blackcircles Canada Reviews 

299
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers had a great experience with this company. Consumers consistently highlight the unbeatable prices, great deals, and wide selection of tires available for various vehicle models. Shoppers find the convenient online ordering platform exceptionally easy to use, leading to smooth and efficient transactions. Furthermore, buyers are thoroughly impressed by the remarkably fast shipping times, with many successfully receiving their orders within days. However, some people mentioned that shipments were occasionally very slow to arrive or experienced unexpected delivery delays overall. A few customers also noted missing tracking information or expressed frustration with customer support interactions.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt shipping that often... See more

Product

People report positive experiences with product, highlighting unbeatable prices, a great selection of brands,... See more

Price

Consumers find price to be a major highlight, with reviewers frequently noting that the costs are very... See more

Service

Clients share satisfaction on service, frequently praising fast and convenient shop delivery alongside... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is the first time my friend advised me to try BlackCircle which I have never heard of before. I contacted them and selected the tires I want and voila, they were at my house on the day they said... See more

Rated 4 out of 5 stars

Unbeatable price on my Bridgestone Blizzak tires! Great selection as well. Only complaint is I had to pay for shipping and I'm in the GTA. Especially spending over $1000 you'd expect it to be free!

Rated 5 out of 5 stars

It was so easy finding the right tire size for my 2023 ram truck and finding tires at the price that I got them for was very surprising. I’m very very satisfied with my purchase and having them shippe... See more

Company replied

Rated 5 out of 5 stars

I was skeptical having seen some of the reviews online but then absolutely amazed by how straightforward this was. Best prices anywhere, easy online ordering and arrived within 2 days! Tires came abo... See more


Company details

  1. Auto Parts Store
  2. also in
  3. Car Accessories Store
  4. Wheel Store

Written by the company

Blackcircles.ca is a Canadian company whose head office is in Montreal. Our main objective is to offer our customers a level of service that is unrivalled in Canada as well as some of the most competitive prices on the market. Our customers can choose between 2 options: Purchase tires with home delivery in 3-5 days in most cases Purchase tires with installation: the customer chooses the garage and the appointment date and time, and we take care of the rest!


Contact info

4.2

Great

TrustScore 4 out of 5

299 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(299)

198 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been ordering from Blackcircle for…

I've been ordering from Blackcircle for 6 years. Every transaction is simple and fast. They average 2 days delivered to my door. I need a little help this time and Edward went above and beyond to make sure I was taken care of. Can't recommend them enough!

November 2, 2026
Unprompted review
Rated 4 out of 5 stars

They had the tire in stock at a good…

They had the tire in stock at a good price. Delivery to my home fast. The downside is that the Tires are a year old according to the date code on them and they were not wrapped or protected in any way and got slightly beat up. This is my second purchase from Black Circles and I consider then a very good choice, but small improvements are needed to make it 5 star.

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent tires

Excellent tires, excellent price and delivery to my door was only 4 days! And the shipping was free! Outstanding and exactly as they advertise!

October 16, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Experience!

Ordered 4 tires for delivery to the shop. After 8 days, only 3 tires arrived, due to incorrect address. The 4th tire took another 17 days to arrive, due to barcode label unreadable, could not locate recipient, delvery attempted on 3 consecutive Saturdays when shop is closed on Saturdays. 25 days total. Blackcircles staff repeatedly advised they would investigate and provide me with information, but they provided nothing. The price of the tires was good, but in hindsight I would have paid more to avoid this type of shit show. You get what you pay for.

October 30, 2026
Unprompted review
blackcircles Canada logo

Reply from blackcircles Canada

We sincerely apologize for the delivery delays and the frustration this situation has caused. We understand how disappointing it must have been to wait so long for your complete order, especially without receiving the updates you expected from our team. While some shipping issues are beyond our direct control, we recognize that our communication should have been better. We truly appreciate your feedback and will use it to improve our service and prevent similar situations in the future. Thank you for your patience and understanding.

Rated 2 out of 5 stars

Not the best when things go wrong

I recently used Black Circle for the first time, I had only ever used Costco before and will be going back for my next set. Initially everything seemed good with ordering and delivery notifications to the installer. When I went for my appt this week I was told the sensors were not received and to contact Black Circle for replacement or a refund. This also involves me paying twice for an installation appt that was not my fault ($120). Dealing with customer service has not been good - I was told twice that the parts were delivered and there was no further help to be had, out $250. They said they would call the garage, they did not. I had to call the garage to contact Black Circle. Now I'm on the hook for another $120 to install the sensors when they arrive, I won't be using Black Circle services again.

October 26, 2026
Unprompted review
blackcircles Canada logo

Reply from blackcircles Canada

We sincerely apologize for the frustration and inconvenience you experienced with your order. We understand how disappointing it is to face additional installation costs and communication difficulties, especially when you expected a smooth experience. Please note that tires, wheels, and TPMS sensors may be shipped separately, which can occasionally result in different delivery times. However, we recognize that this does not excuse the lack of clear communication and assistance you described. Customer satisfaction is very important to us, and we truly regret that your first experience with blackcircles.ca did not meet your expectations. Thank you for sharing your feedback, which helps us improve our service.

Rated 5 out of 5 stars

Great experience for purchasing my new…

Great experience for purchasing my new winter tires! I had never heard of Blackcircles before last week, and my friend told me he bought his tires online, and how it was so fast for delivery. The agent I spoke to really helped me choose the best option for my car and my budget. Thanks Blackcircles! You guys made this really easy for me!

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

This was the third time using…

This was the third time using Blackcircles and once again I was not disapointed. Website is easy to use, the delivery was fast and the support staff were amazing. I recommend Blackcircles to all my friends and family. (and sometimes strangers)

October 21, 2026
Unprompted review
Rated 1 out of 5 stars

Put someone in shipping that knows how…

Put someone in shipping that knows how to ship to home.
1st shipment 2 yrs ago went without hitch. This one total flop, shipped to wrong town with severe limits on time for pickup 1.25 hr drive then tried to say my location is remote. I even remind them some shippers were picky and who to use. Total crap.

October 8, 2026
Unprompted review
blackcircles Canada logo

Reply from blackcircles Canada

We sincerely apologize for the frustration and inconvenience caused by this delivery situation. We understand how disappointing it must be to have your tires delivered to a different town, especially after your previous order was successfully delivered directly to your home. While we work closely with our shipping partners to ensure smooth deliveries, unexpected issues can sometimes occur. We regret that this experience did not meet your expectations and appreciate your feedback, as it helps us identify areas where we need to improve our service.

Rated 1 out of 5 stars

Terrible customer service experience

Online site doesn't specify what wheel seat type it is and customer service is not knowledgable or doesn't help at all.

First customer service agent I got matched with didn't message me at all and just ignored me for 30 minutes. Second agent kept not confirming whether a wheel I wanted was a flat seat or ball seat or if it will fit on my car. Product page doesn't even have product number for me to check on manufacturer's website to confirm.

This whole interaction left a terrible taste in my mouth and ended up buying from PMC Tire for an even better price and service. PMC Tire was even able to double check fitment and reply to my email on the weekend before my order started being processed.

October 9, 2026
Unprompted review
blackcircles Canada logo

Reply from blackcircles Canada

We sincerely apologize for the frustrating experience you had with our customer service team. Customer satisfaction is one of our top priorities, and we regret that we were unable to provide the clear and timely information you needed regarding wheel compatibility. We understand how important it is to have accurate product details before making a purchase. Your feedback is valuable and will help us improve both the information available on our website and the quality of our customer support. We are sorry we lost your trust and hope to have the opportunity to provide you with a better experience in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look