This is the first time my friend advised me to try BlackCircle which I have never heard of before. I contacted them and selected the tires I want and voila, they were at my house on the day they said... See more
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Company details
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Blackcircles.ca is a Canadian company whose head office is in Montreal. Our main objective is to offer our customers a level of service that is unrivalled in Canada as well as some of the most competitive prices on the market. Our customers can choose between 2 options: Purchase tires with home delivery in 3-5 days in most cases Purchase tires with installation: the customer chooses the garage and the appointment date and time, and we take care of the rest!
Contact info
3324 Taschereau Blvd Suite 200, J4V 2H6, Longueuil, Canada
- 1 844-926-2527
- support@blackcircles.ca
- blackcircles.ca
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 24 hours
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I've been ordering from Blackcircle for…
I've been ordering from Blackcircle for 6 years. Every transaction is simple and fast. They average 2 days delivered to my door. I need a little help this time and Edward went above and beyond to make sure I was taken care of. Can't recommend them enough!
They had the tire in stock at a good…
They had the tire in stock at a good price. Delivery to my home fast. The downside is that the Tires are a year old according to the date code on them and they were not wrapped or protected in any way and got slightly beat up. This is my second purchase from Black Circles and I consider then a very good choice, but small improvements are needed to make it 5 star.
Excellent tires
Excellent tires, excellent price and delivery to my door was only 4 days! And the shipping was free! Outstanding and exactly as they advertise!
Horrible Experience!
Ordered 4 tires for delivery to the shop. After 8 days, only 3 tires arrived, due to incorrect address. The 4th tire took another 17 days to arrive, due to barcode label unreadable, could not locate recipient, delvery attempted on 3 consecutive Saturdays when shop is closed on Saturdays. 25 days total. Blackcircles staff repeatedly advised they would investigate and provide me with information, but they provided nothing. The price of the tires was good, but in hindsight I would have paid more to avoid this type of shit show. You get what you pay for.
Reply from blackcircles Canada
Excellent selection and pricing
Excellent selection and pricing. Fast shipping. would definitely use BCC again.
Not the best when things go wrong
I recently used Black Circle for the first time, I had only ever used Costco before and will be going back for my next set. Initially everything seemed good with ordering and delivery notifications to the installer. When I went for my appt this week I was told the sensors were not received and to contact Black Circle for replacement or a refund. This also involves me paying twice for an installation appt that was not my fault ($120). Dealing with customer service has not been good - I was told twice that the parts were delivered and there was no further help to be had, out $250. They said they would call the garage, they did not. I had to call the garage to contact Black Circle. Now I'm on the hook for another $120 to install the sensors when they arrive, I won't be using Black Circle services again.
Reply from blackcircles Canada
Very good experience best price and…
Very good experience best price and service !!!
The customer service is amazing and…
The customer service is amazing and the delivery was fast!!
Easy and efficient!
Very easy to find what you are looking for and amazing customer service!
Order once again and everything was…
Order once again and everything was great - Got help to choose my tires and delivery was ultra fast
got my tires delivered to one of their…
got my tires delivered to one of their shops excellent service fast and conveniant
fantastic experience from star to…
fantastic experience from star to finish. the website is super easy to navigate, the prices are extremely competitive and finding th right tires for my car was a breeze.
Great experience for purchasing my new…
Great experience for purchasing my new winter tires! I had never heard of Blackcircles before last week, and my friend told me he bought his tires online, and how it was so fast for delivery. The agent I spoke to really helped me choose the best option for my car and my budget. Thanks Blackcircles! You guys made this really easy for me!
This was the third time using…
This was the third time using Blackcircles and once again I was not disapointed. Website is easy to use, the delivery was fast and the support staff were amazing. I recommend Blackcircles to all my friends and family. (and sometimes strangers)
best price and service !!!
best price and service !!!! will buy again
I really appreciate the quick answer…
I really appreciate the quick answer from customer service. The shipping is really fast and it was a perfect match for my car.
Put someone in shipping that knows how…
Put someone in shipping that knows how to ship to home.
1st shipment 2 yrs ago went without hitch. This one total flop, shipped to wrong town with severe limits on time for pickup 1.25 hr drive then tried to say my location is remote. I even remind them some shippers were picky and who to use. Total crap.
Reply from blackcircles Canada
Terrible customer service experience
Online site doesn't specify what wheel seat type it is and customer service is not knowledgable or doesn't help at all.
First customer service agent I got matched with didn't message me at all and just ignored me for 30 minutes. Second agent kept not confirming whether a wheel I wanted was a flat seat or ball seat or if it will fit on my car. Product page doesn't even have product number for me to check on manufacturer's website to confirm.
This whole interaction left a terrible taste in my mouth and ended up buying from PMC Tire for an even better price and service. PMC Tire was even able to double check fitment and reply to my email on the weekend before my order started being processed.
Reply from blackcircles Canada
Fast and prompt service
Fast and prompt service, ordered and delivered in 3days to Nova Scotia. Great price.
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