Booker Cash & Carry Reviews 

I used to enjoy shopping at Bookers, but in recent visits I am seeing more and more halal meat, which is upsetting.

⭐ Very disappointing treatment of a long-standing customer

I had been a member of BOOKER Luton, Bedfordshire for a good while and regularly purchased products from here. Unfortunately, following my most recent experience, I can no longer recommend this business.

During my recent visit, I was directed by a member of staff to use the self-service scanning system. I explained clearly that I had never used the system before and asked for assistance.

Rather than properly showing me how it worked, the member of staff initially told me to scan the items and follow the instructions on the screen, before standing back and watching. When I asked again for help, he scanned a couple of items and then once again moved away.

The situation became extremely uncomfortable and upsetting. I suffer from mental health, anxiety and depression, and unfamiliar situations like this can become overwhelming, particularly when I am asking someone for help and feel that I am being dismissed rather than assisted.

I accept that I became defensive and upset during the interaction. However, there are two sides to every situation, which is precisely why I asked management to review the CCTV footage rather than simply take my word for what happened. The footage should show the interaction and allow management to make their own assessment.

What disappoints me even more is what happened afterwards.

I contacted the branch myself to ask whether delivery or Click & Collect was available. I was specifically trying to find an alternative way of continuing to shop with the company while avoiding another uncomfortable face-to-face situation.

I was passed to another manager, explained exactly what had happened and asked them to review the CCTV. Despite this, I was informed that my membership had been cancelled.

I find that particularly disappointing. Instead of walking away from the business, I was actively trying to find a solution that would allow me to remain a customer.

Having now looked at other reviews, I can see that I am certainly not the only person who has raised concerns about the attitude and customer service at this branch.

Businesses are entitled to have rules and procedures, but good customer service is also about patience, communication and recognising when somebody is genuinely struggling and asking for assistance.

Unfortunately, based on my experience and the way the matter was subsequently handled, I would not recommend BOOKER Sundon Park. Luton.

Bookers stoke on Trent! These past few months it’s been a waste of time and energy even visiting the store.
As never any stock in that we need & same crap every time, give us a call to check.

More wasted time! Bookers head office pull ya fingers out your arse & sort this store out.

Stock at Costco & Makro so why not bookers

Honestly we have been purchasing products and had a 10 years loyalty with bookers but we have been seeing the same structure and mistakes over and over again. We mention it with them personally they will fix it for the next 2 to 3 orders then go back to making the same mistake. It’s not like we spend £200 - £300 we spend a couple thousand on products for our business but when the deliveries come either some products come with earlier dates of expiration or they bring delivery during busy time which we did not schedule this affects our business and delays our service personally I think it’s bullshit we have been loyal for 10 years and all we expect is the delivery to come at the arranged times and products to have a decent shelf life; but from what we can see we are being overlooked or someone is just looking for the easy way out and bringing products with an early expiry date with some products not being maintained properly for example a box of garlic it seemed alright from first glance but after speculating it we noticed some have turned a dark yellow and gotten softer. At the end of the day we set up a business and want to sell good quality food with good quality ingredients but we can’t if we keep receiving goods like this. It’s appalling to see once a thriving cooperation like booker loosing their standards.

I reported a serious incident at a Budgens store. Booker Consumer Services repeatedly asked me to identify their own store despite being given the store name, village, street address, postcode and a screenshot of the Google listing. They then confirmed they had found the store, but asked me to resolve a one-letter discrepancy between the public postcode and their internal records.
So they're not even investigating the hate crime that occurred on their property, instead they're more concerned that the postcode on google doesnt match their database.

Generally good experience of dealing with this company. Deliveries on time, avilability reasonable, and pricing OK if you are careful.

I own village shop in Scole I can’t praise bookers enough the customer service is amazing and so helpful cannot praise them enough they deserve the 5 stars I gave them all many thanks to them all

I loved the customers so much, they literally made the job worthwhile. I was once pulled into the office because I got a positive review online, they assumed I had written it myself.. seriously! I was good at my job and loved the customers, I always treated them with respect. I was completely crushed that they assume the review was so positive it must be fake. There were many other things that destroyed my opinion of the company as an employee, but the management was the biggest one. They hire from within, most of the managers have been at Booker for 16+years. They don't know what respect is.

I have been using Bookers for years for my business, now all their chicken and a lot of other meat is Halal. I don’t want halal meat.

I started up a business a few months back and I've been using bookers from the start. I usually do click and collect to make sure I can get the stock I need. Last week I picked up my order and had a problem with 1 item which caused me a bit of a setback. I spoke to the manager at Nantgarw bookers and he couldn't have been more helpful. I should have asked his name so I could give him a mention. Just wanted to say thanks again for his help.

If I could give no stars I would!!!

Absolutely shocking customer service and false promises. We had been visiting bookers locally for many years to pick up items that our other suppliers didn’t stock. I must say the staff at Nottingham branch are all lovely and a credit to Bookers.

The problems came when the rep came promising the world! Reliable delivery, cash back, continuity of products. Great we could have a twice week delivery and order on the app. All was great for the first few months then the cracks started to show. Products out of stock constantly and then the icing on the cake…….no delivery!! We have no drivers …..fair enough, but the lady on the phone was incredibly rude!!!! And after trying to call back for more info we just got hung up on.

Contacted the rep, who said he would enquire to what had happened. Heard nothing since …..5 days ago!

False promises and just after your money. No customer care when problems arise. We are going back to our old suppliers and wouldn’t trust this company ever moving forward.

Avoid if you value your business and need reliability and professionalism.

We contacted Booker regarding a delayed delivery that left our café without essential stock. After spending over 1.5 hours being transferred between departments, we were finally connected to a female staff member who was supposed to help.

Instead, after putting us on hold and apparently believing the call had ended, she mocked the way I speak and laughed about me with colleagues while I was still connected to the line. Another member of staff who was with me heard it too.

Delays and mistakes can happen. Mocking customers who are simply trying to get answers is something entirely different.

This was not only unprofessional, it was disrespectful, humiliating, and completely unacceptable. No customer should ever be treated this way.

Service failures are frustrating. Being ridiculed by the very person who is supposed to help you is disgraceful.

If this is the standard of professionalism Booker considers acceptable, customers deserve to know.

(your trade hours 7:30am -5pm but your are telling me to wait untill 18:10 pm on the phone)
We're closing at 5 pm. Such delays are understandable but your team's behaviour is unexpectable

Working with Booker (Enfield Branch) is a constant gamble. Their ordering system is an absolute relic; Is a 'Kinder Surprise' game and because it is so poorly designed, you can’t even take a screenshot, forcing us to waste double the time manually recording orders.

The logistics are a disaster. Half the items are routinely missing, and when they are, Booker has the nerve to cancel the delivery because the total falls below their minimum spend—punishing the customer for their own mistakes.

In 2026, Stone Age, their lack of e-logistics and layers of bureaucracy are embarrassing.

Unless you enjoy chasing sales reps just to get what you paid for, stay away, unless they are willing to work really really hard to change their system.

We work with them to source our venues, some week they are good and on time, some others they do not have stock and drivers are extremely late. Please improve delivery times

As the owner of a new mobile catering business, shopping for my stock was a whole new entity for me. At my local Chichester branch Nick the catering manager has been nothing more than engaging and helpful, a thoroughly great person, with good knowledge of his store and staff.
I am learning my way around the store and which produce fits with my budget, against competitors and on the whole, I am happy with the pricing.
After a challenging long day as a lone lady trader, in a layby, flipping burgers, going to get my next days stock is actually therapeutic!
Why, you may ask....The Chichester Bookers branch have the most amazing staff. I am bad with names, but would like to give a special mention to Nick, Rick, Charlie and Cherelle, you are all so lovely and my shop at the end of a good or bad day, so much better. Carry on what you are doing ladies and gents! Syd, from the Sizzling Herd, by Syd x

Get a butcher that wants to help customers, you might take more money and not throw away meat or in his mood not discount rather let staff have it for free. That is the comment you get when your trying to spend money at the north weald store. And you have nearly £500 of fillet going out and a little reduction and i would have brought the lot. But no once again. To busy to take 2 mins to sort it out. Bring back the section manager kevin. He was there for years i spend thousands but now i woukd rather spend my money with a company that serves customers instead of making them feel as if its nit important. Bookers needs to sort its self out or ithers and local businesses will benefit from customers being treated as not important people. Especially ones that have a few businesses. I will now spend my business funds else were now not on meat staff dont want to sell as customers are not important. Its a joke

REGULAR OFFERS POSTED OUT TO ME -

Very disappointed with the complaint process at Bookers. Have called multiple times requesting a manager callback but keep being fobbed off to other staff. Can @BookerWholesale please have the right person contact me? #poorcustomerservice"

I have not shopped here, but I live close by to this store on Stockport Road Ardwick. I have sent them a couple of message requesting they clean their car park area, near where the bushes and 2 trees are located. But they have ignored my request, there is lots and lots litter, someone has even discarded a pink suit case! They have ignored my request to clean, they may read reviews. Therefore here is hoping, I dread to think what the inside is like if they cannot keep their grounds cleaned on regular basis.

Absolutely terrible experience at Booker Edinburgh Sighthill.
I scanned a product by the box, and they tried to charge me per individual item — a difference of about 30 pence per unit. When I pointed it out, they acted like I was the problem. The staff were dismissive and the manager was unbelievably unprofessional — rude, arrogant, and clearly not interested in helping customers.
I’ve never seen such poor customer service. It felt like they were trying to rip me off over something so small, and instead of fixing it, they doubled down. I won’t be going back. Avoid this place.