Gosnox Reviews 

174
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, most reviewers were unhappy with their experience overall. Many customers frequently encountered significant delivery issues, with orders often taking weeks to arrive, sometimes with misleading tracking or unexpected origins. People also expressed dissatisfaction with product quality, describing items as synthetic, cheap, not breathable, uncomfortable, and often ill-fitting. Additionally, numerous consumers reported unhelpful customer service when attempting returns or resolving delivery problems, feeling their concerns dismissed. Conversely, a small portion of people found customer service helpful and responsive. Some reviewers were also happy with the products, describing them as comfortable, effective for compression, and of good quality, appreciating the designs and support.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and fit. Many reviewers express... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing significant disappointment, describing... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers expressing satisfaction and... See more

Delivery service

Reviewers mention negative feedback about delivery service, with many customers reporting that their orders... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction due... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was looking for flight compression socks that had patterns and different colours and came across this supplier after a google search. The socks seems good and I ordered two pairs with their promotio... See more

Company replied

Rated 4 out of 5 stars

Delivery took a week, customer service is great but the quality of the socks is below average. It's overpriced Chinese, however comfy and look good, but not proper running socks. I bought them for a t... See more

Company replied

Rated 4 out of 5 stars

The socks are nice and comfy, and may easily become your lucky socks! However, the expedition overseas may be a little tricky. Allow yourself more time to order, if you want them for Xmas! The costu... See more

Company replied

Rated 1 out of 5 stars

It's a real scam of really poor quality "compression" socks. It's uncomfortable, not breathable, too tight, poor and cheap material, and it does not fit on my legs (I am 170 cm, 67 kg, healthy, sporty... See more

Company replied



Contact info

2.7

Poor

TrustScore 2.5 out of 5

174 reviews

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2.7

All reviews

(174)

174 reviews in the last 12 months

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Rated 1 out of 5 stars

What a scam

What a scam, they got me! Haha, I live in South Africa, website is so good and has the SA flag and is in ZAR, if you travel a lot like me you will not help it but order these cute looking 'snox' with beautiful colours...until they cannot deliver to you because they cannot find your address in China! I sent several emails for refund since my address cannot be found, no answer. Please do not order, its a scam. If I had read the reviews I would not have ordered, don't be like me.

June 13, 2026
Unprompted review
Rated 1 out of 5 stars

As soon as my first order arrived

As soon as my first order arrived, it was clear the quality of the products were sub standard and poorly made. I immediately contacted the company and asked for return details . I asked them to also cancel my additional order if possible . Unfortunately the items arrived a few days later . I haven’t even opened this second parcel! I have reached out to the company multiple times to request return details and a refund.
At first , they tried to fob me off with offers for more socks or a discount on other items. I have reiterated countless times , I want to return and be refunded.
On their website , they advertise a 30 day returns period but in practice they don’t follow this. They are not a fair company and do not follow trading standards. I now am going to initiate a disputed transaction with my payment provider.

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

If i could give 0 i would..

If i could give 0 i would...

As with any other item of clothing online you try it on- unfortunatelythey didnt fit. After several emails where i was asking to initiate a return (as per their website) and several emails of them trying to get me to spend more moneywith them- I was told because I had tried them on- they were not able to accept my return. They were very sneaky in how they did this and absolutely nowhere on website or in the comms was i told this was a condition.

Outrageous scamming company who I will report for sure. Dont buy a single thing from them ( the socks were rubbish cheap quality as well)

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

I wish I had looked at the reviews…

I wish I had looked at the reviews first before making a purchase. I took one sock out the pack and just knew there was no way I could get it on my foot let alone on my legs. I explained this to the customer service, requested a refund/return. They couldn't understand my explanation/chose to ignore it. After much back and forth (this has been going on for 2 weeks now) they have told me to post (recorded) return the socks to Poland or to the USA! The postage would be more than the price of the socks themselves. I asked why I can't return them to the returns address on the original package and they are still insisting I send them to two different countries. Absolutely ridiculous. Avoid avoid avoid! They come in shein type bags and I guarantee they cost less than a £1 to even make. Horrific customer service. I will be contacting my bank and they will get my money back!

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

Not worth buying at all!!

I gave another chance to their socks. I ended up walking barefoot in the office because they were itchy and and made my feet sweat and left really bad marks on my legs. Not fun at all.... And I am leaving this updated review because they flagged my previous honest review as defamation (claim which was denied by Trust Pilot, because it was an honest review)...good practice and good product for sure (not)!!!

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

Shipment lost and no customer support

I ordered socks almost 1 month ahead for my trip and they never arrived even they insisted that they have. Called a local customs and post office and they said the tracking number does not even exist.

Customer support has no idea how to help, this company is a complete mess, also uses only AI models on ads.

July 13, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Hi Sofia,

I'm really sorry to hear that your experience has been disappointing.

I took another look at our previous conversation and can see that I let you know by email that your parcel was, and still is, available for collection. I wanted to make sure you were aware as soon as this information became available.

Kind regards,
Rose | SNOX Support

Rated 1 out of 5 stars

Terrible quality product for a premium price

Terrible quality product for a premium price. I can’t believe I fell for it. Stay far, far away. Once I received the socks and opened them I realised I made a huge mistake. The socks looked and felt awful. Loose threads everywhere, material completely not breathable and scratchy. Couldn’t be further from the description on their website.
Then there was the return process… The customer service kept insisting that everything was fine with the socks and kept offering to send me yet more socks for free for some reason? When I insisted I want to return them they said they won’t cover the cost of postage. And you can only send them back to Poland or USA. So I’m £13.10 out of pocket to send these back.

Please stay away from this company, don’t waste your hard earned money.

June 21, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Hi Margaret,

I'm sorry to hear that you were disappointed with your experience.

After reviewing your case, I can see that we offered you the option to return the items to one of our return warehouses, as outlined in our Returns Policy. Unfortunately, that return option was declined.

That said, I'd still be happy to take another look at your case. Please feel free to contact me again directly, and I'll gladly review everything to see if there's anything further I can do to help.

Kind regards,
Rose | SNOX Support

Rated 1 out of 5 stars

Fake advertising - not bamboo and no compression

These compression socks are of poor quality with barely any compression. They were advertised as being made from bamboo but they are clearly made from polyester. I am now attempting to return these.

July 11, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Hi Shona,

I'm sorry to hear that the socks didn't meet your expectations.

The material composition is listed on our website and is 46% bamboo fibre, 46% poly, and 8% elastane. Bamboo is blended with other fibres to provide the durability, stretch, and graduated compression needed for compression socks.

If there has been any misunderstanding or if you have any concerns about the product you received, I'd be more than happy to look into it for you. Please feel free to contact me again, and I'll do my best to help.

Kind regards,
Rose | SNOX Support

Rated 5 out of 5 stars

Fantastic Customer Service

I can't say enough good things about Snox's customer service. When my package was misdelivered, they bent over backwards to resolve the problem and send a new one.
Oh, and the socks are pretty terrific too! :)

July 9, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Hi Heidi,

Thank you so much for your wonderful review!

We're delighted to hear that our team was able to help when your parcel was misdelivered and that everything was resolved for you. It means a lot to know that our efforts made a positive difference.

We're also so happy you're enjoying your socks! Thank you for choosing SNOX and for taking the time to share your experience.

Kind regards,
Rose | SNOX Support

Rated 4 out of 5 stars

Delivery took a week

Delivery took a week, customer service is great but the quality of the socks is below average. It's overpriced Chinese, however comfy and look good, but not proper running socks. I bought them for a trail running race but there is no cushioning at all. If you have wide calves go for the xl/l size. Otherwise it might be too snug.

July 1, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Hi ,

Thank you for taking the time to share your experience and for your kind words about our customer service.

I'm sorry to hear that the socks weren't the right fit for your trail running race. ..

Regarding shipping, we work with multiple fulfilment warehouses to serve customers in different regions as efficiently as possible. We also place great importance on quality, and our socks are made from a blend of 46% bamboo fibre, 46% poly and 8% elastane, selected to provide comfort, durability, breathability, and effective compression.

We appreciate your honest feedback, as it helps us continue to improve.

Kind regards,
Rose | SNOX Support

Rated 1 out of 5 stars

Appalling Delivery Time

Shipping is appalling. Says 5-7 days. Can’t contact delivery company. Wouldn’t order again.

July 1, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Hi Shannon,

I'm sorry to hear that your experience didn't meet your expectations.

I wasn't able to locate an order under the name shown in your review, so I wonder if your order was placed with SNOX. If it was, please feel free to contact us at support@gosnox.com with your order details so I can look into this for you personally.

We also want to clarify that our estimated delivery timeframe is provided on our website, and our support team is always available to assist with any shipping questions or delivery concerns.

I look forward to hearing from you and hope we can resolve this for you.

Kind regards,
Rose | SNOX Support

Rated 1 out of 5 stars

I wish I could give them 0 stars

I wish I could give them 0 stars. Do NOT order from this company. The socks are poor quality. I took one out of the package and could immediately tell they were cheap and scratchy, I requested a return label. They refuse to send me a return label despite me telling them MULITPLE times the socks have not been worn. They are a very dishonest company that makes cheap socks!

June 27, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Hi Kristina,

I'm sorry to hear that you feel this way, and I appreciate you sharing your feedback.

I reviewed our previous communication, and I can see that our team worked with you throughout the return process. When you first contacted us, we asked for more details about the issue so we could better understand your concerns and offer the most suitable solution. We also explained our hygiene policy and provided the available return options.

Once you confirmed that the socks were unworn, we provided the return instructions and warehouse details so you could proceed with the return. We can also see that you shared the tracking information, and your return is currently being processed. Once it arrives at our warehouse and passes inspection, we will proceed with the refund accordingly.

We’re sorry that the socks did not meet your expectations, but we appreciate your patience while we work through the return process.

Kind regards,
Rose | SNOX Support

Rated 1 out of 5 stars

Terrible company dont bother

Ordered some compression socks and measured accordingly to the sizing description on the website however when attempting to put it on it was evident the sizing on the website is way off. Tried to contact for support however they want to charge me to buy new socks and not take responsibility for their inn acurate descriptions. Customers can easily lie and ive offered to send proof of my leg measurements to prove this. Quality of the socks were also terrible and had no flexibility. If youre looking for good quality socks DONT GO TO SNOX

June 19, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Hello. Thank you for your feedback. We apologize that our sizing chart did not meet your expectations and that you had a negative experience with our customer service. We take these matters seriously. Please email us directly at support@gosnox.com with your order number so we can investigate your case and assist you further.

Rated 5 out of 5 stars

Fantastic product

I ordered some SNOX socks for myself i have been wearing them on flights and long car trips. I rave so much about them that my husband wanted some- he bought a different well-known brand, and he said he felt like his leg was being amputated. I then established from Rose at SNOX that their socks fit men! Problem solved. The socks were ordered, they arrived promptly and fit magnificently. Thank you, SNOX, for an awesome product, and Rose for fantastic service.

June 15, 2026
Unprompted review
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Reply from Gosnox

Hi Maria,

Thank you so much for your lovely review! It truly made my day to read your kind words. 💙

I’m so happy I could help you and your husband find the right fit. It’s wonderful to hear that your SNOX socks have become your go-to choice for flights and long journeys, and that your husband is now enjoying the comfort and support as well.

Thank you again for your trust and for sharing your experience. We’re so grateful to have you both as part of the SNOX family!

Warm regards,
Rose | SNOX Support

Rated 5 out of 5 stars

I am wheelchair bound and Snox sox perfect improving blood circulation due to paralysis.Also keep legs warmer as is always cold to the touch.. Best ever .

Support given to my request on delay of order to South Africa. Even knew delay was at South Africa customs.

June 19, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Hi Ina,

Thank you so much for your beautiful review. 💙

It means a lot to hear how much your SNOX socks have helped you with comfort and keeping your legs warmer. We’re so glad they have become a valuable part of your daily routine.

I’m also happy that I could assist with your order and provide some clarity during the delay. We understand how frustrating waiting for a parcel can be, especially when it is needed, and we always do our best to keep our customers updated and supported throughout the process.

Thank you again for sharing your experience, and we’re so grateful to have you as part of the SNOX family.

Warm regards,
Rose | SNOX Support

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company! Complete joke with terrible customer service and refund policy!

June 15, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Hi Louisa,

I'm sorry to hear that you feel this way, and I truly appreciate you sharing your feedback.

I reviewed our previous communication, and I can see that we tried several times to assist you with your sizing concern. We offered the option to try our Plus Fit range, provided a special discount, and later offered a goodwill refund when a return was not possible under the hygienic terms.

I completely understand that finding the right fit is important, and we always want our customers to feel supported. For BOGO orders, both pairs are linked as part of the same promotion, which means they cannot be separated for a partial return. This information is included in our return policy.

We appreciate you giving SNOX a try, and we’re sorry that your experience did not meet your expectations. We hope the solution helped in some way, and we’ll continue working to make our communication and policies as clear as possible.

Kind regards,
Rose | SNOX Support

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ (5 stars are not enough!)

⭐️⭐️⭐️⭐️⭐️ (5 stars are not enough!)

I ordered two pairs of Snox socks and I absolutely love them. Not only do they look great, they really do what they promise – my legs feel so good and much less tired when I wear them.

What impressed me the most, though, was the customer support. I had a few issues because of my own mistakes, and they helped me right away. Everyone I spoke to was super friendly, kind, and genuinely wanted to help. You don’t come across customer service like that very often anymore!

Shipping to Germany was incredibly fast too, and everything arrived without any problems.

Amazing socks, amazing people, and an all-around great experience. Honestly, 5 stars are not enough. Highly recommended, and I’ll definitely be ordering again!

June 12, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Hello Agnieszka,

Thank you so much for your amazing review!

We're delighted to hear that you love your Snox socks and that they've helped keep your legs feeling comfortable and energized. We're also very happy that our support team could assist you and that your order arrived quickly.

Your kind words and recommendation mean a lot to us. We look forward to serving you again soon!

Kind regards,
Snox team

Rated 1 out of 5 stars

Warning

Warning – Possible Scam!

I had a very disappointing experience with this website. My original order never arrived. When I had to travel, I was told to pay for shipping again so the package could be resent to a friend’s address. I paid the additional shipping costs, but the second shipment never arrived either.

At this point, I have paid for the product and additional shipping, yet neither I nor my friend received anything. Customer support was unable to resolve the issue, and I am left without my money and without the goods I ordered.

Based on my experience, I have serious concerns about the legitimacy of this website. I strongly advise others to be extremely cautious before placing an order here.

I lost my money and never received the products.

June 18, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Hi Catarina,

I'm really sorry to hear that you felt this way about your experience.

I personally reviewed your case again, and I can confirm that your refund has already been fully processed back to your original payment method. I also reached out to you directly to make sure everything was clear and to understand if there was anything further I could assist with.

If there is anything still unclear regarding your refund or your case, please feel free to contact us again, and I’ll be happy to assist.

Kind regards,
Rose | SNOX Support

Rated 5 out of 5 stars

Products are high quality and my feet…

Products are high quality and my feet feel much better.. also Rose is very helpful and kind. best service ever!!
Would recommend ❤️

June 15, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Dear Megi,

We're thrilled to hear that you're happy with your Snox socks and that they're making a difference for your feet!

Thank you for your kind words about Rose as well—we'll make sure she sees your message. We truly appreciate your support and recommendation.

Kind regards,
Snox team

Rated 5 out of 5 stars

The customer service was amazing

The customer service was amazing. Rose assisted me very well and quickly resolved the issue I was having with the socks, as they arrived damaged. She was professional, helpful, and made the whole process easy. I am very satisfied with the support I received.

June 16, 2026
Unprompted review
Gosnox logo

Reply from Gosnox

Hello Samanta,

Thank you for your feedback.

We're sorry to hear the socks arrived damaged, but we're glad the issue was resolved quickly for you. We're happy that everything was sorted out to your satisfaction.

We appreciate your support and kind words.

Kind regards,
Snox team

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