This is a scam company - read all the reviews and be guided by them. I too have lost my money and am now having to take action through my bank. I will also be reporting them to trading standards... See more
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No tracking number, no response to my emails. The items purchased were for an assignment. I’ve got no communication from the team advising when the items will reach me. I have waited over the expected... See more
Company replied
Product exactly as described and shown. Only issue is that it took so long to arrive . The site is a bit misleading as it gives the impression the company is UK based. That said, overall, very please... See more
Company replied
Great product, fit and delivery for the price. Best of all the kids love them! Protective storage case will help keep them in top condition too
Company replied
Company details
Written by the company
At Getkidzly, we believe in supporting families at every stage of life. We’re a European family brand dedicated to making everyday life easier, happier, and more connected. Our collections include thoughtfully chosen toys, soft children’s clothing, maternity essentials, and creative DIY kits all designed to bring comfort and joy. We believe in the power of play as a way for children to grow, imagine, and learn with confidence. Every product is made with safe, durable, and family-friendly materials, chosen with care. From newborn snuggles to playful adventures, we’re here to help families grow, bond, and thrive every step of the way.
Contact info
Wolbromska 18/1B, 53-148, Wrocław, Poland
- +18884280227
- info@getkidzly.com
- getkidzly.com
2.8
Average
270 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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This is a scam company
This is a scam company - read all the reviews and be guided by them.
I too have lost my money and am now having to take action through my bank. I will also be reporting them to trading standards and potentially the police as they have breached various UK consumer laws during the course of my dealing with them and repeatedly ignored opportunities to rectify the situation.
Just don’t waste your time and money and never use this scam website. If you are unlucky enough to do so and see this - please report them as I have done and let’s get it shut down so no one else loses their money.
September 1, 2026
Unprompted review
Still waiting for the product I bought…
Still waiting for the product I bought almost 2 weeks ago
August 22, 2026
Unprompted review
Reply from Getkidzly
Hello,
We apologise for the delay with your order. We understand your frustration and appreciate your patience.
Please contact us at info@getkidzly.com so we can look into this for you.
Kind regards, The GetKidzly Team
Great website
Great website!
Just the knee pads we have been looking for.
January 9, 2026
Unprompted review
Reply from Getkidzly
Hello,
Thank you for your kind words! We're so glad to hear that you found exactly what you were looking for.
If you ever need any assistance, don't hesitate to reach out to us at info@getkidzly.com.
Kind regards, The GetKidzly Team
Terrible first experience
No tracking number, no response to my emails. The items purchased were for an assignment. I’ve got no communication from the team advising when the items will reach me. I have waited over the expected delivery ETA. I would like a tracking number and eta or I would like a refund. Terrible first experience!
August 21, 2026
Unprompted review
Reply from Getkidzly
Hello,
We sincerely apologise for the lack of communication and the delay with your order. We completely understand your frustration, especially given the time-sensitive nature of your purchase.
Please write to us at info@getkidzly.com with your order details, and we will prioritise your case to resolve it as quickly as possible.
Kind regards, The GetKidzly Team
Theyre buying their products from shein…
Theyre buying their products from shein and selling more expensive.
August 27, 2026
Unprompted review
Reply from Getkidzly
Hello,
Thank you for your comment. We take all feedback seriously and appreciate you sharing your perspective.
Please feel free to reach out to us at info@getkidzly.com if you have any questions or would like to discuss this further.
Kind regards, The GetKidzly Team
5* choice
Great product, fit and delivery for the price. Best of all the kids love them! Protective storage case will help keep them in top condition too
August 25, 2026
Unprompted review
Reply from Getkidzly
Good day,
Thank you for your wonderful feedback! We are so glad the kids love them.
For any questions, please feel free to contact us at info@ortorex.com.
Best regards,
The Ortorex Team
No sign of my order
No sign of my order. Its been weeks. Get kidzly say they gave to an post. An post have no record of my item... getting absolutely nowhere with your bad customer service sending me bot replies. I want my items
August 20, 2026
Unprompted review
Reply from Getkidzly
Hello,
We sincerely apologise for the frustration this situation has caused you. We understand how disappointing it is to wait for your order without clear updates.
Please contact us directly at info@getkidzly.com so we can look into this properly for you.
Kind regards, The GetKidzly Team
Goods purchased have not arrived in…
Goods purchased have not arrived in time for birthdays, despite your site stating they would arrive by Aug 3.
Emailed kidudu on Aug 7. As of Aug 21, still waiting for a reply and explanation as to why goods were not received in timely manner. This range barely fit the definition of Montessori style items. And the deceptive website name of kidudu.com.au - suggesting they’re an Australian company. Unlikely.
July 28, 2026
Unprompted review
Reply from Getkidzly
Hello,
We are truly sorry to hear that your order did not arrive in time for the birthday. We understand how disappointing that must have been.
Please reach out to us directly at info@getkidzly.com so we can look into your case personally.
Best regards, The GetKidzly Team
False advertising
Ordered reusable, self seal water balloons. Received flimsy, poor quality ordinary water balloons for 19.99. Am awaiting response regarding refund.
Avoid!!!
July 19, 2026
Unprompted review
Reply from Getkidzly
Hello,
We are sorry to hear that the product did not meet your expectations. We understand your disappointment and take your feedback seriously.
Please reach out to us directly at info@getkidzly.com so we can look into your case personally.
Best regards, The GetKidzly Team
Good value for price
July 1, 2026
Unprompted review
Reply from Getkidzly
Hallo,
Het spijt ons dat uw bestelling nog niet is aangekomen. Wij begrijpen uw ongeduld en nemen uw melding serieus.
Neem alstublieft contact met ons op via info@getkidzly.com, zodat wij uw situatie kunnen nakijken.
Met vriendelijke groet, Het GetKidzly Team
This "company" is absolute GARBAGE
This "company" is absolute GARBAGE. I regret not looking at reviews before making the purchase that I did. I had not heard anything for two weeks after placing my order, and reached out to customer service. It took them a few days to respond, only for them to let me know the product was on backorder. Horrible customer service. I finally received the product nearly one full month later, and it definitely did not come from "Kidzly" and was complete garbage quality. I have emailed to demand a refund and just find this very, very unsavory overall. DO NOT ORDER FROM THEM.
June 26, 2026
Unprompted review
Reply from Getkidzly
Hello,
We are truly sorry to hear about your experience and completely understand your frustration. We are a legitimate company and take all customer concerns very seriously.
Please reach out to us directly at info@getkidzly.com so we can personally look into your case and assist you further.
Best regards, The GetKidzly Team
The service was quick and easy
The service was quick and easy. The goggles are fantastic my son loves them no fogging up at last.
May 20, 2026
Unprompted review
Reply from Getkidzly
Hello,
Thank you for your kind feedback! We're so glad to hear that the goggles are working well for your son and that he's enjoying them – no fogging is always a win!
If you have any questions in the future, please don't hesitate to reach out to us at info@getkidzly.com.
Best regards, The GetKidzly Team
Very pleased good quality and fit
Very pleased good quality and fit, grandson loved the design would recommend for any child very pleased
May 6, 2026
Unprompted review
Fast shipping
Fast shipping, helpful customer service. Paint is easy to use and vibrant. Washes off easily with just water.
May 5, 2026
Unprompted review
Terrible
Terrible
Terrible. I ordered a telescope for my niece's birthday. External and internal packaging arrived damaged . The company asked me to test the telescope to verify that it had been damaged in transit prior to considering a refund/exchange. I should not have to test a product to qualify for a refund. As a consumer you'd expect to receive a product undamaged.
May 2, 2026
Unprompted review
Reply from Getkidzly
Good afternoon,
We sincerely apologize that the telescope arrived with damaged packaging. We understand your frustration — you should absolutely receive an undamaged product without extra steps.
To resolve this personally please contact us directly at info@getkidzly.com.
Best regards,
The Kidzly Team
Misleading advertising, toxic products, and a return process designed to stop you
**Misleading advertising, toxic products, and a return process designed to stop you**
This makeup kit was advertised as "playsafe" but contains harmful toxins - completely unacceptable for a product marketed to children. The toys themselves are cheap, low-quality imports that don't match the premium branding.
What makes it worse: despite the Australian-sounding name, returns go to Poland - costing nearly half the purchase price. It feels deliberately designed to discourage refunds.
Slow shipping on top of everything. Save your money and shop somewhere that actually stands behind their products. Would not recommend.
May 5, 2026
Unprompted review
Reply from Getkidzly
Good afternoon,
We sincerely apologize for the serious concerns you've raised regarding the product’s safety claims. We understand how disappointing and alarming this experience has been.
To address this personally and investigate the matter thoroughly, please contact us directly at info@getkidzly.com.
Best regards,
The Kidzly Team
Placed an order and was advised I would…
Placed an order and was advised I would hear about shipping info 24-48hrs later. Heard nothing...reached out to customer service info(at)getkidzly.ca 3 times...also heard nothing. Seems this company is not legit.
April 20, 2026
Unprompted review
Reply from Getkidzly
Good afternoon,
We sincerely apologize that you have not received your shipping information or any response to your emails. We understand your concern about the legitimacy of the company.
As stated in our delivery policy, shipping is typically completed within 3–10 business days. We regret that this has not been the case for you and fully understand your frustration.
We are glad to help resolve your issue personally. Please contact us directly at info@getkidzly.com, and we will prioritize your case to find a proper solution as quickly as possible.
We are a properly registered company and want to make things right for you.
Best regards,
The Kidzly Team
I would rate 0 if I could
I would rate 0 if I could. I ordered a handheld metal ball puzzle. I recorded no order confirmation at all and when I emailed they sent me a confirmation. What I received as 100 mini bees and 3 a square wooden pieces. I emailed and said the sent me the wrong item (I sent pictures). They insisted the sent the correct item and refused to give me refund. Even with proof that I received the wrong item they would not budge.
April 2, 2026
Unprompted review
Reply from Getkidzly
Hello!
Good afternoon,
We are a properly registered company and sincerely apologize that you received the wrong item and that our team refused to resolve this despite the evidence provided.
To address this personally and ensure your case is reviewed, please contact us directly at info@getkidzly.com.
Best regards,
The Kidzly Team
Good communication
The product came in good time and was as described. I did ask to return it though as I realised it wasn't right for my grandchildren. The company responded quickly and offered me a return or a partial discount. I had planned to return it but then realised the head office is in Poland, not in the UK so I opted for the partial discount, which I received promptly with good communication throughout.
March 16, 2026
Unprompted review
Reply from Getkidzly
Hello!
Thank you for your detailed and honest feedback! We're glad to hear that the product arrived on time and as described, and that our team was able to respond quickly and offer you a solution that worked for you. We appreciate your understanding regarding the return logistics and are pleased that the communication and partial discount were handled promptly to your satisfaction.
Should you need any future assistance, please don't hesitate to contact us at info@getkidzly.com.
Best regards,
The Kidzly Team
Kidzly thought s
The fast delivery, the quality of the item all very good,
February 17, 2026
Unprompted review
Reply from Getkidzly
Hello!
Thank you for your wonderful feedback! We're delighted to hear that you were satisfied with both the fast delivery and the quality of the item.
Should you need any future assistance, please don't hesitate to contact us at info@getkidzly.com.
Best regards,
Kidzly Team
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