GoGet CarShare Reviews 

GoGet is crap. They have terrible customer service. Charge you at every opportunity. The cars are in horrible, filthy and poor service condition. Don't use this service.

Vehicle is filthy, van was missing all but one tie down point, so could no secure load.
tank was almost empty and no info on filling and reimbursement, then I got fined for leaving the vehicle with an empty tank.
This is just a venture capital grub company out for every dollar and zero accountability

I found it a relatively straightforward experience to pick up and drop off the vehicle.

Rating GoGet at Minus 5! I picked up a car and while driving the transmission packed up. I had to wait on the line for customer services to try and sort out the problem and was told I had to wait an hour for NRMA. Then I was told by the NRMA guy that I had to wait for 90 mins for a tow truck. Yet another terrible experience with GoGet. This company is the absolute worst.

I just want to express my total disappointment with GoGet .
This is the third time they changed my account with extra transaction , eg. Initial charge and then another charge now t for the petrol balance but the initial charge plus the petrol.
Those transactions showing pending in my account.
I waited once 7(seven) weeks to get my money back. I don't think it's legal to charge twice for single service. I will have to contact ACCC to bring to their attention this issue. The other issue Is that they say they refunded the amount but when I called my bank they said there is no refund in their system. Terrible experience ! I will cancel GoGet account.

Easy sign up process, no hassle, customer service fantastic. Everything was hassle free with no stress.

Have used the service for many years. In the early days, it was great. Customer call centre experience these days is laughably bad. Recently went to book a car and when I couldn’t log on successfully and phoned to find out why, I was informed that my account had been closed because it was “dormant” (whatever that means). No notification to that effect. Just an arbitrary decision apparently. Bizarro World. Would not recommend.

Easy to call and start the car. Costs are high, but a good experience overall

I’ve had a GoGet account for a few months now. My last ever trip was shortened without any prior knowledge. When I tried to view my account it had said my membership and account was permanently suspended “due to activities that don’t align with our policies” so when I gave them a call they said they can not disclose the reasoning of canceling my membership. Very weird…I’d say don’t book with them as they aren’t consistent and charge u extra without full explanation.

Cant even process a basic ID verification to use their service, Aussie citizenship, aussie license - what is the point of their service?

This is a simple way to get about , easy to join, easy to rent , easy to see what the cost is . Very simple

GoGet’s sign up process is a joke, except it is not funny.

Their biometric verification incorrectly rejected my identity, automatically blacklisting my email address in the process, customer support confirmed there is no way to manually verify who I am. The only solution is to create a new email address and sign up each time biometrics fails as my email address is now 'problematic'. There is no guarantee of success, and no alternative process.

Imagine needing to create endless email accounts just to access a car sharing service because their software made a mistake with no course for rectification, no guarantee that it won't keep repeating it, or that there is an outcome at the end of the process.

I offered to go a physical location to verify my identity and was told this was not possible as they have no physical locations, ultimately I received the following email.

'
Thank you for your application to join GoGet.

Unfortunately at this time, your application has been rejected.

The information you provided us in your application didn't meet our requirements.

We’re sorry we couldn’t be of service and we wish you the best in finding an alternative method of transport.

'

No clarification of what information didn't meet requirements (phone call identified biometrics), no offer of support to rectify the error, no resolution except 'keep creating emails and trying to apply'. My drivers license looks like me, and I would still be applying with the same face and the same drivers license, so what is expected to change if I create endless accounts and repeat the same process?

Terrible customer service that works in absolutes for a not so absolute car rental service in return. If I'm forced to park my rented car outside it's pod because another car is parked there instead, tell me why is it that I have to cop the fine? So stupid that a car share company that works with the council on getting car share spots, can't work with the same council to fine the right vehicle. Please make it make sense.

I tried to sign up for an account so that I can use a van for a photoshoot. It turns out that their verification system is faulty because I wasn't receiving thir verification SMSs. I called (twice) to get this resolved and their customer service was so confused, they kept repeating the same instruction. When I politely pointed out I couldn't give that information because I wasn't logged in, I was put on yet another hold while the team figured things out.
In the end I told them to just delete my account and all my information (who knows if that'll happen but at least I know I won't be receiving their messages!)
I'll find another rental option that's not a nightmare from the very beginning!

STAY AWAY DODGIEST CAR RENTAL COMPANY EVER!
I booked a go get as I had my car sent to get fixed so I needed it to get to work, firstly the car wasn't parked where it was meant to be I called them was on hold for 20min had to wait another 20min for the car to get dropped off by the previous customer. Secondly The car was left a mess rubbish everywhere and dirt all over the car like it had been used for 4 wheel driving. I was already 40min late for work so I had to just bare it and go. Once I had gotten to work I had a co worker notify me that one of the number plates were missing off the car I hadn't realised as I was already late for work seeing as I had to wait for the vehicle, luckily i hadn't driven past any police officers as it would not have looked good at all. Complained to customer service i called them multiple times for a follow up but I am still waiting. Very unprofessional the company does not inspect the cars, you can barely catch them on the phone. Worst experience ever!

Plenty of instructions as to how Goget worked which helped me to feel comfortable in how I was going to use the car, system etc.

Getting the smart card from the vehicle was easy and the person who assisted me in the process was great.

Booking the car was super easy and altering it was simple.

I’m not a member but after my recent experience with a friend trying to help me move some items using a van I will never sign up. We booked a week out they cancelled 3 times but had already taken payments out for each booking.

They made a false advertising claim of a new customer signup credit which she couldn’t activate. They allow back to back booking times and then allowed the booking before ours extend into our booked time with no notification. We arrived ahead of time to find no van and had to call them to find this out.
They use offshore call centre who just read a script of platitudes without any competency to assist us to find a solution to problems they caused. Offered an insulting $35 compensation for completely stuffing us around.
They had poor English comprehension skills and I had to ask questions again and again before I actually got an answer to the question instead of some scripted response.

We never got the van in the end and my friend cancelled her membership and is going to ACCC about the false advertising claim for new customer’s credit. I am going to make a complaint to my building management that we should break ties and find an alternative for our building complex car hire.

Just an awful business with poor customer service.

Easy booking. Lots of cars available within walking distance. Petrol costs covered and card in the car for easy transaction.

The car wasn’t parked in the designated spot, not even remotely close, which meant it took me an extra 30 minutes to locate it. I requested that this time be added to my booking, however I was instead charged both for the extension and from the original start time.
the car is also broken with the driver door rubber seal missing creating loud noises while driving.

What a joke
First car battery died
Had to carry heavy luggage up and down hills with terrible left knee pain to get to replacement.

Was late for training tring to find replacement vehicle

Got in to a find ntak below 1/4 nearly empty making me later again.

Took photos, and sent re petrol They are quick to take money out, still not relace your costs. No map navigation

First and only use huge dissapointment
If i could score 0 i would