Betalt for levering til min firma adresse, men GLS påstod de havde forsøgt at aflevere ,o) men det er ligsom en butik jeg har, og de kom aldrig ind af døren. Men det skal Boatlab ikke dadles for så 5... See more
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See what reviewers are saying
Good prices, fast delivery (DK->DE), responded quickly to questions. Thanks!
Take no responsibility for the products, which they sell. Refer to the manufacturer in case of defects. They have not responded at all to 5 emails with the complaint. After 4 weeks we came to an ag... See more
Company replied
Super fast delivery to Norway and excellent advice for buying the right parts. Anytime again!
Company details
Written by the company
Vi har alt i bådudstyr og tilbehør. Du finder kvalitets produkter i alle former for båd- og marineudstyr.
Contact info
Amtmandsvej 1, 4300, Holbæk, Denmark
- 70 277 677
- info@boatlab.dk
- boatlab.dk
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Good prices, fast delivery
Good prices, fast delivery (DK->DE), responded quickly to questions. Thanks!
July 8, 2026
Unprompted review
Very disappointing customer service…
Very disappointing customer service experience.
I followed the return instructions provided by BoatLab and sent my return package using a home delivery service. When the package could not be delivered due to their limited receiving hours, the company simply blamed my choice of carrier instead of helping to resolve the issue. While they mentioned preferred shipping methods in their email, I would have expected a more customer-friendly approach and clearer return procedures.
The communication felt dismissive, and there was little effort to assist with the return despite the inconvenience caused. Customers should not have to guess which delivery services are acceptable for returns. A professional retailer should provide a smoother and more flexible return process.
Overall, the products were fine, but the return experience and customer support were frustrating and disappointing.
May 29, 2026
Unprompted review
Reply from Boatlab
Hi Andreas
Thank you for your review 😊
I am very sorry if you have felt that our return process is not straightforward and seems complicated.
When you contacted us regarding your wish to return the item, we informed you that it is important to choose a delivery method where the parcel is delivered during daytime hours, as we are not in the office in the evening and therefore cannot receive parcels at that time.
When we are not available to receive the parcel, it is unfortunately automatically sent back.
As stated in our email, you are of course very welcome to send the package to us again and this time choose delivery during daytime hours.
We have tried as much as possible to provide the correct information so that these issues do not occur, but once the parcel has been sent back to you, there is unfortunately not much we can do 😥
Wishing you a lovely day.
Kind regards
Diana, BoatLab ⛵
Robers!!Robers!!and Scamers!!
April 30, 2026
Unprompted review
Reply from Boatlab
Hi Piotr,
You ordered some items from our warehouse in Denmark for delivery in Norway. However, before the order arrived, you had left Norway, and your items were therefore returned at our expense. Since the return costs exceeded the order value, there was nothing left to refund. You consider this robbery and scam, but these are simply costs that you caused us, which have been deducted before any refund.
Kind regards
Christoffer/BoatLab
Super fast delivery to Norway and…
Super fast delivery to Norway and excellent advice for buying the right parts. Anytime again!
March 25, 2026
Good service
Good service, traceable postage and fast delivery. Many thanks
March 23, 2026
Unprompted review
Vary fast and good
February 23, 2026
Betalt for levering til min firma…
Betalt for levering til min firma adresse, men GLS påstod de havde forsøgt at aflevere ,o) men det er ligsom en butik jeg har, og de kom aldrig ind af døren.
Men det skal Boatlab ikke dadles for så 5 stjerner
December 17, 2025
Unprompted review
not yet received information on arrival of ordered goods
Trustpilot asks for a review, but I don`t expect ordered goods to be at my address already now. Would be nice to receive an estimated date of delivery.
June 24, 2025
Unprompted review
Ordered wrong item and asked to cancell…
Ordered wrong item and asked to cancell straight away but got no response until it is shipped and i have to pay shipping cost(which is more than cost for product) to do a refund.
Poor customer service.
June 9, 2025
Unprompted review
good prices, quick delivery
In short: competitive prices, very quick delivery.
All good.
March 25, 2025
Unprompted review
Very fast shipping 👍
November 12, 2024
Bad service!
Bad service!
Don't trust their website or in-storage dates.
I was tricked by seeing the "Klik for at se lagerstatus", on the product which is intentionally in green colour, which indicates availability.
But when you click on it, it reveals the real in-storage date, which is weeks delayed..
The boating seasons in Denmark is very short, getting the parts on time is super important, but they literally don't understand that, and it makes sense because the original company is called Carlab, there is no company called Boatlab, that's just a website..
They are purely money driven, NOTHING to do with customer service and experience!
Order your parts other place!
June 4, 2024
Unprompted review
Good again!
December 19, 2023
Fantastic service always
December 7, 2023
Hurtig levering og valmue for money
November 23, 2023
Super duper..
November 22, 2023
The website was easy to use when…
The website was easy to use when placing an order. The product arrived in good time and was of good quality.
September 5, 2023
Fin information over telefon.
Fin information over telefon.
Pakken kom inden for oplyst tid.
July 25, 2023
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