Bitrefill Reviews 

2,896
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I love BitRefill its my go to for getting gift cards with crypto. I never have any issues, except the other day 2 of my Amazon guft cards had an error stating “already used on another account.” I emai... See more

Company replied

Rated 5 out of 5 stars

Everythings gone smoothly, card works everywhere online of what ive tried. Easy to navigate and use. Gift Store is well rounded and useful. Sent USDCE to USDC address, and Marina in the support h... See more

Company replied

Rated 1 out of 5 stars

This service is an absolute scam. I purchased a Steam gift card through Bitrefill, and it simply vanished into thin air. My Bitcoin was taken, but the gift card never materialized – not in my inbox, n... See more

Company replied

Rated 5 out of 5 stars

Customer service was very helpful quick and considerate where I made the mistake they helped me to make it right great service and if I ever use bitcoin again I’m definitely using bitrefill.com!I reco... See more

Company replied

Company details

  1. Online Marketplace
  2. Cryptocurrency Service
  3. Gift Shop
  4. Internet Shop
  5. Phone and Internet Service

Written by the company

Bitrefill is the ultimate platform for using crypto in everyday life since 2014. With payment methods including bitcoin, ethereum, solana, polygon, and more, you can choose from over 10,000 gift cards around the world, pay bills, top-up mobile phones, and even use the Lightning Network for fast, low-cost bitcoin transactions. Operating in 170+ countries, we make crypto easy to live on globally.


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4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,896)

510 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Assistance was fast and efficient

Assistance was fast and efficient, and instructions to resolve the issue were very clear.

September 3, 2026
Unprompted review
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Reply from Bitrefill

Glad we could sort our your issue quickly Brian. Thanks for sharing your experience!

Rated 5 out of 5 stars

The company is doing a great and…

The company is doing a great and amazing job..This is the second time i had a payment mismatch and i was been refund after i provided my proof of payment..I love you all .. Keep the good and honest work going.. Peace out.

September 3, 2026
Unprompted review
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Reply from Bitrefill

We're happy to help Edna!

Rated 1 out of 5 stars

REAL SCAM!!!

REAL SCAM!!!! You cannot login by email anymore for weeks. At first the system asked for a code that never came through, then itsaid there will be a login link that never came through, now it denies everything. For sending a ticket to the not existing customer service it asks as well for a code that never gets through. BE AWARE my money has gone!!!!

September 3, 2026
Unprompted review
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Reply from Bitrefill

Hi Sven, we're sorry to hear you're having issues receiving the login codes. I see that our support team responded to your ticket and are working with our developers to see why you're not receiving them. We appreciate your patience while we sort this out.

Rated 1 out of 5 stars

My experience with Bitrefill was...

My experience with Bitrefill was incredibly disheartening. I attempted to purchase a gift card, only for my order to remain in an endless processing loop. Reaching out to their support team proved futile; I received nothing but generic, unhelpful replies. Now, I'm left in limbo, unsure if I'll ever see my money or the gift card I paid for. It feels like my funds have simply vanished. I had higher expectations for Bitrefill based on Trustpilot reviews, but this was a completely frustrating and disappointing ordeal.

September 2, 2026
Unprompted review
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Reply from Bitrefill

Hi Giuseppe, we're sorry to hear about the issue with your card. When cards have technical issues it can take a few days for our team to receive a response from the card brand in regards to the issue. Many times the brand is able to fix the issue on their end, but if not, we will provide a refund. Please stay in contact with our team, looking our for our responses. We will continue to provide updates along the way, but don't hesitate to reach out if you have questions in the meantime. We appreciate your patience.

Rated 5 out of 5 stars

Bitrefill has the best support

Bitrefill has been the go-to for the past year, amazing customer support!

September 1, 2026
Unprompted review
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Reply from Bitrefill

Thanks for being a return customer...it means a lot to us! And yes, our CS team is amazing!!

Rated 1 out of 5 stars

This experience was a complete...

This experience was a complete nightmare. I attempted to buy a Nintendo eShop card, and while my funds were taken, the card never materialized. My repeated attempts to reach support over several days were met with absolute radio silence. It feels like a blatant theft – they simply pocketed my money and disappeared. I deeply regret ever trusting Bitrefill; if zero stars were an option, they'd get it.

August 31, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Hi Jules, we're sorry to hear you're having issues with receiving your order. Our team responds to each and every ticket we receive so not receiving a response isn't normal. We suggest you open a new ticket here https://help.bitrefill.com/hc/en-us/requests/new. We also request you check the url of the site you purchased the card from. If it differs from www.bitrefill.com then it was a scam site. There are many that try to deceive our customers. Regardless, please open a ticket with our team so we can look into it for you.

Rated 1 out of 5 stars

This service is an absolute...

This service is an absolute scam. I purchased a Steam gift card through Bitrefill, and it simply vanished into thin air. My Bitcoin was taken, but the gift card never materialized – not in my inbox, not in spam, nowhere. This is completely unacceptable. Avoid at all costs; you'll just lose your money and get nothing in return. Truly the worst online transaction I've ever encountered.

August 31, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Hi Lisa, I see that our team responded to your ticket and sent you a link to your order. We recommend creating an account with us (just verify your email) as this will allow you to see every order you've made with us when signed in. Makes it so much easier to find all your orders in one place.

Rated 1 out of 5 stars

I purchased a $500 eBay...

I purchased a $500 eBay gift card through Coinsbee. Upon attempting to use the card, eBay flagged it as fraudulent and suspended my account. I immediately contacted Coinsbee support to provide evidence and request a valid replacement or a full refund. The merchant refused to take responsibility, denied a refund, and failed to deliver a legitimate, usable product for the amount charged.

August 30, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

We are not Coinsbee ☺️

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Great customer support and a problem handled professionally.

I had an issue with a Vodafone top-up that wasn't credited to my account. Marina from Bitrefill support was very helpful and kept me informed throughout the process. They investigated the issue, processed a refund, and even added an additional $5 credit as an apology for the inconvenience.

I really appreciate how they handled the situation and resolved the issue. Thank you, Marina!

August 25, 2026
Unprompted review
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Reply from Bitrefill

Thanks so much for the ❤️ ! I passed this message to Marina and I know it will make her day!

Rated 5 out of 5 stars

LOVE bitrefill

i made a mistake and sent crypto to the wrong coin and they literally fixed MY mistake for a one time courtesy. such an amazing site and amazing support team

August 26, 2026
Unprompted review
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Reply from Bitrefill

Hey Jaycie, I'm glad our team was able to recover the wrong token payment! We know these things happen and do our best to recover them when we can. Thanks for reaching out to our team so they could help you out

Rated 5 out of 5 stars

Very good services with lot of choice.

Very good services with lot of choice.
First-class, personable and attentive customer service !

August 25, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Thanks for shopping with us and for taking the time to leave a review! We appreciate it!

Rated 5 out of 5 stars

Customer service fast and good

Customer service got back to me almost immediately and answered all my newbie questions about using the platform. That gives me confidence continuing to use Bitrefill

August 23, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Thanks for reaching out! We are always available to help in any way possible. As a new user, we would love to hear your feedback on how we can make things better or easier for new users. Thanks again!

Rated 5 out of 5 stars

Top-notch support

Top-notch support, they solve problems very quickly and professionally. If it worked like this everywhere, the world would be a better place.

August 20, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

We appreciate the love ☺️ Thanks for the review!

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