Capital BBQ (BBQing.com) Reviews 

3,136
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that placing orders online is very simple and completely straightforward, while packages arrive promptly and match their expectations. Consumers often praise the friendly, highly knowledgeable staff and the exceptional quality of items like barbecue grills, protective covers, and cooking accessories. Some reviewers were not happy with delivery delays, noting that they experienced quite long waiting periods before their purchases finally arrived at their homes. A few other people also felt that stock availability information could be handled better when items are placed on backorder.

What people talk about most

Product

People report positive experiences with product, noting that items arrive as described and fit perfectly.... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and fast shipping... See more

Order

Clients share positive opinions on order, highlighting swift response times and helpful follow-up. Reviewers... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with items arriving new, undamaged,... See more

Service

Users describe positive interactions with service, highlighting competitive prices and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... See more

Company replied

Rated 5 out of 5 stars

Unbelievable. They contacted me about items in my cart that I hadn’t proceeded with. We discussed the issues and we resolved the issue in two minutes. Ordered the items immediately, delivered fast and... See more

Company replied

Rated 5 out of 5 stars

My husband and I have bought multiple items from Capital BBQ - most recently a XL Green Egg last year and gorgeous Berlin Gardens patio furniture this year. We have always had a great experience, but... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I had a small question about the product. Not only did they get back to me quickly with the information they had when there was a bit of uncertainty they contacted the supp... See more

Company replied


Company details

  1. #3 of 3 best companies in Grill Store
  2. #2 of 2 best companies in Fireplace Store

About Capital BBQ (BBQing.com)

Written by the company

Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.

For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.

We proudly carry the industry’s most respected brands:

Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.

Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.

At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.

Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.

With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.

Our promise to you

Written by the company

We're committed to our customers!
From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
Quality you can trust
Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
Trusted across Canada
For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.

Lowest Price. Guaranteed.

Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.

At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.

How it works

  • Share proof of the lower price (photo, screenshot, or URL).
  • Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
  • Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.

What’s not eligible

  • Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
  • Items not sold and shipped by an authorized Canadian retailer.

We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.


Contact info

Free Shipping on $999+ Orders

Free shipping on orders $999+ — exclusions apply.

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(3,136)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Selection, Price & Shipping

Selection of items was excellent (local BBQ places weren't carrying it).
The ease of finding it and ordering it was simple.
The price was great and the shipping was much faster than I expected.
BBQing.com is now Bookmarked as a goto for BBQ needs.

August 9, 2026
Rated 5 out of 5 stars

The kept me up to date on my purchase…

The kept me up to date on my purchase delivery date, given that it was back ordered at the supplier and there would be a delay. Received on the promised updated delivery date.

Good service!

August 5, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review! We truly appreciate you supporting our local family business. Happy Grilling!

Rated 4 out of 5 stars

some items were backordered

some items were backordered, there was a charge of 5.00 which not sure what that was for? Plus 17.00 for postal charge made the order almost 40. for parts that were mostly 1.00 each

August 5, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! I've tried to call you to chat about your experience if you can please give me a call (Kathleen) back at 613-228-0009 ext 227 --Customer service Manager

Rated 1 out of 5 stars

I didn't get my order the entire summer.

I didn't get my order for months. The whole summer has gone by and no word on when I would get the order. I sent an email and no information. Terrible.

August 5, 2026
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Reply from Capital BBQ (BBQing.com)

Good Morning Lisa,

Thank you so much for taking my call today. I’m happy we were able to get everything figured out!

I’m also sorry that you didn’t receive the email regarding the ETA for the backordered items. Sometimes these emails can unfortunately end up in the junk or spam folder.

As mentioned, if you need anything at all or have any further questions, please don’t hesitate to reach out to us. We’re always happy to help!

Thank you again, Lisa, and have a wonderful day!

Kind regards,
Kathleen

Rated 5 out of 5 stars

fast shipping

fast, good value, what more do you need?

July 28, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We appreciate you! Happy Grilling

Rated 5 out of 5 stars

On Sunday

On Sunday, August 23, 2026, my husband and I visited the Capital BBQ location in Ottawa. As soon as we arrived, sales representative Rocky Dylan warmly welcomed us and asked if we needed any assistance.

I would like to commend Rocky for the exceptional service he provided. He demonstrated extensive knowledge of the products, answered all of our questions thoroughly, and helped us make informed decisions without any pressure. His professionalism, patience, and friendly attitude made our shopping experience both enjoyable and productive.

Employees like Rocky are a great asset to your company, and we wanted to ensure that his excellent customer service was recognized. Thank you for providing such a positive experience.

Sincerely,
Henri and Sandra + Milo!!!!!

August 23, 2026
Unprompted review
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us such a wonderful review! We’re absolutely thrilled to hear that you’re happy with the service provided by Rocky. 😊

We truly appreciate you choosing to support our local family business—it means so much to us!

Happy Grilling! 🔥

Rated 2 out of 5 stars

No notification of shipping and this…

No notification of shipping and this time it came by Canada Post. So it sat at the Post Office for 4 days until I emailed and asked when it would ship. Was told they tried to deliver but nobody home.

This is the second time this happened. First time I bought a moostone for my Komado Joe. Did not check the post office and it was returned to Capital BBQ. Never got it, never got reimbursed.

July 27, 2026
Rated 5 out of 5 stars
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate you!

Rated 5 out of 5 stars

Great friendly fast service

Great friendly fast service

July 24, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate your kind words!

Rated 5 out of 5 stars

Clear details and photos of the…

Clear details and photos of the products made it easy to identify what I was looking for. shipped in good time as well.

July 24, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate you supporting our local family business. Happy grilling!

Rated 5 out of 5 stars

Great products.

Great products.
Honest.
Transparent.
Reliable.

July 23, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate your kind words!

Rated 5 out of 5 stars

My go to BBQ parts supplier

Online site easy to use, priced competively and prompt delivery.

July 28, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We appreciate you supporting our local family business. Happy Grilling

Rated 5 out of 5 stars

Everything as ordered was correct

Everything as ordered was correct, and came promptly and undamaged. Thank-you. G Brooks

July 28, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave is this review! We appreciate you supporting our local family business. Happy grilling !

Rated 5 out of 5 stars

Great service and selection

Great service and selection

November 4, 2025
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate your kind words!

Rated 5 out of 5 stars

Great service.

Great service.

July 27, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate your kind words!

Rated 5 out of 5 stars

The right parts I needed to repair my…

The right parts I needed to repair my Ironwood 650 and at a great price. It was easier to find the parts I needed on your website than it was trying to find anything online with Traeger. Shipping was fast and the customer service was fantastic. Can’t thank you enough !!

July 24, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review Todd! We truly appreciate your kind words. Happy Grilling!

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