Bobbies Reviews 

Very nice experience, excellent shoes, fast delivery. I appreciate the luxurious feeling when you receive the shoes, because of the way they pack it in a beautiful box and with a nice smell. I like the quality of the shoes. 👠

I want to start off by saying that these shoes are gorgeous... in pictures. Every pair of shoes I've received from them has had some sort of flaw that the agent I spoke with has written off as "its artisanal nature".

The first pair I bought in two different sizes and realized the fit was awkward and the quality wasn't great so I returned them. I really liked the shoe and decided to get it in a different colour/material and it came with gauges and scuffs in the velvet.

I spoke with their Customer Support team and was able to get a slight discount after A LOT of pushback.

I ordered a different pair of shoes in suede but they came with so many scuffs and marks, and they weren't comfortable so I sent them back.

I then re-ordered the first pair hoping to get a nice pair this time, since I do love the shoe. That came in, and the toes of the shoe don't match at all because one has a fold/ defect and the other doesn't. There were also some slightly smaller but noticeable defects and scratch on the toe. Customer Service again sent a generic reply re: the "artisinal nature" and told me to refund the shoes.

I gave Bobbies another chance because the first time there was an issue they were willing to work with me (even though it took a lot of pushback), but honestly if they're just going to say every defect or workmanship issues is their "artisinal nature" when it's clearly defects and quality issues, I won't be returning. The price-point is already so high on shoes that are poorly made. It's quite disappointing.

Bobbies frames that they are environmentally conscious and have an entire page about it, but their shoes aren't checked for quality control before delivery, and I've noticed in other reviews if you complain, they just encourage you to refund it so they can sell these low quality shoes to another unsuspecting person.

I won't be giving them another chance, it's been a disappointing shopping experience and I should've learned my lesson the first time. They stand by their product but don't realize that it's not great product and it's overpriced.

Bobbies is awesome and I received the most beautiful crafted bag from them. I ordered the NAVIGLI in Merlot and always recieve compliments. It’s my work bag, church bag, and everything in between.

Excellent communication. Excellent service provided with high quality products that match.
Delivery is always on time with DHL updates when delivery is made or collected.

I ordered a pair of shoes to be delivered to London. My order was dispatched promptly and delivered with care. It was easy to navigate the website and order. It would be great if outlet items could be delivered to a London branch so we could try shoes there. Unfortunately though we used a size calculator from the website, the shoes were small and had to be returned. The return process was however easy. Thank you.

I could not believe how beautiful the mary janes high heeled platform was when worn. It made me look like I had slender legs! Highly recommended, Michelle in cherry gloss. I do hope they will produce more of this design in different colours.

I had a great experience with Bobbies’ customer service.

I contacted them, they responded very quickly, were easy to communicate with, and immediately offered a solution.

The whole process was smooth and hassle free. It’s always nice to see a company that genuinely cares about its customers. Thank you for the excellent support!

Got two sizes, kept one. Easy to return. Beautiful shoes. Size UP

The online shopping experience was very smooth.

Both designs I purchased are lovely, and lovely colours, but they didn't fit. The boxes and all pair of shoes arrived in excellent condition!! It was obvious they were brand new, the leather was tight, firm and fresh.

Unfortunately, for me, none of the designs I purchased suited me, which is ok, it would happen even if I was instore.

The negative part is the time required for a return to be completed/arrive. The national post office of Greece and France take longer to transfer a parcel, as the service costs less for the company. This translates that the refund will take longer to be processed. Just a point to reconsider in the future.

Besides that, it was a shame I could not keep a pair.

Beautiful quality, speedy delivery

Update after their reply

Their response is not entirely truthful. I was only offered the option to have the parcel sent again after I contacted customer service myself, almost a week later. Until then, I had received no information at all about the parcel being returned to the sender.

Had I not reached out, I have no idea how long I would have been left waiting without my order, an update, or a refund. That is exactly why I consider the service unacceptable.

The parcel never arrived, and I was not informed that it had been returned to the sender. Customer service took a week to respond, and only did so after I contacted them myself.

They offered almost no solution. Had I not reached out, I might have received neither my order nor a refund. This was a very frustrating experience and extremely poor customer service.

My Audrey Boots are great quality and was delivered within couple of days from Paris to New Zealand. The fit was perfect and very comfortable even after wearing it for the whole day. I’m Very happy with my purchase.

Gorgeous shoes arrived beautifully packaged. Great quality

I ordered the Maya shoe which stated if you wear a half size then size up, I’m a 38.5 so ordered a 39 which is exactly the size example given. The shoes arrived, they were too big, slipping off the heel big! If this advice wasn’t given I would have ordered a 38 and most likely would have kept the shoe as I am never a size 39. I have a narrow foot, the shoe would have been perfect in a 38 maybe someone with a wider foot should size up, disappointing experience and it cost me £12 in delivery to try a shoe on plus the inconvenience of arranging a return, I haven’t bothered to order another pair.

I bought a pair of Ezra and after getting on a protecting sole and sanding down the sharp edges on the strips they are really comfortable, even without wearing socks. They of course look amazing too

Very good quality and delivery service!
Even return and refund went very smoothly.

Brought 185€ loafers. After walking them for like 3-4 weeks they ripped. Can surely happen, but I talked to the support and they insured me, that this wasn’t a quality issues. The shoes were just „not meant to be worn for walking around“. I own shoes from 50€ Mango shoes to 400€ tailored ones and never ever in my life a shoe ripped that fast from simply wearing them in the city. And then support tells me this isn’t a quality issue. After 20 years in the internet, this is the first bad review I am writing. I just cannot belief how ridiculous their replies were.

Amazing quality and design! Love them

Very disappointing customer experience. The bag I originally purchased turned out to be defective and had to be returned. The replacement order then took weeks, was never delivered, and is now being returned to Bobbies.

While I understand that carrier issues can happen, the way Bobbies handles them is entirely their responsibility. Instead of taking ownership or offering a practical solution, customer service relies on standard procedures and scripted responses. Even though I never received the bag, I have to wait for its return before I can get either a replacement or a refund, with no flexibility or urgency.

After repeatedly calling and emailing, I either received the same generic replies or no response at all. I was even told by a manager to “put it in an email,” only to be ignored afterwards. For a premium brand, this level of customer service is simply unacceptable. I was left chasing updates, waiting without either my bag or my money, and feeling completely unheard.