Backdropsource Canada Reviews 34

Ordering Trade Show Material is pretty Stressful! Especially when you have a tight timeline. I was VERY impressed with the service provided by Backdropsource Canada. From booth selection to graphics approval & Shipping, Jennifer and the team were excellent. Thanks Again!

Backdropsource was amazing in helping me do a custom size for our fabric arch stand.
Customer service walked me through the easy process and a 2-D proof was provided prior to them printing my design. The Welcome Arch was loved by all and appreciated by the sponsor at our event. I will definitely use Backdropsource again and they also delivered the item on time.

Fantastic service, pricing and turnaround time! Really went out of their way to accommodate our timelines and the quality of the product are immaculate.

I have worked with Backdrop Source Canada for a few years now on numerous projects. They continuously impress me with their 5* customer service. Their products are top notch and on the one occasion when I had I had an issue with the branded table cover I ordered, they replaced it immediately. They truly stand behind their products. I would highly recommend Backdrop Source for their customer service and their products!

The customer service provided was nothing less than amazing. I sent numerous emails to Jennifer, all because I had many questions and doubts (it was my first time ordering something like this), and she patiently answered them all and helped me through the process. The poster itself is of good quality, and the colours are great too! If you need a good place to print scientific posters, I definitely recommend this!

this Is my second order with your company and both times there have been delays due to the proofs not being correct on your end - grommets not showing on proof, the correct amount of grommets not showing even though the order page said every two feet, poor communication from your reps, poor quality showing on the proof yet your rep says it will be high quality when printed.

i should have cancelled the order as it will arrive too late to be of any use to me now.

The reps, especially Jennifer, purposefully misunderstand requests and the replies make zero sense.

They assist me extremely quickly and provide excellent service.

Quick responses for proof approval process, easy to work with, and products turned out great. I'll be using Backdropsource regularly.

Coming from a non-profit focused on environmental sustainability, I was thrilled to find that Backdrop Source has an option to create banners and table runners from cotton canvas rather than polyester or vinyl. Their personalized service has been excellent, timely and very professional, and their prices are more than competitive. I can't wait to see the results, and I highly recommend this company to anyone who wants to present a professional appearance without compromising on sustainability.

The team was so helpful with sizing and design.

I am extremely impressed with the customer support at Backdropsource. They are quick to respond and very easy to work with. The display we received is very well-built and super easy to assemble. We received many compliments on our booth setup, and we definitely stood out from other businesses. I would order from them again and probably won't even look anywhere else for my tradeshow needs based on this experience.

Scam
i received this text message and email while i have not even approve the draft
"Your package has arrived at your local DHL depot. It's on hold due to import charges. we request you to pay the imports and get them delivered and share the receipt with us, we will reimburse you for this as we are having difficulties paying on your behalf , an otp will be sent your number while paying for it"

I bought a two-sided backdrop to use as a photowall for our film festival, and the product itself is very functional and beautiful. The fabric shipped from China and arrived incredibly quickly. The frame for the fabric came from the US and took a little longer. The one big surprise? This company is NOT BASED IN CANADA, so you are going to be facing very significant brokerage fees, plus the HST on the products. I ended up paying about CAN$110 just in brokerage fees for the UPS and DHL shipments. Add in the taxes and you find that your $600 backdrop is actually costing you $800. Be prepared!

Amazing quality.
Amazing customer service
FAST shipping (to Canada)
Great product selection
Will buy from this supplier again

The service was great including prompt support and communication. The finished product is high quality and exactly what was needed.

Done deal with them. I had a vey bad experience with them. They changed there mind after they did the design and charged me. I lost the deadline because of them.

Extremely slow at responding to to inquiries on products and promised quick shipping but over promised and under delivered.

Nice artwork- good quality and easy to install!

quality was good and very easy to put up.