BillyOh Reviews 

4,946
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 837 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the product quality, frequently reporting issues like warped, flimsy, or poorly constructed wood. Reviewers often found parts ill-fitting, with components not aligning correctly, and many experienced missing or incorrect items upon delivery. People also reported poor experiences with customer service, citing a lack of communication and difficulty resolving issues. However, some customers also noted significant problems with delivery, including unexpected delays, missed appointments, and items being dropped without notice. Conversely, a small portion of people felt satisfied with the product's value and found the delivery service to be prompt and the drivers helpful. Some reviewers also praised the customer service for being responsive and helpful.

What people talk about most

Product

People report negative experiences with product quality, citing issues such as warped, split, or snapped... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing significant delays beyond... See more

Quality

Customers consistently note negative experiences with quality, often describing products as poorly... See more

Order

Consumers find the ordering process to be ambiguous, with many reporting issues such as delayed deliveries... See more

Customer service

Users describe negative interactions with customer service, with many reviewers calling the service "awful"... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Our Darcy summerhouse has been up nearly a year. Windows and doors no longer close properly, we have gaps appearing virtually everyday and as quick as they are filled another appears. Where it slots... See more

Company replied

Rated 2 out of 5 stars

Some of the wood was warped especially the window beading, and some were snapped in two. There are plenty of knot holes throughout which will let rain in and some wall planks were not fitting proper... See more

Company replied

Rated 2 out of 5 stars

Job to know where to start. The overall carcus is not bad for the money. The instructions start off ok but then descend into meaningless cartoons with no part numbers or any relevance to the actual... See more

Company replied

Rated 2 out of 5 stars

No communication untill late minute, then unfortunately we were away, arranged a new delivery date, did not arrive even after phoning to make sure it was on its way, was told it it will be until the f... See more

Company replied


Company details

  1. Garden Center
  2. Furniture Store

About BillyOh

Information provided by various external sources

BillyOh has been manufacturing wooden garden buildings since 2005. Our superb selection of garden buildings includes wooden sheds, metal sheds, plastic sheds, log cabins, summerhouses children's playhouses, garden storage and greenhouses.


We provide a huge choice of garden buildings at low prices. Delivery is FREE to the majority of mainland UK.


Have a Problem?

We will make this our priority:
  • Call: 01636 822 899

or email:

  • productsupport@billyoh.com

Contact info

2.3

Poor

TrustScore 2.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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2.3

All reviews

(4,946)

792 reviews in the last 12 months

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Rated 1 out of 5 stars

Non delivery

Non delivery, I bought a treehouse for my grandchildren, the delivery was supposed to be 5 weeks ,I am still waiting 8 weeks later, with no communication, contacted them they have no date for delivery and they have not even started making it, it's a ridiculous amount of time, they weren't so slow in taking payment ,I would recommend people avoid this company.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great greenhouse for the price

A little late on delivery however I was kept informed throughout. The greenhouse was relatively easy to erect and instructions easy to follow. For the price I am very pleased with it.

July 14, 2026
Rated 1 out of 5 stars

If I could give half s star that would…

If I could give half s star that would be too much, the quality of materials are shocking, I work in a timber/ironmongery industry and would not survive long selling materials of this quality, the instructions are poor, I've had to add extra timber to this project or I would deem it extremely unsafe, the so called upgraded ladder us a joke, I can't even find anywhere on there Web page to log a complaint so I've come straight here, I would not recommend this company or product, luckily the kids like it but doubt it will last more than a couple of years without major work to keep it going which I will do because they like it, ignorance is bliss as they say.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID this company at all costs…

AVOID AVOID this company at all costs they should be ashamed. multiple things wrong from the delivery of the shed wrong day wrong time they give us. windows to small and dinted felt ripped to wood split all way across more knots that owt else gaps everywhere. Could of made a rocking chair with the door supports they just snapped. Ive contacted customer service twice told to send pictures and codes to which I did both times. So please billyoh please don't reply with contact customer service cos I have TWICE. No instructions.

July 13, 2026
Unprompted review
Rated 3 out of 5 stars

Slower despatch time to estimated

Slower despatch time to estimated. I ordered the Lincoln 4000 clear window, wooden greenhouse, we had to buy some extra wood as the purlins on the pack were too weak and in 2 pieces. We purchased once 6ft piece in a thicker dimension to make the roof fit. On the whole it looks lovely now it's up, but it wasn't as easy as the instructions were quite basic to follow.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Not just fast and efficient service but…

Not just fast and efficient service but also great follow up information to help when it arrives too.

July 19, 2026
Unprompted review
BillyOh logo

Reply from BillyOh

Thank you for the lovely review! We're so pleased you found the service fast and efficient, and that the follow-up information was helpful. Enjoy your new building!

Rated 1 out of 5 stars

SAVE YOUR MONEY AND TIME!!

SAVE YOUR MONEY AND TIME!!! AVOID!!!!! I waited months for what I thought was going to be a good quality shed. When it arrived it was put together by a joiner as per the instructions. Within 2 months the shed was literally falling to pieces with huge gaps and movement everywhere. When I reached out for help they blamed the paint of all things

July 17, 2026
Unprompted review
BillyOh logo

Reply from BillyOh

We're sorry to hear you've been disappointed. Timber is a natural material that responds to weather and requires appropriate treatment and maintenance, which is why aftercare guidance is provided. We'd like to look into this further for you — please contact our customer care team with your order details so we can investigate and discuss the options available to you.

Rated 2 out of 5 stars

Some of the wood was warped especially…

Some of the wood was warped especially the window beading, and some were snapped in two. There are plenty of knot holes throughout which will let rain in and some wall planks were not fitting properly showing daylight through. The doors didn’t fit properly and so I had to shave some off. One of the window panes was 0.75ins too short so I had to add a small beading to make it fit.
One of the side panels is a completely different colour wood from the rest, it looks like part of a pallet! I’ve had some comments about this from friends – not good ones.
It was over delivery date and not when I was told it would be delivered. Some of the parts were numbered and some not, making it hard to to work out.

July 6, 2026
Unprompted review
BillyOh logo

Reply from BillyOh

Thank you for your feedback and we're sorry to hear the build didn't go as smoothly as expected. Some natural variation in timber, including knots and colour differences, is a normal characteristic of the material. However, we take concerns about fit and delivery seriously and would like to look into this for you. Please contact our customer care team with your order details so we can investigate properly

Rated 4 out of 5 stars

Pre-built

A lot of the build was pre-built which was good

July 8, 2026
Unprompted review
BillyOh logo

Reply from BillyOh

Thank you for taking the time to leave a review! We're really pleased the pre-built sections made the assembly easier for you. We hope you're enjoying your new building

Rated 5 out of 5 stars

Great service

Great service. Fast delivery .Good value for money 6x6 plastic shed. Although most plastic sheds are a challenge to put together ( this was our second shed) we were very happy with the result . Decent instructions. No issues, would purchase from again.

July 8, 2026
Unprompted review
BillyOh logo

Reply from BillyOh

Thank you for the great review! We're delighted the delivery was fast and that you're happy with your 6x6 plastic shed. It's lovely to hear you'd purchase from us again — enjoy the new shed!

Rated 5 out of 5 stars

Twisted purlin replaced quickly and…

Twisted purlin replaced quickly and extra parts ordered came quickly but untreated as ordered replacements arrived soon after.

July 15, 2026
Unprompted review
BillyOh logo

Reply from BillyOh

Thank you for your review! We're glad we could get the replacement purlin and extra parts sorted out for you quickly. Enjoy your building!

Rated 2 out of 5 stars

Bad workmanship

No communication untill late minute, then unfortunately we were away, arranged a new delivery date, did not arrive even after phoning to make sure it was on its way, was told it it will be until the following monday, phone on the Monday to told there was no delivery slot scheduled, they sorted out a time for that day then was told there was no driver, eventually arranged at 6.30pm that day after a few more phone calls . Order is all there as far as we can tell as we have had big problems putting it together, non of the panels match and some are bigger than they should be so have had to alter them. Every piece of wood is bad worped, panels have lots of knots which has slit and come out so now have lots of holes, have now spent other £200.00 on wood to correct and strathen it, Customer Service was ok when we phoned them about the delivery date. it was the delivery company that we had problems with.

July 14, 2026
Unprompted review
BillyOh logo

Reply from BillyOh

Thank you for your feedback and we're sorry to hear the delivery didn't go as smoothly as it should have. We're glad our customer care team were helpful when you called. Timber is a natural material and some variation, including knots, is normal, but we'd like to look into the concerns you've raised about the panels. Please contact our customer care team with your order details so we can investigate

Rated 1 out of 5 stars

Avoid at all cost. Cheaper for a reason!

Ordered a 3k pent log cabin, with upgraded floor, roof, thicker walls, pressure treated, doubled glazing, 1k of extras. Don’t waste your money, I should have read the reviews on here first as I feel into the trap. Wrong items delivered, damaged items. After 3 weeks the T&G become planks as they all shrink 10mm, walls shrink and twist. Windows and doors have to be adjusted weekly. Company responses are it’s a natural product so no responsibility. Would never recommend.

June 30, 2026
Unprompted review
BillyOh logo

Reply from BillyOh

Thank you for your feedback and we're sorry to hear about your experience. We take concerns about wrong and damaged items seriously and would like to look into this for you. Some movement in timber can occur with seasonal changes, but that shouldn't detract from your overall experience. Please contact our customer care team with your order details so we can investigate and discuss the options available to you

Rated 3 out of 5 stars

For one and half grand nice summer house

You took a while delivering. The quality was what I expected considering the price. I put extra flooring plasterboard and plastered. The door frame was unstable put right with more wood and larger screws
I spent another £500.00 so for £1,500 l have a nice summer house.

July 13, 2026
BillyOh logo

Reply from BillyOh

Thank you for your review and for sharing the improvements you made — it sounds like you've ended up with a lovely summer house. We hope you enjoy it for many years to come

Rated 5 out of 5 stars

Ordered summerhouse via telephone

Ordered summerhouse via telephone, call taker very helpful in explaining points I raised.very happy with service I received

July 13, 2026
Unprompted review
BillyOh logo

Reply from BillyOh

Thank you for the kind review! We're glad our team were able to help with your questions and that you're happy with the service. Enjoy your new summerhouse!

Rated 2 out of 5 stars

I was excited for the delivery of the…

I was excited for the delivery of the 12x8 pent shed that I had ordered. However that feeling quickly went when I unpacked it and started building. I had numerous missing parts for the panels, warped timber including the doors. Tongue and groove roof panels which were mostly split or snapped on the tongue. Then after forcing it plumb I went to do the felt on the roof. Then realised there was no way near enough. No idea why it was so poor but I should have checked the reviews prior to buying. I was hoping for at least a shed which was practical for basic storage but this isn’t it.

July 11, 2026
Unprompted review
BillyOh logo

Reply from BillyOh

I was excited for the delivery of the 12x8 pent shed that I had ordered. However that feeling quickly went when I unpacked it and started building. I had numerous missing parts for the panels, warped timber including the doors. Tongue and groove roof panels which were mostly split or snapped on the tongue. Then after forcing it plumb I went to do the felt on the roof. Then realised there was no way near enough. No idea why it was so poor but I should have checked the reviews prior to buying. I was hoping for at least a shed which was practical for basic storage but this isn’t it.

Rated 5 out of 5 stars

This is the second summerhouse I’ve…

This is the second summerhouse I’ve bought from this company, well made and packaged, good communication, and very good price, I’m a retired joiner and can honestly state that this company cares about what they make, and their customers.

July 10, 2026
Unprompted review
BillyOh logo

Reply from BillyOh

Thank you for the wonderful review, and for returning to us for a second summerhouse! It means a great deal to hear that from someone with a joinery background. We're delighted you're happy with the quality, packaging, and service. Enjoy your new summerhouse

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