Batmaid Reviews 

I arranged a cleaner every two weeks. The first appointment the cleaner did not show up. So I cancelled the future appointment. I paid in advance for the appointment, I did not receive and I was charge a cancellation fee for the appointment schedule in the future.

Excellent, top quality service in Lugano, with helpful customer service. Thank you!

Coming late, rude, not speaking English and careless cleaner.
Will never book again with this company

The cleanings were ok, but customer support is unresponsive.

I don't blame the cleaners here, although they should be better trained and use the full time slots.

But I'm extremely surprised that when I try to cancel my account, my emails are not being responded to and charges are still in my account. It's been over a week with no reply from their customer support, which I've never experienced from any reputable SaaS or service provider anywhere.

Hi Team , I have the pleasure of working with Francis in Zurich, who keeps my house spotless. He is very meticulous, hard-working and sincere. Mere words dont compliment enough the work he does. thank you FRANCIS

Awful customer service. They barely reply emails and I believe that they have so many customers nowadays and so little staff that they keep changing the cleanings all the time. It’s becoming worse and worse!

At best average cleaning; while horrendous customer service.
They cancel more or less every cleaning but if you cancel they charge and when the cleaning is below par they offer a discount on the next cleaning. Awful customer service - it’s all about them; when they cancel it’s all ok and ”poor them” while if you try to cancel 4 weeks out it’s not possible

The company cancelled a pre Christmas cleaning just a few days before the holiday week and did not provide an alternative. Their customer service just disappeared and nothing further was proposed. Be careful, because if you as a customer cancel in the same way, you have to pay. They of course offer nothing.

The Batladies are friendly and are doing a good job!

I like having them here and I love the result!

Excellent experience this time.

Good service.
Customer service very responsive.
Had to change once the person cleaning as I had to change the days of the subscription, both of them were good.

Would definitely recommend

Hello,
I have booked a service online at 9:30, a free slot according to their booking system.
Several hours later; someone leaves me a voicemail saying that they cannot satisfy the booking. They promised they will come back to me as soon as possible, but of course never came back.

I had a horrible cleaning and added the review, but no one came back or cared that my experience was bad

First of all everything is in English no translation. All the women are lazy they don't want to do what I ask for. Price is too expensive for the work.

Very satisfied