Blossoms Schoolwear Reviews 

The worst customer service I've ever experienced.
I ordered a school blazer online. I never received any notification as to how long I'd have to wait to receive my order. When I phoned it went to voicemail and I never received a callback despite phoning numerous times. After a month I've opened a case with my credit card company to get a full refund. AVOID!

Waited 8 weeks. Items did not arrive. Called shop, left voicemails, sent emails and didn’t receive a single reply. Shambles of a shop.

Ordered a blazer the afternoon before school started in the morning their driver delivered the blazer for Mearns Castle by 7pm to my home in Maidenhill.
Quite a few of the folk who order .don't look at the 4 week delivery time before ordering then when their order does not arrive they write negative reviews.they should not order if they do not look at the clearly mentioned delivery timescales

Despite ordering in good time and prior to the deadline on their FB page my order did not arrive. Went into the store as they do not respond to emails or phone calls and was advised that there was a delivery the following Monday and that I could convert my order to click and collect. Needless to say the order was not ready for collection and I was ensured that it would be there the following day and that I would receive a phone call. That did not happen. Made another visit to the store and after waiting 45 minutes managed to get part of my order. Left it another week and returned to the store to be told that the items were not available and that they would give plain items to their machinist to put the logo on. Five visits in total and didn’t receive my full order until after the school year had started. Had a similar experience the previous year-thankfully my child will be attending a different school next year hopefully with a different supplier.

I ordered a blazer online in July and appreciated it might come slightly late due to my delay in ordering and was prepared to wait the two weeks quoted.
The estimated delivery date would have been one week after school had gone back but I could deal with that.
I went down to Blossoms to check on the status on the due date as I hadn't heard anything only to be told I'd ordered "quite late". I was told the blazer hadn't arrived as expected and I was told to go back the following week.
Again I went back, again I was told it was "quite a late order", again the blazer hadn't arrived. I was told it would be in the following Tuesday.
I went back on the Tuesday. The blazer was there but needed to go to the tailor and wouldn't be back until the Thursday.
Went on the Thursday and finally collected the blazer.
I feel I got off lightly compared to some customers who had been waiting much longer than me.
What I don't understand is why a uniform shop wouldn't hold stock of uniform items in the lead up to a new school year. I can understand maybe waiting for items to be ordered in during the year but why the wait when they know customers are going to be ordering uniforms.
Also honest delivery timescales need to be given as having to go in two or three times before collection is annoying.
Blossoms have a bit of a monopoly as they're the only supplier in East Kilbride now, but I have noticed some schools are beginning to offer alternative suppliers themselves.
Maybe a sign to up their game?

Terrible communication, took 8 weeks to receive my order which I could accept but nobody answers the phone or responds to emails or left messages which is very unprofessional. Products good once eventually received.

Ordered on the 23rd July. It is now the 1st of September and I haven’t received my order despite paying almost £12 for delivery. I have emailed customer services and have received absolutely no update or indication of when my order is expected to arrive . I received the order so late that I had to purchase other items for school starting. Huge waste of time and money .

I placed an order for over £100 on 12/7/26 and there was nothing to say there would be any delay on the order. Received nothing for over 2 weeks, tried to call and email to get an update, got no reply to the email and the phone number went straight to a full voicemail. I went into the EK store and they advised it would be 4 weeks from order date to delivery. We accepted this and then waited the 4 weeks. We recieved nothing, went to the store and they said it was dispatched and would be delivered the following saturday. We waited for the Saturday, still nothing, went back in on the Monday and they said it was out for delivery and would be delivered the next day. I did not believe this so requested a refund which they agreed to and they marked my order as refunded and told me to wait 3-5 working days for the refund. I got no refund but got an email saying the order was refunded. 2 weeks later and no refund received. Went back into the shop today and asked for a cash refund because the card refund is not processed. The boss refused to do this and said that they would email their payment processor to check why the refund hasn't went through. I asked them to send the email straight away and let me see it. The owner did this and sent the email but sent it to

ENQUIRESBUSINESS @PAYPAL.COM

I checked this out and it's not a real email address for paypal and I called the boss on this at the time but he maintained that it was a real email address and the refund will be processed soon.

This is now crossing into fraud rather than bad business practice. Since having this issue I have spoken with a number of parents from my child's school who have had similar or even worse issues with Blossoms. One of which went to small claims court to get their money back.

I will never be using them again and will be sending this to trading standards.

I would implore anyone who has had similar issues to claim a chargeback through your bank within 120 days of your refund not being received.

11 weeks still no uniform ended up going into the shop and promised it would be here on the Friday with special delivery had to buy another uniform from another shop for the Wednesday still never got the uniform I ordered no response nothing have went through my bank to get a refund as this place is a joke

I wish I had read the reviews before I ordered. Ordered a school hoody a month before school started had to email when it didn’t arrive. Was told it would arrive around 1st Aug. Needless to say it didn’t, a further two emails sent and no response. I fortunately paid via PayPal and I contacted them and got a refund.

First time customer and I wouldn't use Blossoms again unfortunately, despite the items being good quality when (finally) received. (15 years or so of potential future business down the drain in one fell swoop!)

I ordered several items online in early June, receiving email confirmation with an estimate of 7-10 working days. No way to check status of order without calling up. Upon calling for an update after this timeframe, I was given really vague information (really useless customer service, frankly) and had to press for a more specific estimate of delivery.

About 3 weeks after the initial order, I got an automated email saying my items were shipped. Hurrah! Having been told on the phone that they use 48hr service, I was expecting my items 2 business days later. However, no sign of them after a week.... called up again, and this time it was blamed on Royal Mail 'not picking up items as frequently as they should be'. I was told I'd get a text from Royal Mail with a tracking number by the following day. Spoiler alert: I didn't. Another phone call; I was told the person who deals with online was not available and he would call me back. Yep, you guessed it: he didn't. Two weeks after the email saying my items had been shipped, I got the same email again (your order status is 'shipped'). My items finally turned up 5 weeks after the initial order.

Appalling Service, Constant Broken Promises, and Zero CommunicationI paid £80 upfront for an embroidered school blazer and have been subjected to an absolute masterclass in unprofessionalism and awful customer service.On the 10th, I was promised the blazer would be ready for collection at 5:00 PM. I arrived and waited for half an hour, only to be told it wouldn't be ready until the following day. No one bothered to give me a courtesy call to save me the journey.I returned on the 11th, waited another 20 minutes, and was met with the exact same excuse by the male owner. When I expressed how unhappy I was with this unprofessional treatment, he gave me a sob story about the tailor having a sick child. While family emergencies are understandable, it does not excuse a total failure to communicate with customers, nor does it justify continuing to take on an overwhelming volume of orders that the business clearly cannot fulfill on time. He then explicitly guaranteed that it would "definitely" be ready the next day at 5:00 PM.After shifting my schedule around and waiting, I went back today, only for the female owner to tell me it wouldn't be ready until next week. When I refused to accept this and recounted the male owner's explicit promise, she immediately changed her story, claiming it would now be done by tomorrow at 10:00 AM.When I pointed out how incredibly unprofessional this back-and-forth was and asked how they intended to reimburse me for my wasted time and petrol—all of which could have been avoided with a simple phone call—I was met with generic, empty apologies. I requested a partial refund on the £80 I paid due to the extreme inconvenience, and she flatly claimed she "couldn't do that." As a independent, family-run business, pricing and refunds are entirely at their own discretion, so this was simply a lie to avoid accountability.They are perfectly happy to take your money upfront but have zero respect for their customers' time, schedules, or wallets. Avoid this shop if you expect honesty, professionalism, or basic communication.

Items were delivered however took 4 weeks and delivery updates were lacking

I wouldn't give them even one star. I ordered school wear for my son on the 5th of August and have received nothing. Called them and no response. After reading the reviews on here I doubt I will get any response nor my money back. Will be reporting to trading standards.

How is this business still running?!!

Wanted to support a local business so ordered online after trying on a few bits in the shop. Ordered a bundle of branded items at the start of July and have still not received these items over 6 weeks later. Have called twice and each time been reassured that the items would be received within a few days. Last time I called was 2 weeks ago when I was told they would arrive middle of last week and STILL I have not received the items. I was told they would guarantee delivery before the start of term but I've had no update and today is the start of term! To make matters worse they seem to not be answering any calls and have not responded to my voicemail or email.

Judging by other reviews on here I'm not sure I'll ever receive my items.

I will be reporting them to trading standards. Please do not make the same mistake I did by shopping with them.

Zero stars! Ordered my son’s nursery uniform on 15th July. Heard nothing so called the shop end of July and was told it would be in by 10th August! After explaining it’s not much time to see if it actually fits and get a replacement if it’s too small she said they were big made! Roll forward 10th August heard nothing tried phoning, straight to voicemail, tried emailing no response sent my husband down today 11th August, he said the queue was out the door and everyone was fuming because same thing happened to them. The guy gave him age 5-6 jumpers I ordered 3-4. He said they were small made!!
They look tiny I have no idea if they are even going to fit tomorrow!!
Would never buy here again especially after reading others reviews who ordered way before I did! Absolute joke!!

Never again. I promised myself I wouldn’t order from this company again after the carry on last year. Sadly I could find no other supplier for the sweatshirts I wanted this year so had to go with them. Ordered in July for home delivery. No word on my order, no one answering the phone and no reply to emails. School back tomorrow so went to the shop which was queued out of the door and appeared to be in complete chaos. Lots of unhappy people in the queue. Teenage girls trying to answer customer queries and find items. Stock room open for all to see with uniform lying everywhere. A complete mess. The woman behind the till was rude to me about online ordering and me coming to the shop. When I raised concerns about no one answering emails or phones and the chaotic scenes in the shop she loudly accused me of being abusive and a racist! Could not believe what I was hearing. My order is incomplete but I had to take what she gave me as school is back tomorrow. She loudly told me that she doesn’t want my ‘racist’ business anyway and said she would cancel my order. I’m too shocked to even be angry at this point and still baffled as to what on earth I supposedly said that had ANYTHING to do with race. Absolutely awful company. AVOID.

Absolute joke of a company do not use,waited 3 months for school blazers and cardigans,no update on shipping and no cardigans for my daughter starting school apparently the order is somewhere and they told me no refunds,DO NOT USE THIS COMPANY.

I've fallen for a scam company. Do NOT USE.

Ordered over 4 weeks ago. Chased up order was put through to a manager who said i would receive by last week. Still not received my order. Emails sent voicemails left but no reply. They do not answer the phone number given. Schools now opening and no sign of our uniform