Capital BBQ (BBQing.com) Reviews 

3,175
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful customer service and smooth ordering process when finding hard-to-source barbecue parts. People also love the fast shipping times, reasonable prices, and high quality of products like grills and protective covers. Some reviewers were not happy with delivery delays and missing items. A few consumers waited months for their purchases without receiving proper updates or communication from the team. Others noted that orders arrived much later than expected despite being shown as available at the time of purchase. A small group experienced damaged shipments that required extra time to resolve and replace.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items like replacement parts and covers... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick shipping times,... See more

Order

Consumers find order to be positive, highlighting how easy it is to place purchases and praising the helpful... See more

Service

Reviewers highlight positive aspects of service, frequently expressing satisfaction with the prompt... See more

Price

Customers had positive experiences with price, frequently highlighting that items were available at a great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Capital BBQ intervened to assist me with Weber vs. my being responsible for a perceived problem with their product. 2 staff took my calls to offer assistance & a 3rd member came to my home to help me... See more

Company replied

Rated 5 out of 5 stars

Great Staff, very knowledgeable and Friendly. I wasn't sure exactly which model of BBQ we had, but a quick call and was told where to look to get my model and serial number to order a new grill for it... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I had a small question about the product. Not only did they get back to me quickly with the information they had when there was a bit of uncertainty they contacted the supp... See more

Company replied

Rated 5 out of 5 stars

I placed an order for a part by ‘phone. The man on the other end was very helpful, took down the details and placed the order explaining that it wasn’t in stock and could take a couple of weeks. Aft... See more

Company replied


Company details

  1. Grill Store
  2. also in
  3. Fireplace Store

About Capital BBQ (BBQing.com)

Written by the company

Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.

For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.

We proudly carry the industry’s most respected brands:

Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.

Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.

At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.

Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.

With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.

Our promise to you

Written by the company

We're committed to our customers!
From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
Quality you can trust
Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
Trusted across Canada
For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.

Lowest Price. Guaranteed.

Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.

At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.

How it works

  • Share proof of the lower price (photo, screenshot, or URL).
  • Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
  • Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.

What’s not eligible

  • Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
  • Items not sold and shipped by an authorized Canadian retailer.

We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.


Contact info

Free Shipping on $999+ Orders

Free shipping on orders $999+ — exclusions apply.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,175)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kathleen was great to work with

Kathleen was great to work with

October 14, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave an review Mike! It was a pleasure helping you find the Smoker and BBQ you wanted!
Kind regards
Kathleen

Rated 5 out of 5 stars

Your product purchase was perfect

Your product purchase was perfect. The order and delivery were excellent, thanks.

October 13, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this amazing review! We truly appreciate you supporting our local family business.

Rated 5 out of 5 stars

Availability.

Availability.
CAA rebate.

October 1, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave a review Karim! We appreciate you supporting our local family business.

Rated 5 out of 5 stars

Fantastic service from the best BBQ…

Fantastic service from the best BBQ place as always!!!

October 8, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this amazing review! What a wonderful compliment! We truly appreciate your loyalty and are so grateful to have had you as a valued customer for so many years. Thank you for continuing to support our local family business!

Kind regards,
Kathleen ❤️

Rated 5 out of 5 stars
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review Phil! We look forward to seeing you again!
Happy Grilling!
Kind regards
Kathleen

Rated 5 out of 5 stars

Great Staff

Great Staff, very knowledgeable and Friendly. I wasn't sure exactly which model of BBQ we had, but a quick call and was told where to look to get my model and serial number to order a new grill for it. My mother in law moved away and left us her BBQ, and after a year or two of regular usage the grill was starting to show signs that it needed to be replaced. Another quick call and found my replacement grill. Very happy and highly recommended.

September 25, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

WOW! 🤩 Thank you so much for taking the time to leave us this amazing review! We truly appreciate your kind words and your support of our local family business. Happy Grilling! 🔥😊

Rated 5 out of 5 stars

I placed an order for a part by ‘phone

I placed an order for a part by ‘phone. The man on the other end was very helpful, took down the details and placed the order explaining that it wasn’t in stock and could take a couple of weeks. After the couple of weeks passed, another person called to explain why, which was kind of them to do. It did take a little longer to get the piece, but it arrived safely and is now in the bbq. Thank you to Capital BBQ!

October 1, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Ruth, thank you so much for taking the time to leave us this amazing review! We truly appreciate your patience and understanding while we waited for the part to arrive from the manufacturer. Thank you for your support!

Happy Grilling! 😊

Rated 5 out of 5 stars

Great staff

Staff is always helpful, efficient, and knowledgeable. Product selection is extensive.

September 30, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate you supporting our local family business. Happy Grilling!

Rated 5 out of 5 stars

Capital BBQ intervened to assist me…

Capital BBQ intervened to assist me with Weber vs. my being responsible for a perceived problem with their product. 2 staff took my calls to offer assistance & a 3rd member came to my home to help me ignite the smoker & ensure that I would be able to operate it on my own.
I am most appreciative for all the help I received.

September 27, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Michael, thank you so much for taking the time to leave us this amazing review! 😊

I’m thrilled to hear that everything is up and running and that you’re able to get back to grilling and smoking!

We truly appreciate you shopping with us and supporting our local family business. We hope you enjoy many delicious meals ahead!

Kind regards,
Kathleen

Rated 5 out of 5 stars

Very good communication

Very good communication, the part I ordered was not available for two weeks, received a phone call the day after I ordered to let me know that. Part arrived as planned. Excellent customer service!!

September 28, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! 😊 We also want to thank you for your patience with your order. We truly appreciate your support of our local family business!

Happy Grilling! 🔥

Rated 5 out of 5 stars

The service we received was amazing and great communication

The service we received was amazing,great communication with our sales lady. Her name was Paige Sharkey from the Ottawa store on Grenfell Crescent
Great Experience 👍

September 27, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this amazing review and for your kind words about Paige! 😊 We truly appreciate your feedback and value you as a customer. We look forward to seeing you again soon!

Happy Grilling! 🔥

Kind regards,
Kathleen

Rated 5 out of 5 stars

Ordered online and Pick up was a…

Ordered online and Pick up was a breeze. Recommend

September 25, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Thank you so much for leaving a review! We are thrilled to hear your pickup went smooth. We appreciate you supporting our local family business.

Rated 5 out of 5 stars

Great service and communication.

Great service and communication.

September 18, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review, Simon! 😊 We truly appreciate you shopping with us and supporting our local family business.

Happy Grilling! 🔥

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