Grande Pietro ! Pietro responded super fast, gave a proper recommandation and send on the same day. I bought spark rnd surge st at the most competitive price all across Europe. I am also imp... See more
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I normally don't write reviews, but the service was honestly outstanding, so now I take the effort to write about it. I ordered a package to quite a remote area where it was apparently hard to delive... See more
Company replied
Board specs Despite being a relatively small e-shop I placed a question about a board on the site through the contact form and Pietro was very quick to get back to me providing me with all the nece... See more
I bought a splitboard in late nov 2020. Fully supported on the phone by the shop, they guided me in the best choice concerning the board and the bindings based on my riding level and size. Broke... See more
Company replied
Company details
Written by the company
Splitboards & Snowboards since 2006
Contact info
Via Amedeo d'Aosta 6, 20129, Milano, Italy
- +39 022043031
- info@backcountry.it
- backcountry.it
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Reply from Backcountry.it
Fast delivery
Great service
Great service. Skins were posted the very next day and when the ones I ordered were out of stock they sent me the pro model at no extra cost. Can't recommend backcountry.it enough.
Reply from Backcountry.it
Fast communication
Fast communication, shipping arrived the next day, and I also received a discount without any problems. Very smooth experience.
Reply from Backcountry.it
Great service
Great service, quick and efficient - Swiss customers note that it's cheaper to split your order into pieces under CHF60 rather than pay the import tax administration fee.
Highly recommended
Grande Pietro
Grande Pietro ! Pietro responded super fast, gave a proper recommandation
and send on the same day.
I bought spark rnd surge st at the most competitive price all across Europe.
I am also impressed by the personal touch - Pietro sent a small Italian candy as a little surprise.
Recommend 20/10.
Assistenza impeccabile e super…
Assistenza impeccabile e super competente! Consiglio vivamente
Very satisfied with the fast shipping…
Very satisfied with the fast shipping and assistance with the purchase.
problemi risolti
I’ve had the pleasure of buying several splitboards from Pietro, and I can honestly say his service is excellent.
Recently, I ordered three more splitboards, and although there were some issues with two of them at first, Pietro went above and beyond to make it right: not only did he replace them, but he also offered me a much better model at the same price. He really went out of his way to provide high-quality products and ensure I was completely satisfied.
I had a bit of bad luck with the first splitboards, but thanks to Pietro everything was resolved in the best possible way. Professionalism, availability, and customer care: truly 5 stars!
Italiano
Ho avuto il piacere di acquistare diverse splitboard da Pietro e posso dire che il servizio è davvero eccellente.
Recentemente ho ordinato altre tre splitboard, e sebbene inizialmente ci siano stati dei problemi con due di queste, Pietro ha fatto di tutto per rimediare: non solo me le ha sostituite, ma mi ha anche proposto un modello di gran lunga migliore allo stesso prezzo. Si è davvero impegnato per farmi avere prodotti di alta qualità e per assicurarsi che fossi completamente soddisfatto.
Ho avuto un po’ di sfortuna con le prime splitboard, ma grazie a Pietro tutto si è risolto nel migliore dei modi. Professionalità, disponibilità e attenzione al cliente: 5 stelle meritatissime!
I bought the Plum Eterlou bindings for…
I bought the Plum Eterlou bindings for a great price! Also a very quick delivery.
Reliable partner and expert for…
Reliable partner and expert for Splitboarding parts. Several times I was searching for spare parts through the web - and at the end backcountry.it got it.
Thnx
Good and personal communication
Good and personal communication, goods arrived on time and were as described.
In my 2 orders I had no problems
In my 2 orders I had no problems. Both got expedited the next day after order. Even though out of their responsibility, I appreciate the timely responses I got from backcountry.it while I was facing issues with the delivery caused by local delivery company.
Best price for the splitboard set
Best price for the splitboard set. Pietro contacted me for the setup options right after the purchase. I received the shipment very quickly. Highly recommended.
Rare spare parts availability
Rare spare parts availability and very good service.
Although UPS shipping isn't always the best option but that's a different story.
Reply from Backcountry.it
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