I like the service. It's easy to get a prescription and order. I feel like they hold you to ransom with your order though, as when you order express delivery, it comes reasonably quickly, but every... See more
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Fast, reliable, no nonsense What I expect from a German Co. A nicely working app as well. And a BIG shout out to: CANNABIS APOTHEKE RHEINLAND so far the quickest reaction time, ordered yester... See more
I´ve been a patient for more than a year now and it has been nothing but a good experience. I was very sceptical in the beginning but everything turnt out just fine. Trying to reach someone in Cust... See more
I recently had the pleasure of experiencing Bloomwell's service, and I can't say enough good things about it! From the moment I placed my order, everything was seamless and efficient. The quality o... See more
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Bloomwell ist deine rundum Komplett-Lösung für deine med. Cannabis-Therapie. Ganz bequem von unterwegs aus innerhalb von 5 Minuten Patient werden, Termine buchen oder ein kostenloses Rezept anfragen, den umfassenden Live-Blütenbestand checken uvm. Digital, schnell und diskret.
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Kostenloses Rezept mit Bloomwell
4.6
Excellent
9K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Good service - Not so good delivery.
I like the service. It's easy to get a prescription and order.
I feel like they hold you to ransom with your order though, as when you order express delivery, it comes reasonably quickly, but every time I have ordered normal delivery, it has taken 4 days plus from inside of Germany forcing one to always pay extra in order to get the delivery ontime.
October 30, 2026
Unprompted review
Reply from Bloomwell
Thank you for your review and for your positive feedback about our service. 💚
We’re glad to hear that you find the prescription and ordering process easy.
Regarding shipping: standard DHL delivery can take longer than DHL Express. Express is specifically designed for faster delivery once the package has been handed over to DHL, which is why there is an additional charge for this option.
We understand that waiting several days for standard delivery can still be frustrating, especially when you need your medication quickly. We appreciate your feedback and will gladly pass it on internally.
Thank you again for sharing your experience with us.
It was good and fast better that…
It was good and fast better that expected
October 17, 2026
Unprompted review
sehr schnelle lieferung und top produkt
October 6, 2026
Unprompted review
Reply from Bloomwell
Schnell da und alles bestens – danke für die fünf Sterne, Ovidiu!
Christian von Bloomwell
My package did not arrive and it's been…
My package did not arrive and it's been more than 2 weeks; the address said it was incorrect and the package got delivered back to it's sender. I contacted DHL and they told me to talk to the sender. There is no way to contact the sender, you sit there clicking the Support button for hours and nothing happens.
October 2, 2026
Unprompted review
Reply from Bloomwell
Thank you for your review.
We’re very sorry to hear that your package was not delivered and was ultimately returned to the sender due to an address issue. We also understand how frustrating it is that you were unable to reach our support team despite trying to contact us several times.
You can currently reach our support team via email at:
📧 info@bloomwell.de
Alternatively, please send us your information directly via Trustpilot (name + email address registered with us + order number). We can then forward your case directly to our support team and take a closer look at what happened with your shipment and how we can help.
We hope we can get this resolved for you as quickly as possible. 💚
Very disappointing experience
Very disappointing experience — I will not use Bloomwell again.
Before travelling abroad, I needed a new prescription and a Schengen travel certificate. I explicitly requested 20 g of flower in the range of roughly €3–4 per gram. Instead, without consulting me, the doctor prescribed a product costing around €10 per gram, pushing the order to roughly €230.
I complained about this several times before paying. Support responses took days, my urgent phone call was simply “forwarded”, and the treating doctor did not respond when I contacted him directly.
The travel certificate process was also unnecessarily chaotic. The payment request only arrived days after I had ordered it, while my departure was getting closer. At one point, the expensive prescribed flower was even shown as unavailable in the app, while I could still proceed to checkout at the same price.
Because the trip was imminent, I eventually paid everything — around €300 in total — simply to maximise the chance of being able to travel legally with my medication. To be fair, both the medication and the certificate did eventually arrive in time.
After returning, I asked Bloomwell whether they would at least offer a partial refund or goodwill credit for the huge price difference. They refused on the basis that by paying I had “accepted the price”, despite the fact that I had repeatedly objected before paying. Their final response then explicitly asked me not to contact them further about the matter.
For a medical service, I find the combination of poor communication, slow support, lack of coordination between doctor and platform, and refusal to meaningfully address a problem that had been raised before payment unacceptable.
I will not use Bloomwell again.
Update 06.10.26:
Thanks for following up. I wasn’t asked to provide an email address in Trustpilot’s information request — I only entered my name. It appears Trustpilot supplied the email address associated with my Trustpilot account, which is different from the email address registered with Bloomwell.
I’ve contacted you from my registered Bloomwell email address with the relevant order details so you can identify the case.
Update:
03.11.26
No further contact was received after contacting you via the correct email address, so I have to assume your offer of compensation was just for show on here. My commitment to never use your service again still stands.
October 2, 2026
Unprompted review
Reply from Bloomwell
Thank you for your honest and detailed review.
We’re very sorry to hear about the experience you described. While we’re glad that both your medication and the travel certificate ultimately arrived in time, we completely understand your frustration with the changes to the prescribed product, the resulting price difference, and the communication with our support team throughout the process.
We would like to take another detailed look at your case and understand why your concerns were not addressed appropriately before payment.
Please send us your information directly via Trustpilot (name + email address registered with us + order number). We can then review the full process again and also check whether there is any way we can accommodate you regarding the inconvenience caused.
Alternatively, you can reach our support team at:
📧 info@bloomwell.de
We hope we can clarify what happened and find a suitable solution. 💚
Update 06.10.2026:
We wanted to see if there is any way to compensate you for your experience, but the email address you provided does not seem to be linked to any orders.
Did you maybe use a different email address for your order?
Really fast shipping with express
Really fast shipping with express. I have ordered a bunch of times, and will keep ordering my supply from Bloomwell. Dope company
September 22, 2026
Unprompted review
Reply from Bloomwell
Thanks so much, Sarah! Great to hear that express shipping worked so well for you – and thank you for sticking with us. 💚
Steffi from Bloomwell
I wanted to try it out but ID Check service is broken
I wanted to try it out and everything is perfect until you come to Verimi Identity Check which is impossible to do it because it redirects to a new page in Verimi and it asks to login on verimis page and there isn't any registration on their end too so it's not possible to verify ID because verimi does not work at all
September 21, 2026
Unprompted review
Reply from Bloomwell
Thank you for your review.
We’re very sorry to hear that you’re experiencing problems with the Verimi identity verification and are therefore unable to complete your registration.
The verification process should of course allow you to complete the necessary identity check without getting stuck on the Verimi login page.
We’d be happy to take a closer look at what is causing the issue in your case. Please send us your information directly via Trustpilot (name + email address used to register with Bloomwell), so we can forward the issue to the responsible team and help you complete the verification.
If you have used Verimi before with a different email address, you could also try logging in with that address.
We hope we can get this resolved for you quickly. 💚
You take the money before hands
You take the money before hands, so that should ensure a greater service, on the app, the section where you need to get support does not work.
I am a 2nd time customer, the first time went so smoothly, now this is the worst experience so far, I had to take 2 days to be at home working from, and still 2 days the delivery never showed up! Same address, same instructions, and I never received my package.
September 10, 2026
Unprompted review
Reply from Bloomwell
Thank you for your review.
We’re very sorry to hear that your second experience with us has been so disappointing, especially after your first order went smoothly.
We understand how frustrating it is to make arrangements to be at home for the delivery, only for the package not to arrive as expected. We’re also sorry that you weren’t able to get the support you needed through our app.
For clarification: With DHL Express, delivery usually takes 1–2 business days after the order has been dispatched by the pharmacy. The Express delivery time therefore only begins once the package has been shipped and handed over to DHL, not when the order itself is placed. The time of dispatch depends on the receipt of payment and the prescription.
We’d like to take a closer look at what happened with your delivery and help clarify the current status. Please send us your information directly via Trustpilot (name + email address registered with us + order number), so our team can investigate your case.
We hope we can get this resolved for you as quickly as possible. 💚
Reply from Bloomwell
Thanks, Gui! Glad the service and pricing worked for you. What made you choose us?
Lukas from Bloomwell
Fast delivery and good Quality..
Fast delivery and good Quality..
I got what I paid For. 👌👌😎😎😎
July 23, 2026
Unprompted review
Reply from Bloomwell
Thanks, Marco! Glad you got exactly what you paid for. 😎
Christian from Bloomwell
They couldn't care less about customers
So I ordered my usual medication, but somehow the medication wasn't in stock, so it obviously failed. Well in a normal company they would change the product or idk reach out to help. No, those guys ignored me for a month straight....support didn't answer. And since I pay with Klarna I declined to pay and gave them proof for everything with screenshots, they did agree and got their money back and didn't ask for mine.... bloomwell on the other hand reached out to just tell me I need to pay...because the doc tried to make a receipt, that's completely insane to me, they messed up so hard and instead of a sorry and all good they ASK FOR MONEY, till this day I have not a receipt and i can tell you switch away from them the other options are cheaper, faster, and more professional, all bloom well does is ads an be greedy
July 22, 2026
Unprompted review
Reply from Bloomwell
Thank you for your honest review.
We are very sorry to hear about your experience, especially that you didn't receive a response from our support team for such a long time. We completely understand how frustrating this must have been.
In some cases, a pharmacy may receive a high volume of orders or its inventory may not be fully up to date, resulting in a product no longer being available. Normally, patients are offered suitable alternative products. Depending on the price of the alternative, either an additional payment or a refund of the difference may be required.
If you prefer to receive only your originally selected medication, transferring an existing order to another pharmacy is unfortunately not possible at this time. In those cases, the fastest option is to cancel the order and place a new one with a pharmacy where the medication is still available.
We would also like to take a closer look at the concerns you raised regarding the invoice and your communication with our support team. Please send us your details directly via Trustpilot (name, the email address registered with Bloomwell, and your order number), so we can review your case in detail.
Alternatively, you can also reach our support team at:
📧 info@bloomwell.de
📞 +49 69 870 043 880
Mon–Fri 9:00 AM–3:00 PM, Sat 10:00 AM–1:00 PM
Thank you for taking the time to share your feedback. We'd appreciate the opportunity to investigate what happened. 💚
Very fast delivery
Very fast delivery, 2 days and a very , very good produkt, i am very satysfied
July 7, 2026
Unprompted review
Reply from Bloomwell
Thank you, Anton! Two days and very satisfied – great to hear.
Christian from Bloomwell
Unbelievable fast delivery
Unbelievable fast delivery
Tanx weed city weesbaden Apotheke
May 28, 2026
Unprompted review
Reply from Bloomwell
Thanks, Milad! Glad the delivery was that fast – we'll pass your thanks on to your pharmacy.
Christian from Bloomwell
Good prices
Good prices, Fast delivery and quality products. I'll be referring all of my friends!
May 1, 2026
Unprompted review
Reply from Bloomwell
Thanks, Mitch – and thanks for spreading the word to your friends!
Christian from Bloomwell
Schneller, effizienter und freundlicher Service/Quick, efficient and friendly service
Ein absolut hervorragender Service. Ich war am Samstagvormittag beim Arzt, der mir ein Rezept ausstellte. Am darauffolgenden Sonntagabend gab ich meine Bestellung für die Medikamente über die Bloomwell-App auf. Am Dienstagnachmittag waren meine Medikamente bereits per DHL Express bei mir angekommen. Ich bin überaus zufrieden mit der Schnelligkeit und dem Ablauf bei Bloomwell als meinem Anbieter.
Absolutely excellent service. I saw the doctor on Saturday morning and he wrote a prescription for me. The following Sunday evening, I was placing my order on the Bloomwell app for my medication. By Tuesday afternoon, my medication had arrived by DHL Express mail. I couldn’t be any happier with the speed and process using Bloomwell as my provider.
May 12, 2026
Unprompted review
Reply from Bloomwell
Danke, Jesus! Samstag beim Arzt, Dienstag die Lieferung – schön, dass alles so reibungslos lief. 🙌
Lina von Bloomwell
Quick response and fast service
May 11, 2026
Unprompted review
Reply from Bloomwell
Thank you, Oscar! Glad everything went quickly.
Steffi from Bloomwell
Highly satisfied with the entire…
Highly satisfied with the entire service!!
April 22, 2026
Unprompted review
Reply from Bloomwell
Thanks a lot, Andrej! Glad you're happy with the whole service.
Christian from Bloomwell
I remember pouring my heart out into…
I remember pouring my heart out into the request for obtaining a medical cannabis recipe. I stated that I needed it desperately, stating several of my life-hindering conditions. They denied my request with an automated system, no support, or anything else. It was the end of the road apparently. And my suicidal intentions only grew stronger. I decided to just go ahead and grow it myself since it was now legal. Turns out, it didn't only help one of my conditions, it solved SEVERAL more that I didn't even know I had! So I did in fact need it desperately... I will never forget that this automated system almost ended my life.
April 30, 2025
Unprompted review
Reply from Bloomwell
Thanks for your feedback.
We’re very sorry to read about your experience and the situation you describe. This sounds incredibly difficult, and we’re glad to hear that you were able to find something that improved your quality of life even if it was not with us.
Please understand that decisions regarding prescriptions are made based on strict medical and regulatory guidelines. In some cases, applications cannot be approved if certain criteria are not met or if there are medical reasons that prevent a prescription. That said, we understand how frustrating and discouraging this can feel—especially when you were seeking support.
It’s important to us to handle situations like this with care and responsibility. If you’re currently struggling, we strongly encourage you to seek support from a qualified healthcare professional or a local support service in your area—they can provide direct and immediate help.
If you would like, you are welcome to reach out to our support team so we can review your case and provide more context around the decision.
We wish you all the best moving forward. 💚
Very good experience
Very good experience. The quality of the products is good and delivery was also on time. I had opted for express delivery in a day and I got it in a day.
April 18, 2026
Unprompted review
Reply from Bloomwell
Thank you! Express in a day, as promised – glad it worked out.
Christian from Bloomwell
Reply from Bloomwell
Thanks, Ahmed! Right to your doorstep – that's how it should be.
Christian from Bloomwell
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