getting a reply by em... See more
Company replied
Company details
- Online Prescription Medication Vendor
- Health Consultant
- Online Pharmacy
- Pharmacy
- Vitamin and Supplements Store
About Wellis
Written by the company
Over Wellis
Wellis levert zorg zoals mensen die nodig hebben: toegankelijk, persoonlijk en volledig online.
Via ons innovatieve online gezondheidszorgplatform ontvang je complete zorg, van consult en diagnose tot medicatie, voor dagelijkse gezondheidsbehoeften zoals gewichtsverlies, seksuele gezondheid en haaruitval. We volgen alle wet- en regelgeving die van toepassing is op gezondheidszorg en medische praktijken in Nederland.
Onze erkende artsen en apothekers combineren medische expertise met slimme technologie om veilige, effectieve en persoonlijke behandelingen te bieden. Met onze aanpak krijg je de controle over je welzijn en word je de beste versie van jezelf.
Jouw gezondheid, onze zorg.
Hoe gaan we te werk?
Wij maken het verkrijgen van medisch advies en recepten eenvoudig en veilig.
- Je vult in 5 minuten een online vragenlijst in.
- Je hebt een korte telefonische intake met een van onze specialisten, om je antwoorden door te nemen en eventuele vragen te beantwoorden.
- Indien je in aanmerking komt, schrijft een Nederlandse arts je een recept voor.
- Je medicatie wordt gratis en discreet bij je thuis bezorgd.
Ons team van gezondheidscoaches en artsen staat klaar om je te ondersteunen tijdens het hele traject. Wil je je behandeling bespreken of je medicatie veranderen? We staan voor je klaar.
Snelle zorg, optimale resultaten.
Wellis staat onder toezicht van de Inspectie Gezondheidszorg en Jeugd (IGJ), de onafhankelijke toezichthouder op alle gezondheids- en sociale zorgdiensten in Nederland.
Apotheek: Wellis Pharmacy
Hoofdapotheker: René L. Groenewegen
Industrieweg 5, 5527AJ, Hapert, Nederland
Contact info
Industrieweg 5, 5527AJ, Hapert, Netherlands
- support@getwellis.com
- getwellis.com
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Works great, fast and secure delivery
Works great, fast and secure delivery, service was quick and helpful and communication aswell
August 14, 2026
Unprompted review
Reply from Wellis
Dear Lida,
Thank you very much for your wonderful review!
We are delighted to hear that everything is working so well for you and that you experienced fast, secure delivery alongside quick, helpful service and great communication. Ensuring a smooth process, reliable shipping, and attentive support is what we strive for every day, so your positive feedback means a lot to us!
If you ever have any questions or need further assistance during your journey, please remember that our team is always here to help.
Wishing you all the best with your ongoing progress!
Kind regards,
Team Wellis
Great client support
Great client support, delivered with all care and precautions!
August 14, 2026
Unprompted review
Reply from Wellis
Dear Briza,
Thank you very much for your wonderful review!
We are delighted to hear that you experienced great support and that your package arrived with all the necessary care and precautions. Ensuring safe, well-handled delivery alongside attentive customer service is always our top priority, so your feedback means a lot to us!
If you ever have any questions or need further support during your journey, please remember that our team is always here to help.
Wishing you all the best with your ongoing progress!
Kind regards,
Team Wellis
Reply from Wellis
Dear Maz,
Thank you very much for your great review!
We are delighted to hear that you experienced friendly, professional service and valuable advice. Providing compassionate support paired with expert guidance is exactly what we aim for, so your positive feedback means a lot to us!
If you ever have any questions or need further assistance during your journey, please remember that our team is always here to help.
Wishing you all the best with your ongoing progress!
Kind regards,
Team Wellis
very friendly and competent
August 25, 2026
Unprompted review
Reply from Wellis
Dear Ingrid,
Thank you very much for your kind review!
We are delighted to hear that you found our service friendly and competent. Providing compassionate, high-quality care and guidance is always our top priority, so your feedback means a lot to us!
If you ever have any questions or need further support during your journey, please remember that our team is always here to help.
Wishing you all the best with your ongoing progress!
Kind regards,
Team Wellis
I have been waiting for a week after…
I have been waiting for a week after completing all the required checks, yet I still haven’t received any update. The customer service is difficult to reach, and the available contact options are unclear. Unfortunately, when I do get a response, it is often delayed and doesn’t properly address my questions. Overall, I find the service very inconvenient and the communication disappointing.
August 24, 2026
Unprompted review
Reply from Wellis
Dear Zahra,
Thank you for sharing your feedback, and we sincerely apologize for the delay and frustration you have experienced.
This is certainly not the level of service or communication we strive to provide. Completing all your required checks promptly should be met with clear updates and a smooth process, and we deeply regret that you have been left waiting without proper answers.
We take your comments regarding our customer service accessibility and response quality very seriously. Our team is actively reviewing your account to find out what caused this delay and to ensure your questions are answered completely as soon as possible.
Could you please reach out to us directly via chat or email with your order details? We want to prioritize your file immediately, provide you with a clear update on your progress, and ensure everything is handled properly for you moving forward.
Kind regards,
Team Wellis
They are very professional and help you…
They are very professional and help you get everything set up
August 23, 2026
Unprompted review
Reply from Wellis
Dear Dylan,
Thank you so much for taking the time to share your review!
We are delighted to hear that you found our service professional and that our team was able to support you smoothly through the setup process. Ensuring a clear, seamless, and well-guided start for our clients is always our top priority.
If you ever have any questions or need further guidance along the way, please know that our team is always here to support you.
Wishing you all the best with the continuation of your journey!
Kind regards,
Team Wellis
Everything as described
Everything as described. Fast intake, attention to details. I’ve chosen for medical weight loss because diet+sport did not work any more, specially because I gained weight as side effect of a medication for my heart problem. Asked for Mounjaro and loosing weight went not normal fast! Happy but still concerned about how little I was eating, so turned to Wellis with questions and options and i am sure I will receive help!
August 19, 2026
Unprompted review
Reply from Wellis
Dear Kinga,
Thank you so much for taking the time to share your review!
We are really glad to hear that everything went as described, with a fast intake and proper attention to details. We understand how frustrating it can be when diet and exercise are no longer enough, especially when medication side effects play a role. It is great to hear that Mounjaro is helping you achieve fast results!
We completely understand your concerns about eating very little. It is very important to ensure you are still getting enough essential nutrients during your journey. Please rest assured that our medical team is already reviewing your questions and will provide you with personalized guidance and adjustments so you can continue safely and comfortably.
If you ever need any further support, please know that our team is always here for you.
Wishing you all the best with the continuation of your journey!
Kind regards,
Team Wellis
The company dieticians are very nice; a bit pricy
The company dieticians are very nice. I struggled a bit with the instructions so i just ended up watching an instructional video online (because the priming setting wasn’t really defined). O wish it was less expensive, but overall a good experience. ☺️
August 11, 2026
Unprompted review
Reply from Wellis
Dear Jeroen,
Thank you so much for taking the time to share your review!
We are really glad to hear that you found our dietitians very nice and that, overall, you have had a good experience with us.
We also appreciate your constructive feedback regarding the instructions and the pricing. We understand that medical treatments represent a significant investment, and we continuously strive to offer the best possible value, care, and guidance for that investment. Furthermore, we take your note about the priming setup seriously, we will look into making our written guide clearer so you do not have to search for external videos to figure things out.
If you ever have any questions about the instructions or need support from our team going forward, please feel free to reach out to us directly. We are always here to help!
Wishing you all the best with the continuation of your journey!
Kind regards,
Team Wellis
Everything is going well
Everything is going well. Actually I cannot say I have side effects it was a very less headache only first day.
August 17, 2026
Unprompted review
Reply from Wellis
Dear Hazel,
Thank you so much for your great review!
We are delighted to hear that everything is going well for you. It is wonderful to know that you barely experienced any side effects and that the initial headache disappeared so quickly. Providing a safe and smooth experience is always our main goal!
If you ever have any questions or need further guidance along the way, please know that our team is always here to support you.
Wishing you all the best with the continuation of your journey!
Kind regards,
Team Wellis
I have directly received the first pen
I have directly received the first pen. Easy to you. Until now everything works fine.
August 12, 2026
Unprompted review
Reply from Wellis
Dear George,
Thank you so much for your great review!
We are delighted to hear that receiving your first pen went smoothly, that you found everything easy to use, and that everything is working out fine so far. Providing a seamless and hassle-free experience is always our main goal!
If you ever have any questions or need further guidance along the way, please know that our team is always here to support you.
Wishing you all the best with the continuation of your journey!
Kind regards,
Team Wellis
Reply from Wellis
Dear Hoffman,
Thank you so much for your great review!
We are delighted to hear that you consider us a reliable company and that everything has been going smoothly for you. Providing a seamless and trustworthy service is our top priority, so your feedback means a lot to us!
If you ever have any questions or need further support during your journey, please know that our team is always here to help.
Wishing you all the best with the continuation of your trajectory!
Kind regards,
Team Wellis
Love Wellis
Love Wellis, I have been using them for years, they have given us access to weightloss medicines and have an excellent sending service. Just one star less for the difficulties in getting a reply by email. There seems to be a different person at the end of the email each time, and now it's been months where I have not been able to get a reply at all.
August 6, 2026
Unprompted review
Reply from Wellis
Dear Emma,
Thank you so much for your wonderful review and for your long-standing trust in Wellis!
We are thrilled to hear that you love our service and that we’ve been able to support you on your weight loss journey with reliable and fast deliveries over the years.
At the same time, we sincerely apologize for the frustration caused by our email support. Having to deal with different contacts and, even worse, waiting months without a response is absolutely not the level of service we aim to provide. We completely understand how concerning and inconvenient this must be for you.
We want to resolve this for you right away. Could you please send a new message directly to our customer support team or reach out through our official contact page with your account details? We will make sure your case is prioritized immediately so we can address your outstanding questions and get everything back on track.
Thank you again for your patience and for sharing your valuable feedback with us!
Kind regards,
Team Wellis
Everything went very smoothly
Everything went very smoothly. The package came up very well refrigerated and I cannot wait to receive my second delivery.
July 22, 2026
Unprompted review
Reply from Wellis
Beste Ana,
Hartelijk dank voor je fantastische review!
Wat ontzettend fijn om te horen dat het proces zo soepel is verlopen en dat de zending goed gekoeld is aangekomen. Geweldig om te lezen dat je met zo'n positief gevoel en vol enthousiasme uitkijkt naar je volgende levering!
Mocht je de komende tijd nog vragen hebben of ondersteuning kunnen gebruiken, weet dan dat ons team altijd voor je klaarstaat.
Heel veel succes gewenst met het vervolg van je traject!
Met vriendelijke groet,
Team Wellis
I am grateful for the very responsible…
I am grateful for the very responsible and prompt way you addressed the excess weight issue I consulted you about. I have been taking Ozempic for two weeks now; so far, I haven't felt any effect, and there have been no changes. However, I understand that everything requires time and patience. Thank you; I look forward to our continued cooperation and await the results.
July 28, 2026
Unprompted review
Reply from Wellis
Dear Rasa,
Thank you very much for your wonderful review!
We are so glad to hear that you appreciated our prompt and responsible approach to your consultation.
It is completely normal not to feel a dramatic shift or see significant weight changes during the first two weeks. As you rightly mentioned, patience and time are key, especially during the initial phase where your body is gradually adjusting to the medication.
We truly appreciate your trust in us and look forward to continuing this journey together with you!
Should you have any questions or need support along the way, please know that our team is always here for you.
Best regards,
Team Wellis
Easy navigation
I have found the journey so far to be very easy to navigate. I think the only issue I had was with my delivery being delayed 3 days, but the medication seemed to be fine. This is also not Wellis' fault.
July 22, 2026
Unprompted review
Reply from Wellis
Dear Erin,
Thank you very much for taking the time to share your review!
We are so glad to hear that you found the onboarding journey clear and easy to navigate. While we always aim for seamless deliveries, we really appreciate your understanding regarding the courier delay and are pleased to know that your medication arrived safely and intact.
If you ever have any questions or need support as you continue your journey, please feel free to reach out. Our team is always here to help.
Wishing you all the best with your progress!
Best regards,
Team Wellis
Easy and answered all my questions
July 16, 2026
Unprompted review
Reply from Wellis
Dear JG,
Thank you very much for your kind review!
We are glad to hear that the process was smooth for you and that all your questions were answered. Clear communication and accessible service are top priorities for us, so it is great to know you had a positive experience.
Should you have any further questions or need support moving forward, please feel free to reach out. Our team is always here to help.
Wishing you all the best with the continuation of your journey!
Best regards,
Team Wellis
I am very happy 👏🏻👏🏻 it is working great!
July 9, 2026
Unprompted review
Reply from Wellis
Dear Marizol,
Thank you so much for your wonderful review!
It is fantastic to hear that you are very happy and that everything is working great for you. Seeing positive results and feeling the progress is the ultimate reward, and we are thrilled to support you on this journey!
Keep up the great momentum. If you ever have any questions or need support in the future, please know that our team is always here for you.
Wishing you continued success ahead!
Warm regards,
Team Wellis
Perfect
Perfect! I feel much better, more motivated, and more disciplined.
July 9, 2026
Unprompted review
Reply from Wellis
Dear Darya,
Thank you so much for your wonderful review!
It is fantastic to hear that you are feeling much better, more motivated, and more disciplined. This journey is about so much more than just numbers; the positive shift in your energy and mindset is a beautiful and powerful result. You can be very proud of yourself for finding this rhythm!
Keep up this amazing flow and focus. If you ever have any questions or need support along the way, please know that our team is always here for you.
Wishing you continued success in the period ahead!
Warm regards,
Team Wellis
. Repeated Delivery Failures Put My Mounjaro Treatment at Risk
I would like to file an official complaint about my experience with Wellis. Since I started my Mounjaro treatment in May, almost every order has gone wrong.
My first order arrived far too late. Because the weather was extremely hot at the time, the injection arrived warm. I did not feel safe using medication that had not been kept at the correct temperature, so I had to wait another week before receiving a replacement. As a result, I was forced to start my treatment one week later than planned.
Unfortunately, my second order also went wrong. The delivery was scheduled incorrectly, which meant it would arrive much later than expected. On top of that, I was never given the option to decide whether I wanted to increase my dosage. My prescription was automatically increased to 5 mg without any consultation. Once again, the medication arrived too late—only on Thursday evening—while Thursday is my regular injection day.
I work full-time and deliberately arrange my schedule so that I am home on Wednesdays and Thursdays: Wednesday to receive my medication and Thursday to take my injection and continue my exercise routine. These repeated delivery failures have continuously disrupted my treatment.
To avoid another delay, I placed my third order well in advance and paid for it immediately. I specifically wanted the medication to arrive more than a week before my injection day because of the previous problems. However, I have now been waiting for over a week and my package has still not arrived. I received a tracking number, but according to DHL, the parcel is still waiting to be sorted. Meanwhile, the weather is once again extremely hot, and I have no idea where my medication is.
I find it unacceptable that a company supplying temperature-sensitive medication relies on a delivery service that repeatedly fails in this way. This is not an ordinary parcel—it is medication that I inject into my body. Deliveries must be reliable, safe, and handled with the highest level of care.
What makes this even more frustrating is that Wellis is almost impossible to contact. There is no customer service phone number, and emails often take a week to receive a response. Meanwhile, payments are taken from my account immediately. I also pay for consultations that, in my case, have never taken place.
I expect my medication to be delivered today (1 July), and I expect Wellis to provide a permanent solution to these ongoing issues. I pay a significant amount of money for this treatment and expect a professional and reliable service in return. Unfortunately, my experience with Wellis has been the complete opposite.
July 1, 2026
Unprompted review
Reply from Wellis
Dear Ozge,
Thank you very much for your detailed and clear feedback. We fully understand how frustrating and stressful this entire experience must have been for you. When it comes to temperature-sensitive medication, a reliable and timely delivery is absolutely essential for your peace of mind and the consistency of your treatment. This should have been handled much more smoothly.
We are very glad that we have since been in touch with you personally and were able to resolve everything properly and promptly.
Please be assured that we take your feedback regarding the deliveries and communication very seriously. We are using your experience to tighten our internal processes and improve the coordination with our delivery partners, with the ultimate goal of preventing these issues from happening in the future.
If you have any further questions following our conversation or during the rest of your treatment, please do not hesitate to reach out to us right away. We are fully committed to providing you with the reliable service you expect and deserve from here on out.
We wish you the very best of luck with the continuation of your journey!
Warm regards,
Team Wellis
Reply from Wellis
Bedankt voor je mooie review!
Wat fijn om te horen dat onze communicatie en professionaliteit positief zijn opgevallen. We doen er elke dag alles aan om helder en deskundig voor je klaar te staan, zodat je met een vertrouwd gevoel je traject kunt doorlopen. Goed om te weten dat dit gewaardeerd wordt!
Mocht je in het verloop van je traject nog vragen hebben, dan staat ons professionele team uiteraard graag voor je klaar.
Veel succes met de komende periode!
Met vriendelijke groet,
Team Wellis
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