Game Host Bros Reviews 

236
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease of setting up and managing their game servers, often describing the process as straightforward and simple. The support team and staff receive widespread praise for being incredibly helpful, knowledgeable, and going above and beyond to assist with various issues. Reviewers frequently mention the exceptionally fast response times, with many issues being resolved within minutes or a short period after opening a ticket. However, some customers also noted occasional server instability, experiencing lag, drops, or crashes that required manual restarts. A few other people also felt that certain customer service interactions were unprofessional or unhelpful, leading to delays in assistance. Additionally, some users suggested that the host panel and user interface could benefit from smoother or more user-friendly configuration access.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, excellent response... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the team's quick responsiveness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the responsiveness and... See more

User experience

Customers had positive experiences with user experience, frequently praising the ease of setup and management... See more

Response time

Reviewers consistently express satisfaction with the promptness of customer service and support teams. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Game Host Bros for various servers now. Palworld, Multiple Minecraft, and a few others. Each time the setup is incredibly easy, the price is better than any other server hosting sites... See more

Company replied

Rated 5 out of 5 stars

Game Host Bros are fast to respond, very helpful, and honest. I was just helped change my server from one game to another; response times were within a matter of minutes, all questions I had were exce... See more

Company replied

Rated 5 out of 5 stars

This is the best hosting service I've ever used. I wasn't sure how to move my son's saved Palworld game from his local computer to a dedicated server without losing his progress. So I reached out to... See more

Company replied

Rated 5 out of 5 stars

Between the discord and tickets - their service is the best I've had. They've quickly helped with any questions, and even live handled my server for me before when something weird was happening. Just... See more


Company details

  1. Gaming service Provider
  2. Cloud Computing Service
  3. Web Hosting Company

Written by the company

Game server hosting focused on getting your server setup the way you want it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(236)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the best page to make a server

the best place to make your own server, i haved a minecraft server and right now i am using a beamMP server and both works really great, i never have issues with the cpu and the ping on all the players keep really low, 100% my favorite place to make servers, also the price for everything they give to you is awesome (only 7 usd for a 400% cpu performance), using it since 2025

July 23, 2025
Unprompted review
Rated 4 out of 5 stars

Hosted a server for The Isle

Hosted a server for The Isle, the game ran great on the server. Rcon worked but I could not set up FTP and the bot I was trying to use for storage of dinos only used FTP. The host here offered SFTP.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service. Would recommend

1. Price: Cheaper than most competition 4/5
2. Quality of the server: 5/5
3. Customer Service: 10/5

I have to call out the fact that they have some of the best customer service I've ever experienced. Anytime I've ever had an issue they have responded very quickly and took care of the issue promptly. You really couldn't ask for more honestly.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

They are a Top tier game server…

They are a Top tier game server provider from Toehunter to HughMau and the rest they take the time to help.you when needed and answer support tickets promptly not that there are many but they do hardware is the best and multiple sites not just one.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Stable server experience

Stable server experience. Price is competitive. Customer support have gone out of their way to help with server down-times due to no fault of their own although response times can be worked upon.
Have been using them for over a year and will continue to do so as long as pricing isn't outrageous. 10/10

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great hosting been using for years.

They rarely have any issues but when they do they are quick to resolve them and are good about working with you on server setups and discord questions. They also generally stay up to date with the latest popular games and most games are available day 1.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Company

They are absolutely amazing and I’ll never use anyone else. In my experience, when you request assistance, their response time is usually under 10 minutes. Crazy! Their setup is extremely user friendly too and it’s so budget friendly. I wish every company operated like these guys.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

11 out of 10 stars

Had an issue with a game server and their customer service was on it IMMEDIATELY. Very polite, asked questions, made sure I understood what they were doing - everything I could've needed. Very good and reliable platform for game server hosting, I can't recommend them enough.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

let me tell you about these guys.

let me tell you about these guys.. im just a regular dude who stays up real late playing my favorite games and tonight something went wrong and my save file was gone, i submit a ticket at 3:15 AM and its fixed by 3:22, i dont think i need to say anything else.. Bravo 10/10

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

What a great hosting platform

What a great hosting platform. Setup was incredibly easy. No editing config files. Easy to setup backups and schedules. Customer service is very responsive and helpful. Couldn't be happier so far. Highly recommend.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

10s across the board

Great customer service. Fast and informative response. Servers are really good too. Hosted games like Palworld, Minecraft and Conan Exiles for small community on the Singapore server and had a good experience overall.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

I rented a server for RS Dragonwilds...no regrets

I rented a server for RS Dragonwilds to play with friends. While the group eventually fell off the game, my experience with Game Host Bros was flawless. As a non-technical user, their custom Bropanel was highly intuitive, and the documentation was straightforward and easy to follow.

What really stood out was the customer support. After I cancelled my server, I realized I had failed to back up my world save locally. Even though the service was discontinued, their support team (Michael) went out of their way to dig into their enterprise archives to retrieve my final daily backup and provided it to me at no extra cost. Highly recommend them for anyone looking for reliable hosting with a team that actually cares about their users.

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Game Host Bros

Edit: this company is not kind or easy to work with, just look at their response to this review (yikes). These guys are not telling the truth, I encourage them to take responsibility for the inaccuracy of their response to me by reviewing the multiple tickets I created in discord, and which yes, were answered, in my opinion never should have been needed. Not quite sure how I am reinventing myself, and they reported my post and I had to get it reinstated after they claimed I was advertising another service by suggesting better hosts. Additionally, I'm voicing my opinion, the level of defensiveness they get should be suspicious and telling enough. Really sad to see them continue to be so aggressive, but great example of what you can expect :(

Not professional one bit, nice AI response though Gamehostbros 👍

Please don't expose any other personal information about me, including details like what type of email I opened an account with. Super creepy to put that online without my permission.

Original Review: I host game servers every year, and Game Host Bros is the worst host I have used, on both product and support. If you are choosing a game server host, look elsewhere.

The product first. Their Project Zomboid hosting crashed repeatedly with certain mods, something I have not run into on other hosts using the same mod setup, nor could replicate locally on my machine. While they did implement a fix, it was no doubt frustrating and made me feel like a beta tester for a service I was paying a premium price for. From my other experiences, performance was also below what I get elsewhere for the same money.

Then the support. I will own my part, I forgot to cancel a server after we stopped using it. But when I asked them to cancel it and consider refunding the unused months, they refused outright, pointed at a 7-day refund window, and told me to go cancel it myself. It would have taken them ten seconds to do it for me, or to show a shred of the flexibility other hosts show. They kept roughly 52 dollars for two months of a server that sat completely unused. Their renewal emails also landed in my spam folder, so the charges slipped by for a while.

Bloom and Havoc have handled the identical situation for me instantly, quick cancellation and a full refund, no fight, because they value their customers. Game Host Bros does the opposite, and honestly, left a nasty taste in my mouth with how it felt they were more responsive to a bad review than any other time I worked with them.

For Project Zomboid, Valheim, or any game server hosting, go with another host. Game Host Bros has seemingly worse performance, worse support, and will not lift a finger when something goes wrong with billing.

June 25, 2026
Unprompted review
Game Host Bros logo

Reply from Game Host Bros

We'd like to add some context for anyone reading. Jake recently submitted another fake review that was removed by Trustpilot for breaching their guidelines. He has since completely reworded his story, while unfortunately continuing to make new false claims about our service. Here's what really happened:

The request Jake made was for 3 months of past service to be refunded retroactively. Keep in mind, Jake has only been a customer for 3 months total, so this was a request to have his entire time with us free of charge, well outside our published 7-day refund window, so we weren't able to process it. We treat every customer equally with respect, and part of that involves upholding our end of the service agreement.

The first review claimed lost account access. As we noted in our original response, Jake's account email and password were never changed, and the email is on a domain Jake owns. Jake told us at the time that he had forgotten to cancel, not that he had lost access, a claim the latest revision completely reverses. Jake also claimed we refused to cancel his service unless he signed in. This never happened. Jake was already signed in when he first contacted us, and staff replied the same day detailing steps to cancel, politely noting how to swap games, and asking if he had any questions or needed assistance. Our records show that Jake read our emailed billing reminders and our support reply. He never responded, and chose not to cancel for another month.

For performance: AMD Ryzen 9 9950X CPUs, the latest and fastest generation of high-end Ryzen gaming hardware, are the minimum standard exclusively powering all Game Host Bros servers across every region (excluding Australia for now). Jake's server ran on this hardware without a single performance issue ever being reported to us.

For full transparency to every reader, this is how we handle your subscription: we send multiple invoice reminders weeks before any payment, including cancellation instructions. This alone loses us money, and we do it anyway to keep every user informed. You can cancel in seconds anytime with the big red "Cancel Server" button in our billing portal, or by removing your payment method. No ticket, no waiting, no questions asked. For security, account and billing changes are made from within your own account, keeping you in full control to prevent unauthorized changes.

Our account of events hasn't changed since day one. Jake's was reinvented, which speaks to its credibility. This review is on its third version after the first was removed by Trustpilot themselves, and we think that difference says everything. It only appeared after we declined to waive payment for every month Jake was ever a customer, under a 7-day refund policy he agreed to at signup. Accountability and respect go both ways. When we mess up, we take accountability and make it right. Until then, we'll keep correcting the record as many times as Jake needs to rewrite it.

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